We performed a comparison between ArcSight Enterprise Security Manager (ESM) and ArcSight Intelligence based on real PeerSpot user reviews.
Find out in this report how the two Security Information and Event Management (SIEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"It is quite efficient. It helps our clients in identifying their security issues and respond quickly. Our clients want to automate incident response and all those things."
"Previously, it was a little bit difficult to find where an incident came from, including which IP address and which country. So in Sentinel, it's very easy to find where the incident came from since we can easily get the information from the dashboard, after which we take action quickly."
"Having your logs put all in one place with machine learning working on those logs is a good feature. I don't need to start thinking, "Where are my logs?" My logs are in a centralized repository, like Log Analytics, which is why you can't use Sentinel without Log Analytics. Having all those logs in one place is an advantage."
"Microsoft Sentinel comes preloaded with templates for teaching and analytics rules."
"The solution has features that helped improve the security posture of our clients. It provides the ability to correlate a large variety of log sources very cost-effectively, especially for Microsoft sources."
"The log analysis is excellent; it can predict what can or will happen regarding use patterns and vulnerabilities."
"The connectivity and analytics are great."
"Microsoft Sentinel provides the capability to integrate different log sources. On top of having several data connectors in place, you can also do integration with a threat intelligence platform to enhance and enrich the data that's available. You can collect as many logs and build all the use cases."
"The correlation feature is good."
"Usability is the most valuable feature. The accessibility is quite good."
"We do consulting and I get feedback from our clients that the product really helped them with compliance, especially with GDPR."
"ArcSight gives us better visibility into threats that were unknown earlier."
"Customization. ArcSight gives you a platform to on-board out-of-the-box devices with a more accurate way of collecting desired logs/events."
"The out-of-the-box rules that help us configure functioning rules within the environment are valuable."
"The feature that I have found the most useful is that it can be deployed to the cloud."
"The filters and the ability to do what you want are the most valuable features. There is nothing that you cannot do in this solution. It has all the features, which makes it very dynamic."
"The ability to tailor an environment to suit our specific use cases is a major advantage of ArcSight compared to other logging servers such as Splunk."
"The product has a valuable interface."
"The most valuable feature of ArcSight Intelligence is a single console where the entire dashboard gives all the connected details in a single place."
"We found the correlation engine to be very good. It takes logs from different types of devices and does the correlation in a good way."
"The platform helps us improve threat detection capabilities."
"We do have in-built or out-of-the-box metrics that are shown on the dashboard, but it doesn't give the kind of metrics that we need from our environment whereby we need to check the meantime to detect and meantime to resolve an incident. I have to do it manually. I have to pull all the logs or all the alerts that are fed into Sentinel over a certain period. We do this on a monthly basis, so I go into Microsoft Sentinel and pull all the alerts or incidents we closed over a period of thirty days."
"It could have a better API to be able to automate many things more extensively and get more extensive data and more expensive deployment possibilities. It can gain some points on the automation part and the integration part. The API is very limited, and I would like to see it extended a bit more."
"Sentinel can be used in two ways. With other tools like QRadar, I don't need to run queries. Using Sentinel requires users to learn KQL to run technical queries and check things. If they don't know KQL, they can't fully utilize the solution."
"Only one thing is missing: NDR is not available out-of-the-box. The competitive cloud-native SIEM providers have the NDR component. Currently, Sentinel needs NDR to be powered from either Corelight or some other NDR provider."
"They need to work with other security vendors. For example, we replaced our email gateway with Symantec, but we couldn't collect these logs with Azure Sentinel. Instead of collecting these logs with Azure Sentinel, we are collecting them on Qradar. We couldn't do it with Sentinel, which is a problem for us."
"If Sentinel had a graphical user interface, it would be easier to use. I would also like it to be more customizable."
"We're satisfied with the comprehensiveness of the security protection. That said, we do have issues sometimes where there have been global outages and we need to raise a ticket with Microsoft."
"The performance could be improved. If I create 15 to 20 lines for a single-use case in KQL, sometimes it takes more time to execute. If I create use cases within a certain timeline, the result will show in .01 seconds. A complex query takes more time to get results."
"ArcSight ESM could improve by adding more features and documentation. There needs to be more documentation."
"They need to develop NetFlow appliances that can be installed in the customer network on span ports, collect NetFlow, and send it to ArcSight without relying on the devices' NetFlow capability and their position in the network."
"It is quite complex and could use a better UI. So the improvement would be a simplification. It is pretty complicated to use. The architecture is not complex but the setup and use are."
"We have pricing issues. ArcSight ESM may not be the most user-friendly option, and its interface is quite traditional. However, despite these aspects, we find it a good cybersecurity solution. It needs to improve the dashboards, documentation, and support as well."
"In other products, I have found that they use some kind of GUI that is drag and drop. While in ArcSight they use still scripting. They should keep scripting because some people prefer scripting but they should have the option for those who prefer using drag and drop."
"Currently lacks SOAR feature."
"Sometimes, it takes ages to get an issue resolved. I have ArcSight experience, so I normally try to fix things on my own or find a workaround, but it's tough to get support when I need it."
"I am having issues with report generation with older versions. I don't know if this is because of compatibility issues, but report generation has been a little bit difficult in older versions. It is not similar to the newer and current versions. We are looking at moving to the cloud. It would be good if ArcSight ESM can move to the cloud. They already seem to be working on this. It would also be very helpful and great if we can integrate external threat intelligence, machine learning, and AI into this solution. It has good dashboards, but they can always be better. Its stability can also be improved."
"ArcSight Intelligence is a bit slower, and its speed should be improved."
"The frequency of the updates that we are getting can be improved because the number and types of incidents that are happening at the global level are far more than what we are receiving. The frequency of updates feeds related to our rules should be increased. There should be more frequent information about the new rules that are coming and the global threats that are happening. There should be better options for dashboard creation. At present, the dashboards are good, but there is scope to make them better."
"We haven't found the product fully scalable."
"ArcSight Intelligence's pricing needs improvement."
"The dashboard is not user-friendly and is in black and white."
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ArcSight Enterprise Security Manager (ESM) is ranked 12th in Security Information and Event Management (SIEM) with 93 reviews while ArcSight Intelligence is ranked 33rd in Security Information and Event Management (SIEM) with 5 reviews. ArcSight Enterprise Security Manager (ESM) is rated 7.8, while ArcSight Intelligence is rated 8.0. The top reviewer of ArcSight Enterprise Security Manager (ESM) writes "Allows for monitoring logs according to industry standards within ESM but has a total capacity capped at 12 TB, limiting real-time data retention periods". On the other hand, the top reviewer of ArcSight Intelligence writes "A user-friendly solution that can be used to integrate the logs properly with different connectors". ArcSight Enterprise Security Manager (ESM) is most compared with Splunk Enterprise Security, Trellix ESM, IBM Security QRadar, Elastic Security and LogRhythm SIEM, whereas ArcSight Intelligence is most compared with Exabeam Fusion SIEM. See our ArcSight Enterprise Security Manager (ESM) vs. ArcSight Intelligence report.
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