We compared Auvik and Datadog across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Auvik excels in SNMP and WMI communication, syslog centralization, and live topology mapping. The solution offers NetFlow monitoring as well as backup and configuration management. Datadog users like its customizable displays, error tracking, and advanced AI/ML capabilities.
Room for Improvement: Auvik users would like more flexibility to customize reporting and dashboards. Reviews also suggested improvements in probe deployment and integration with third-party products. Datadog could enhance its usability and reduce its learning curve. Users said integration was another pain point.
Service and Support: Auvik's customer service is highly rated. Users said it’s convenient to contact support through the platform, and responses are fast. Some noted that problems are typically resolved in a single phone call without the need to escalate. While many users spoke highly of Datadog’s support team, others reported slow support responses, especially in the Asia-Pacific region.
Ease of Deployment: Auvik's setup is simple, fast, and customizable, with clear instructions. Datadog’s setup is considered straightforward, and users often receive help from a partner or vendor.
Pricing: Auvik’s pricing structure is considered reasonable and competitive. Licensing is based on the number of billable devices, and users have control over which devices are billed. Opinions about Datadog's price are divided. Some users found it costly, but others thought it was acceptable. Some said the pricing model could be clearer and better explained.
ROI: Auvik users said the solution saves time, improves efficiency, and reduces costs through automation and better insights. Users said Datadog saved them time and improved visibility into security blind spots.
Comparison Results: Auvik is a user-friendly option for network monitoring and troubleshooting. The solution stands out for its support and ease of navigation. Users like its topology maps and centralized log information. Some users noted that Auvik’s dashboard could be more customizable and suggested that it could improve probe deployment. Datadog is praised for its customizability, easy setup, and robust AI features, but some users say it has room for improvement in areas like usability and integration. Datadog’s pricing and customer service received mixed reviews.
"We can manage the entire system across the network and troubleshoot the pain points."
"My favorite feature so far is the alerts section. We've got our main company at the top, and then all of our customers are underneath that. We can either filter by a single customer or one of their sites specifically, or look at it from the top down and see the whole picture. It's an easy way for me to be able to have a high-level overview. I can see the status of all of our sites simultaneously without having to really dig in and get super granular, unless I want to."
"It's a single, integrated platform and that is very important because the more tools that you can build into one product suite, the easier it is for your engineering staff to learn it."
"Topography mapping is incredibly useful, especially when it's functioning properly."
"Auvik is easy to use. The first thing you see when you open it up is a map of the United States or wherever you are, and it shows the locations of all of your network endpoints. For discovery, you set credentials and manage the credentials and it tells you when it needs a new credential. So you just click the "Manage Credentials" button and it takes you to the right spot. You enter in a new credential and then it starts looking closer at the device. It can give you all kinds of information from inside the device's log. We use it for CIS logs and we use it for just regular logging. The CIS log was something I was looking for in the other products, just so we have a place for the CIS logs to congregate so we can look them up."
"A simple site view with the associated devices populating as things to add to or remove from the network is valuable. It's also nice to have it integrated with our ticketing system to create tickets in certain cases for devices that go down or have some high-level alerts, such as high CPU or overtemperature."
"The network mapping is an excellent feature, as each device is represented by a different shape or object, which is great for helping us, our staff in training, and our customers understand how the network is structured. Seeing the bigger picture helps immensely, as we provide remote support; we're not boots on the ground."
"The stability is rock solid."
"It's very intuitive. It does a good job of showing you individual nodes on the network and their relative positions to one another, with pertinent details on each node, all in one location."
"The ease of correcting these dashboards and widgets when needed is amazing."
"The solution's SaaS model is easy to manage and works well in single- or multi-cloud environments."
"Having a clear view, not only of our infrastructure but our apps and services as well, has brought a great added value to our customers."
"Their interface is probably one of the easiest things to use because it lets non-developers and non-engineers quickly get access to metrics and pull business value out of them. We could put together dashboards and give it to people who are non-technical, then they can see the state of the world."
"The ability to send notifications based on metadata from the monitor is helpful."
"I find the greatest feature is being able to search across logs from various microservices."
"The solution has helped out organization gain improved visibility."
"Having a wealth of information has helped us investigate outages, and having historical data helps us tune our system."
"The Wi-Fi side needs improvement."
"The solution can improve by increasing the tech file management capability."
"When we deal with larger networks, the current interface is difficult to navigate around the network map because of the volume of devices."
"We're having difficulties with Auvik's regular maintenance windows. They do the maintenance on the cloud side, which affects the on-prem collectors that gather the logs from the different network assets."
"For pulling up the devices, the dashboard is a little bit sluggish. I know there is a lot of data, and I am starting to get nitpicky here, but this is the only thing. The dashboard is a little sluggish, and you have to keep the filter on sometimes."
"I'd like to be able to deep dive more into the reporting. The reporting is still being scaled and built out and I would love to see some additional products being added to the stack. For example, Auvik covers certain types of firewalls, but I would like to see more enterprise stuff added to the stack."
"The network mapping is just okay when I consider what I would typically see in a network map... that whole overview map in a single pane of glass can be pretty messy and a little bit of a performance hog on computers. The network mapping needs improvement in Auvik, as a whole."
"To improve customer onboarding, Auvik could consider offering a free tier of the product."
"A feature I'd like to see is a stat breakdown of our networks at the end of every month, showing package drop rates for each network and so on. For example, this data delivered in an email would be a good feature."
"We need a lot of modules since we collect all data logs from all operating systems."
"The correlation between the logs and the metrics needs improvement as most cases, we might use another logging tool (that is cheaper in cost) which we then have to link together."
"It is very difficult to make the solutions fit perfectly for large organizations, especially in terms of high cardinality objects and multi-tenancy, where the data needs to be rolled up to a summarized level while maintaining its individual data granularity and identifiers."
"Lacks some flexibility in the customization."
"The current way accounts are billed could be vastly improved - especially when involving multiple organizations across multiple accounts in combination with reserved commitments."
"If there were a more cost-effective manner of deploying the tool, we'd be more likely to adopt it more widely."
"Managing dashboards as IaC is a bit hard to work out at times."
"It seems that admin cost control granularity is an afterthought."
More Auvik Network Management (ANM) Pricing and Cost Advice →
Auvik Network Management (ANM) is ranked 4th in Cloud Monitoring Software with 139 reviews while Datadog is ranked 1st in Cloud Monitoring Software with 137 reviews. Auvik Network Management (ANM) is rated 8.8, while Datadog is rated 8.6. The top reviewer of Auvik Network Management (ANM) writes "Enables us to get on top of issues before they become an outage". On the other hand, the top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". Auvik Network Management (ANM) is most compared with PRTG Network Monitor, LogicMonitor, SolarWinds NPM, Zabbix and SolarWinds NetFlow Traffic Analyzer, whereas Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability. See our Auvik Network Management (ANM) vs. Datadog report.
See our list of best Cloud Monitoring Software vendors, best Network Monitoring Software vendors, and best IT Infrastructure Monitoring vendors.
We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
