We compared Asana and Jira based on our users reviews in six parameters. After reading the collected data, you can find our conclusion below:
Asana's setup process was considered simple and easy, requiring minimal training. In contrast, the setup for Jira had mixed opinions, with some finding it straightforward and others finding it more challenging.
Asana is known for its efficient project and task sharing among team members, while Jira is recognized for its user-friendly interface. Asana offers extensive customization and effective task management, while Jira provides flexibility and customization choices.
Both Asana and Jira have areas that can be enhanced. Asana could improve scalability for larger teams, offer more user training resources, enhance integration with other workflows, provide customization options, and simplify the user interface. On the other hand, Jira needs improvements in compatibility with Microsoft Word, export options, user interface and experience, customization options, reporting and tracking features, integration with other platforms, documentation, workflows, and permissions management.
Asana and Jira have varying setup costs according to users. Asana is considered reasonably priced, while Jira's affordability is a matter of mixed opinions. Asana does not have any undisclosed expenses and adds users in groups of five, whereas Jira's pricing and billing system is transparent.
Asana users have experienced positive outcomes in terms of time investment, productivity, and business growth, resulting in a favorable return on investment. On the other hand, Jira users have not yet determined their ROI, but instead emphasize qualitative advantages and the importance of organizational structure.
The feedback on customer service and support for Asana and Jira is varied. Asana users express dissatisfaction with the absence of a supportive community and slow response times. On the other hand, Jira users highlight the necessity for better technical support and complain about receiving irrelevant responses.
Comparison Results
Asana is highly praised for its user-friendly setup and ease of use. Users appreciate its ability to share projects and tasks among team members, as well as its high level of customization and task management capabilities. The real-time updates are also a valuable feature. However, there is room for improvement in terms of scalability, integration with other workflows, and customization options. On the other hand, Jira's setup complexity varies, but it is valued for its user-friendly interface and customization options. Users appreciate its integration with other Atlassian products. However, there are areas for improvement, such as compatibility with Microsoft Word, better UI/UX, more customization options, and enhanced reporting features. Opinions on pricing vary for both products. Asana users appreciate its basic solutions, while Jira users find it comprehensive. Customer support for both products has mixed reviews.
"Asana has a wonderful user experience that is very easy to interact with and has tons of integrations with other products and tools."
"The tool has a lot of integrations."
"I love the way it monitors all of the current and past projects, and it sends notifications to keep everything on the track."
"It is pretty comprehensive when it comes to the different views that it gives you. It gives you a Gantt chart view, calendar view, board view, and list view. It is kind of helpful to have different types of views and see how it views your different tasks. I appreciate being able to do that. The biggest thing is that it is extremely user friendly. Asana is pretty intuitive. Someone who is not tech-savvy can kind of catch on quickly. It is better than other tools like Smartsheet. Some of the other tools like Microsoft Project and Excel are great tools, but you have to invest a lot of time to learn them, which is not the case with Asana."
"Asana, despite its compact size, proves to be incredibly valuable. When initiating a project, it offers the ability to generate a personalized form for clients. In this particular context, my clients include the customer success team and solution architects. This feature allows me to provide them with a convenient means to submit their requests, resembling a ticketing system geared towards internal operations. Moreover, it enables efficient allocation within my team. For instance, if a question pertains to customer success, I can assign it to the CSOps manager and the team. Similarly, if it relates to a specific channel, it can be allocated accordingly."
"Asana has helped me (as an individual contributor) organize my daily work and given me a way to plan for longer term objectives."
"What I like most about Asana is its simplicity. For example: we're not the only ones using it, and we onboard our customers to it, and normally, they have no questions."
"The solution's user interface is very good."
"Jira has a good reporting system. It also has an API, so we can do all sorts of reporting."
"The most valuable feature is the Burndown Chart to see work that is outstanding."
"The most valuable feature is the full integration between Work management, Source code management, and Test Automation."
"I have found the most valuable features of Jira to be ticketing, life cycle workflow, definition, and creation. Many of the features are useful."
"We use Jira for project management and tracking."
"We love the bulk edit feature. Jira also integrates well with Bitbucket."
"I have found the tracking, project and task management most valuable in this solution."
"The initial setup was pretty straightforward."
"We'd like the capability to be able to set up weekly reminders."
"The mobile application of Asana has to be improved a lot because no one wants to do a complete project management task on mobile."
"On the development side for technical project management, Asana is missing features. We only use it for discussing tasks and strategies, and we use it for customer to-do lists. It doesn't have the source code integration that Jira and Jira Service Desk both have."
"We have not used Asana on our private server. We have been using the cloud solution. We need an on premise solution for government agencies."
"The documentation for integration could be improved. We require more information to facilitate the integrations."
"It's hard to integrate Asana into other parts of the company workflow, so integration is an area for improvement."
"The stability of Asana is good. However, there are some issues with maintenance, when the solution is down. For example, there might be maintained for a few hours where we cannot use the solution."
"The product must reduce the information on the interface."
"Jira should allow you to create and develop pipelines easily. In India, we have to purchase them separately or integrate other data tools. All these tools should be in Jira."
"A lot of features, such as time tracking, are only available through the marketplace. If multiple users are working on a user story, we aren't able to pull out the reports. So, there are many things that they aren't offering. They are available only through the marketplace. That's not good for a product."
"Slow when integrating with other components."
"The reporting needs to be improved."
"Some of the interfaces, especially on the administrator side and for permissions, are not so clear. They aren't very user-friendly."
"Test case management could be more user-friendly. When we add or update test cases, there should be a better way to organize them within the dashboard."
"An area for improvement in Jira is that it's not designed for test management. To use it for test management, you need an add-on or several add-ons, e.g. Xray or Zephyr."
"In JIRA, it's a bit complex in terms of what advanced search queries we use. Sharing them is also a problem. Because TFS is on the cloud, we can easily save that query and share it with our team members."
Asana is ranked 3rd in Project Management Software with 43 reviews while Jira is ranked 5th in Project Management Software with 266 reviews. Asana is rated 8.4, while Jira is rated 8.2. The top reviewer of Asana writes "Stands out with portfolios, easy setup, and real-time information, but needs big improvement when it comes to workflows, automation, and dashboards". On the other hand, the top reviewer of Jira writes "A great centralized tool that has a good agile framework and is useful for day-to-day planning, task management, and work log efficacy". Asana is most compared with Microsoft Azure DevOps, Microsoft Project, Wrike, monday.com and Trello, whereas Jira is most compared with Microsoft Azure DevOps, IBM Rational DOORS, OpenText ALM Octane, Rally Software and Polarion ALM. See our Asana vs. Jira report.
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