We performed a comparison between 4me and JIRA Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is highly stable."
"It offers a comprehensive set of features without requiring additional payments for each feature."
"I like their request management as well as their project management."
"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."
"The most valuable features are the flexibility of defining your own workflows and automation around the workflows, and the integration with the gate or any repository."
"The visibility features are great."
"The most valuable features of this solution are Incident and Request Management."
"One of the best features is that I can share tickets with team members, at which point any team member is able to pick one up and work on it."
"JSM's best feature is the integration with other Jira products."
"Some of the most valuable features are simplicity, ease of configuration, and ease of customization."
"The product is not lacking anything that a QA will want to use."
"I like the history, the dimensioning, and how I can configure a space based on my preferences or the project circumstances."
"Asset Discovery is a feature that should be added."
"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."
"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."
"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."
"A lot of users have said that they want a feature that was on the on-prem version of Jira and the vendor can't deliver. They're either unwilling or unable to give feature parity."
"We have tried exporting some of the test cases into Jira from Excel. The interface for that isn't very user-friendly."
"In the Turkish market, the biggest problem is that they are looking for a server type of solution, but when it comes to Jira Service Management, Atlassian is a remote type of license. There are just two different options, data center and cloud."
"If I need a new feature, JIRA requires me to pay for all users when only specific people use that add-on. I should not have to pay for everyone, so this is an area for improvement."
"I rate Atlassian support two out of 10. It takes a lot of time to reach them and get ahold of someone who understands my problem enough to provide a solution. Also, I live in Israel, so my work week is Sunday through Thursday, but I can only contact them from Monday to Wednesday."
"With Jira, we were unable to implement time-based automation in its ticketing system. We would like a feature where we can define tickets based on severity, then tickets are automatically escalated to the next level after a set period of time if they go unanswered."
"The queries are weak and lack advanced functionality. You can do rudimentary queries, but you can't aggregate. You can't filter for a lot of things that would be useful, so you need to use plugins to write writing advanced queries. I run into problems when working with different organizations because they always have restrictions on what kind of plugins they allow."
"The interface could always be updated and improved."
4me is ranked 20th in IT Service Management (ITSM) with 4 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. 4me is rated 8.0, while JIRA Service Management is rated 8.2. The top reviewer of 4me writes "Impressive scalability and reliability for seamless service management". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". 4me is most compared with ServiceNow, ManageEngine ServiceDesk Plus and Zendesk, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud. See our 4me vs. JIRA Service Management report.
See our list of best IT Service Management (ITSM) vendors.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.