We performed a comparison between 3CX Live Chat and GoToConnect based on real PeerSpot user reviews.
Find out in this report how the two Hosted and Cloud Based VoIP solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Mobility features and remote extensions work well."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"With the reporting feature you can get all the incoming and outgoing call details."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"The integration between the video and voice is the most valuable solution."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"We have not had any bugs or glitches, the solution is stable."
"The automated system allows for control, including adding in MP3s for sound clips. This keeps businesses looking professional when customers call in."
"We now eFax pretty much everything. I no longer have fax machines and have to deal with paper. We had a situation where one person, specifically, would come onto a floor for a fax machine. After restocking the fax machine with paper, so that it could finish all the faxes that they got over the weekend, They would then convert all those things into PDF documents. By going to eFax, they're getting them as emails and it's already a PDF document. This saves a step, a lot of time, and effort. We are also able to provide fax machines to individuals at their desktop by having eFax. In my case, I have my phone set up to be both a phone and a fax line, so it just shows up in my email."
"It allows us to serve our clients from home exactly as though we were in the office."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"Having a video call would be a nice idea."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"We'd like pre-set computers with GoToConnect and all features embedded in laptops or other devices."
"The ring delay could be improved. Our cell phones often continue to ring after we have answered the phone."
"We just had one service interruption, which was due to an upstream carrier. They sent us hourly updates, letting us know what was going on and that it was being worked on. It was down for about half a day."
Earn 20 points
3CX Live Chat is ranked 4th in Hosted and Cloud Based VoIP with 54 reviews while GoToConnect is ranked 5th in Hosted and Cloud Based VoIP with 3 reviews. 3CX Live Chat is rated 8.8, while GoToConnect is rated 10.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of GoToConnect writes "Puts everyone in the company onto a common platform, making support very easy and provided quick gains". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex, Cisco VoIP PBX and Kamailio SIP Server, whereas GoToConnect is most compared with RingCentral Office. See our 3CX Live Chat vs. GoToConnect report.
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