We performed a comparison between Agiloft Service Desk Suite and JIRA Service Management based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Our customer service and productivity have increased in quality and quantity since using this product."
"JIRA Service Management is a very user-friendly solution."
"The stability of JIRA Service Management is good."
"The initial setup is pretty easy."
"The product is not lacking anything that a QA will want to use."
"I like the history, the dimensioning, and how I can configure a space based on my preferences or the project circumstances."
"Auditing team uses this solution to track audit findings and follow-up."
"The dashboards in Jira have been the most useful feature."
"The most valuable feature of JIRA Service Management is a plugin we are using for the front end for simple user forms."
"We have found the documentation a bit confusing at times. This area could use some improvement."
"Field addition and removal features are not very intuitive in JIRA Service Management."
"In-built chat is missing in JIRA Service Management."
"I feel that Atlassian isn't really interested in fixing everything because if they did, the partners that are developing the fixes and features would not have a place in the market."
"Initially, as a completely new user, the interface was not very user-friendly, with many cluttered options."
"This solution lacks features for project management."
"Cost has prohibited us from switching entirely to this solution."
"The main issue with this solution is there's no limited subscription available for plugins we only use for a few people. If we only have a team of twenty using a plugin, we still have to purchase a subscription for the whole 200 users."
"JSD has some analytics, but it's pretty much basic and simple dashboards. There's no mobile application for JSD. It really would benefit from better implementation with other vendors. We're heavily reliant on some external marketplace applications."
Earn 20 points
Agiloft Service Desk Suite is ranked 40th in Help Desk Software while JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews. Agiloft Service Desk Suite is rated 9.6, while JIRA Service Management is rated 8.2. The top reviewer of Agiloft Service Desk Suite writes "It's customizable, can be developed easily, and free, but only up to a certain number of users". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". Agiloft Service Desk Suite is most compared with BMC Helix ITSM, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud. See our Agiloft Service Desk Suite vs. JIRA Service Management report.
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