What is Cisco Contact Center Enterprise?UNIXBusinessApplication
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Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
Cisco Contact Center Enterprise is the #2 ranked solution in top Contact Center Infrastructure solutions. PeerSpot users give Cisco Contact Center Enterprise an average rating of 9.0 out of 10. Cisco Contact Center Enterprise is most commonly compared to Genesys Cloud CX:
Cisco Contact Center Enterprise vs Genesys Cloud CX. Cisco Contact Center Enterprise is popular among the large enterprise segment,
accounting for 73% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a
computer software company, accounting for 22% of all views.
Cisco Contact Center Enterprise market share
As of June 2024, the market share of Cisco Contact Center Enterprise in the Contact Center Infrastructure category
stands at 31.8%, down
from 34.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Contact Center Infrastructure
Top industries
By visitors reading reviews
Computer Software Company
22%
Healthcare Company
11%
Manufacturing Company
10%
Financial Services Firm
10%
Government
8%
Media Company
3%
Construction Company
3%
University
3%
Insurance Company
3%
Comms Service Provider
3%
Real Estate/Law Firm
3%
Energy/Utilities Company
2%
Educational Organization
2%
Wholesaler/Distributor
2%
Performing Arts
2%
Retailer
2%
Pharma/Biotech Company
1%
Recruiting/Hr Firm
1%
Non Profit
1%
Transportation Company
1%
Engineering Company
1%
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