Dameware Remote Support Reviews

Name: Dameware Remote Support
Brand: SolarWinds
Rating: 4 (3 reviews)

4.3 out of 5

3 reviews
100% willing to recommend

476 followers

What is Dameware Remote Support?UNIXBusinessApplication
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DameWare products are designed to put more hours into your day. In today's distributed, high-speed work environments, having the power to remotely support your key systems, servers, desktops, and laptops, as well as interactively support users, provides real-time savings and lets you get more things done. Manage it all without leaving your desk with DameWare. DameWare Remote Support is a comprehensive and secure on-premises remote desktop client that allows you to control remote users' computers from your desktop, Android, or iOS device, connect to unattended systems, as well as manage your Windows servers and Active Directory infrastructure. DameWare Mini Remote Control delivers fast, secure, simple remote desktop and laptop control. DameWare MRC includes all the features you need and want and is the best value in remote control software. DameWare Patch Manager is a complete patch management solution that allows you to patch both Microsoft and 3rd party applications from one easy-to-use console. With DameWare Patch Manager you can quickly and easily generate patches, deploy them and report on their success.

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Dameware Remote Support is the #19 ranked solution in top Active Directory Management solutions and #27 ranked solution in top Remote Access solutions. PeerSpot users give Dameware Remote Support an average rating of 8.6 out of 10. Dameware Remote Support is most commonly compared to ServiceNow: Dameware Remote Support vs ServiceNow. Dameware Remote Support is popular among the large enterprise segment, accounting for 61% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a government, accounting for 18% of all views.

Buyer's Guide

Remote Access

June 2024

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Helped 772,649 peers since 2012

Featured reviews

it_user273750

SCCM Remediation Specialist at a energy/utilities company with 10,001+ employees

Jul 16, 2015

The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product. The Internet Sessions with the Remote Support tool also help for field support as well The Internet Sessions with the Remote…

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it_user286833

Level 2 Help desk Support Analyst at a retailer with 1,001-5,000 employees

Aug 6, 2015

Using DameWare has made the troubleshooting process faster. It's easier for us and for the customer There are no improvements I can think of right off the bat. The software is pretty simplistic. I have used the remote version for five years. There where no issues when we deployed the product.…

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it_user323577

Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees

Sep 7, 2015

The ability to see issue from users perspective and installation of software. Worked well for awhile but issues with it connecting over VPN was a major drawback. We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send…

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Dameware Remote Support market share

As of June 2024, the market share of Dameware Remote Support in the Remote Access category stands at 1.2%, down from 1.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

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