We compared Acronis Cyber Protect and Zerto based on user reviews in five categories. We reviewed all of the data and you can find the conclusion below.
Features: Acronis Cyber Protect is lauded for its versatility, comprehensive malware protection, and effortless data retrieval. Users say Zerto offers excellent data protection, and it’s easy to create VMs. Zerto users also like its real-time replication features. Cyber Protect could improve its ability to back up SQL databases, reduce resource usage, resolve conflicts, and improve management features, while Zerto could improve cloud environment configuration, PowerShell scripting, and multi-site replication.
Service and Support: Some users had positive things to say about Acronis customer service, while others were dissatisfied with delayed responses and limited real-time support options. Customers have generally had positive experiences with Zerto's customer service, noting their quick response times and ability to resolve issues. Some customers have encountered slower response times and needed to go through multiple levels of support to get their issues resolved.
Ease of Deployment: Some users thought Cyber Protect was simple to deploy, but others considered it challenging. The setup process for Zerto can be either simple or complicated, depending on the individual's experience with backup solutions.
Pricing: Reviewers say Acronis Cyber Protect is affordable, but some noted that the pricing could be more transparent. Zerto’s price tag is considered reasonable and in line with industry norms. Others said it was somewhat expensive but still worth the cost.
ROI: Users say that Acronis Cyber Protect is a worthwhile investment, saving money while safeguarding critical data. Zerto reduces risks while saving costs and time. It increases efficiency, ensures compliance, and helps businesses grow.
Comparison Results: Acronis Cyber Protect is a versatile solution that saves customers money and enables easy data recovery. While reviews of Cyber Protect were generally positive, there were mixed reviews about support, pricing, and setup. Users also said it could improve its SQL support and management capabilities. Zerto offers top-tier data protection, excellent customer service, and real-time replication, but some users say its cloud and multi-site functionality could be better.
"i use the backup solution and I use something called Disk Director, which is a related product. Together, they allow me to manage all of my storage space."
"The most valuable feature is the fact that it backs up my systems transparently in the background, and I'm not even conscious of it."
"The setup is very easy."
"Acronis Backup is easy to use, intuitive, and has high performance."
"Centralized management is valuable to us."
"It actually does its job very well and has interesting capabilities, but it has the most awful interface."
"Some of the most valuable features are recovery, protection against malware, and software management. I am happy with the dashboards and user interface."
"Since the last version, everything has been improved."
"Failing over the VM without removing/touching the production VM from inventory is also an important feature."
"Most of the time, this is at least a two person job. We used to have three people doing it. Previously, when we had a disaster recovery drill, the way it worked was 12 of us would show up in the office on a Friday night and work overnight from 12:00 AM on Friday night to 8:00 AM in the morning on Saturday. Then, three of us would be working for four hours out of those eight or nine hours just getting applications up and running in Arizona. Now, for the disaster recovery drill, I just stay onsite to help and assist anybody else as they need during that time frame and my work is done in about a 30-minute time frame. This is compared to the four or five hours it used to take for the three of us to do it."
"A new feature is the One-To-Many VPG allowing a VM to be replicated at up to three different locations, including local."
"It is convenient to use because the API allows for seamless integration when performing our day-to-day operations."
"Zerto is extremely easy to use. You set it and forget it."
"The ease of use is one of the best features. Previously, we were using Site Replication Manager with VMware and it was a little bit cumbersome. With Zerto, we liked the fact that it was hardware-agnostic and we were able to spin it up pretty quickly and get it working."
"The solution's continuous protection is the best on the market. The ability to do the split-write, without any interruption to the production server, and the ability to roll back to any point in time you desire, are two really key features."
"I found the very easy VPG setup, the easy recovery, and failover testing to be the most valuable features."
"We have sometimes issues with the child copies and other similar functions, but it's normal with any backup solution. We need to fix those issues first in order for us to be able to do the backup properly."
"The solution's error handling can be improved specifically for Linux errors."
"Acronis Backup can improve on the virtualization backups because they are not as good as Veeam Backup."
"It could back up more things. I don't think it can back up Box and some of the other third-party ones. Not that we use them that much, but the more they can do, the better it would be. There could also be better integrations with RMM tools."
"I've had some issues with the understandability of the interface. I think if they had someone with expertise in user interfaces to look at this, they could clean up the user interface."
"I needed tech support to straighten out an issue with cloud backup. I have troubleshooting to do with failed backups."
"I would like to see better centralized management, because I use it across multiple clients. To have a console that centrally manages them would be nice."
"The new version has anti-malware and software management features, but these features should be enhanced. It is working as an exclusive solution along with the backup and recovery."
"I would like to see a separate product offer for performing backups, although I think that this is something that they are expecting to release in the next version."
"The full site recovery is not up to SRM standards."
"It would be nice if Zerto offered OVFs, which are custom-built VMs that you can install on your virtualized environment. At the moment, I have the Zerto sitting on two custom-built Windows servers, which creates a lot of overhead. I'm waiting for them to create an OVF file, which is a built and hardened version of their Zerto server that I can just install wherever with a couple of mouse clicks."
"An area for improvement is the support because it gets really expensive. They need to make it a little cheaper. Support also takes time."
"It has a file restore feature, which we have tried to use. We have had some issues with that, because the drives are compressed in our main file system. It is a Windows-based file server. So, it compresses the shares and can't restore those by default."
"I wouldn't mind seeing Zerto sold at a cheaper price point, although the cost is comparable to VMware SRM."
"If we have multiple VMs in a VPG (Virtual Protected Group) and one VM is hung for DR, it holds things up. The only alternative is to create multiple VPGs. It would be nice to have one VPG where, if one VM is failing, it does not impact the overall process."
"The alerting doesn't quite give you the information about what exactly is going on when an issue comes up. We do get alerts inside of our vCenter, but it doesn't quite give you accurate information inside the plugin to be able to tell us what's going on without having to go into the actual Zerto application and figuring out what's causing the issue."
Acronis Cyber Protect is ranked 10th in Backup and Recovery with 117 reviews while Zerto is ranked 2nd in Backup and Recovery with 236 reviews. Acronis Cyber Protect is rated 8.2, while Zerto is rated 9.0. The top reviewer of Acronis Cyber Protect writes " Good backup solution but challenges with the stability". On the other hand, the top reviewer of Zerto writes "Gives us business continuity capabilities during hurricane season and in case of ransomware". Acronis Cyber Protect is most compared with Veeam Backup & Replication, Veeam Backup for Microsoft 365, Acronis Cyber Protect Cloud, Azure Backup and Commvault Cloud, whereas Zerto is most compared with Veeam Backup & Replication, VMware SRM, Rubrik, Commvault Cloud and Cohesity DataProtect. See our Acronis Cyber Protect vs. Zerto report.
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