We compared Barracuda Email Security Gateway and TitanHQ SpamTitan across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Barracuda Email Security Gateway’s stand-out features include sandboxing, diverse customization options, and a cloud environment. TitanHQ SpamTitan offers a user-friendly interface, detailed reporting, and multi-layered security with advanced features like rate limiting, user-managed allow/block lists, and geo-blocking.
Room for Improvement: Barracuda Email Security Gateway users say the solution should add DomainKeys functionality, enhance anti-phishing measures, and introduce the ability to add multiple domains. TitanHQ SpamTitan users want a lower false positive rate and enhancing logging features.
Service and Support: Customers have praised the customer service of Barracuda Email Security Gateway for its professionalism, responsiveness, and availability, rating it as good and reliable. TitanHQ SpamTitan's customer service and support are commended for their responsiveness and ability to explain things in simple terms.
Ease of Deployment: The setup process for Barracuda Email Security Gateway is described as simple and intuitive, requiring a few hours or a day to complete. The feedback on the initial setup of TitanHQ SpamTitan is mixed. Some users found it challenging and noted the lack of a proper onboarding procedure.
Pricing: Users say Barracuda Email Security Gateway is competitively priced. Users appreciate SpamTitan’s cost-effectiveness and flexibility. They find the licensing agreement seamless and accommodating.
ROI: Barracuda Email Security Gateway benefits users by minimizing business disruptions and reducing costs. TitanHQ SpamTitan is highly regarded for its ability to save time and costs, boost profitability, enhance security, and improve productivity. It effectively combats spam, phishing emails, and viruses.
Comparison Results: Barracuda offers a wide range of capabilities, customizable options, and excellent customer support. Suggestions for improvement are more prevalent for Barracuda, including better pricing, automation, and user interface. Opinions on pricing vary for both products, with some users considering Barracuda to be more affordable. SpamTitan's most valuable features include its user interface, layered security, and reporting. Users suggest improvements to SpamTitan's logging and false positive rates.
"It can scale."
"The link protection and anti-phishing features are great."
"It can effectively combat phishing attacks, block spam, provide confirmation, and ensure operational manageability with a strong focus on product stability."
"The solution helps us to block some blacklisted emails."
"This product is powerful and quite simple to use."
"This solution has helped to significantly reduce the amount of junk email that we receive."
"The most important features of Barracuda Email Security Gateway are the simple and quick configuration, interactive console, and easy-to-understand logs."
"The most valuable feature of Barracuda Email Security Gateway is the complete capabilities it provides. Additionally, the phishing security and sandbox features are effective."
"The overall intuitiveness is really good. We have been able to run reports, set up quarantine emails, and integrate with our Exchange server. That has all been extremely straightforward."
"Another nice feature is how tailored it is so that I can adjust the domain reputation score. At certain times of the year we run marketing campaigns and I can raise the score a little bit and that way we get feedback more readily. And during Christmas time, when the bad guys try to pull people in, I can turn it down and make it a little bit tighter."
"The mail scanning is most valuable. They've been very good. We've used other ones, and everything else seems to be substandard than this. The other thing that I found helpful with SpamTitan was the ability to import rules from other appliances."
"It lowers the amount of junk email you have to go through and delete."
"We have just one place to go and look at things, which makes it a lot easier for us. Our users like the fact that it is granular when they look at it. Some guys are really proficient in certain areas and this lends itself to that, which is good. They can then learn the other parts that they didn't have when we were on other systems. You can just log into the back-end and can see everything or whatever you want to see. If you need to actually go through the email and look for one to release, it is easy to find."
"They also let you customize it to match your organization's feel, so it looks like a product from your organization. I like when companies do that. Our city logo is on it when you log in to this system."
"The user interface for regular users is quite intuitive. The email report that they receive is pretty self-explanatory. The online interface for administrators is simple yet really quite effective. It's really a set-it-and-forget-it, and everything is available when needed."
"We are satisfied with the performance and spam filtering provided by TitanHQ SpamTitan. The reporting feature and customizations as per our requirements are also good."
"Spam is not always detected, and it should be more automated. We have seen that some emails are allowed by these emails, which are then stopped by Microsoft."
"There is room for improvement in the speed of the interface, specifically the cloud interface, is a bit slow."
"There's a bit of configuration work that's needed with the DNS service provider, but other than that, everything else should be very smooth."
"Few customers require an on-premises fabric ATP box for attack detection and response."
"The solution should add automatic alerts to the mobile."
"Artificial intelligence improvement could be used to help block spam and phishing mail that is directly delivered to users."
"Barracuda should add an option where it can add multiple domains, such as abc.com, bbc.com, and cbc.com. Therefore, this domains' emails will be allowed and other domains' emails will not be relayed through Barracuda Email Security Gateway. Whereas, if you allow the IP address, then any of the domain's emails will be relayed through Barracuda Email Security Gateway. That is the drawback that I have observed. So, Barracuda should work on this."
"Two improvements that are needed include an enhancement in the proxy feature, as well as the ability to more fully automate patches and updates."
"Some of the menus on the dashboard could be easier to navigate. It takes a little while to find things."
"The quarantine report frequency could be better."
"One of the things that I have been asking them to do is add the ability to scan a domain's age. It seems like the majority of spam right now have been registered with brand new domains. They are utilizing and abusing them for two weeks until they make it onto all the blacklists, then they pick a new one. They just move on. So, if we could scan a domain's age, and just say, "Outright block domains that are less than two weeks old," then it would make SpamTitan even better. They absolutely should be doing that. I would love it if they would do that."
"If they had a little more documentation explaining how to use regex, or if they could include that inside of the cloud interface so that it generates regex code based on the parameters you input, that would be a lot more useful for people who aren't familiar with coding languages and HTML."
"Initially, I had some issues where we were getting emails coming in that appeared to come in from our own internal domain. My company is called M2 Systems, so our domain name is M2-corp.com. I had to get on with support twice to get them to help me mitigate or block that from happening."
"If I had to actually find a negative, it would be the speed. I wish that the interface were faster. We have very fast internet, but there is definitely some sluggishness between pages on the interface. Does that deter me? No. I just wish it were quicker."
"There are some minor technical aspects of the portals and management interface that could be improved, but there's nothing that prevents us from doing the job. BitDefender and similar products allow you to dive deeply into all the customers from a single console. Currently, I can only see our company on the console and not any of the customers. I have to log in somewhere else to see the customers, so that multi-tenancy is something I would like to see."
"SpamTitan's logging features could be improved. The logs are hard to deal with because you need to download the log as a text file. Then you need to search through this text file to find what you need."
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Barracuda Email Security Gateway is ranked 2nd in Secure Email Gateway (SEG) with 51 reviews while TitanHQ SpamTitan is ranked 4th in Email Security with 77 reviews. Barracuda Email Security Gateway is rated 8.0, while TitanHQ SpamTitan is rated 9.0. The top reviewer of Barracuda Email Security Gateway writes "Robust email protection with advanced features such as effective spam filtering, virus and malware defense, phishing protection and high scalability". On the other hand, the top reviewer of TitanHQ SpamTitan writes "Has the ability to easily see what was blocked, enabling users to restore emails they were expecting with the click of a button". Barracuda Email Security Gateway is most compared with Microsoft Defender for Office 365, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP), Cisco Secure Email and Proofpoint Email Protection, whereas TitanHQ SpamTitan is most compared with Microsoft Defender for Office 365, Barracuda Email Protection, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP) and Avanan. See our Barracuda Email Security Gateway vs. TitanHQ SpamTitan report.
We monitor all Secure Email Gateway (SEG) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
