We compared N-able Cove Data Protection and Barracuda Intronis Backup across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: N-able Cove Data Protection is considered user-friendly and reliable. Users praised its cloud-based data protection and efficient backup and restoration functionalities. Barracuda Intronis Backup is praised for its strong backup capabilities, user-friendly cloud management portal, and staff training opportunities.
Room for Improvement: N-able Cove Data Protection could be improved by simplifying image restoration, enhancing the graphical interface, and offering more detailed user permissions. The Barracuda Intronis Backup could improve its integration, speed, and orchestration capabilities.
Service and Support: N-able Cove Data Protection's customer service is highly regarded for its knowledgeable support team and ability to resolve issues over the phone. Customers have consistently praised Barracuda Intronis Backup for their excellent and knowledgeable technical support. However, some reviewers reported challenges with escalation and communication within the support team.
Ease of Deployment: Setting up N-able Cove Data Protection is considered straightforward and simple, requiring minimal training. However, deploying to virtual machines or specialty setups may require more effort with N-able. The setup process for Barracuda Intronis Backup is simple and involves configuring IP settings and connecting to Cloud Control.
Pricing: N-able Cove Data Protection is competitively priced and offers unlimited storage for on-premise cloud usage. Users like the adjustable scale option for licensing, which helps them save costs and ensures fair pricing. Barracuda Intronis Backup provides a comprehensive and reasonably priced setup package.
ROI: N-able Cove Data Protection has demonstrated notable cost savings, enhanced efficiency, and positive returns on investment for businesses. Barracuda Intronis Backup provides added financial benefits and time efficiency.
Comparison Results: N-able Cove Data Protection offers effective cloud-based data protection and smooth integration with other tools. However, some reviews noted that image restoration could be simplified, and others said the GUI could use a revamp. Barracuda Intronis Backup stands out for its extensive training resources and direct cloud mapping, but users would like to see better performance and integration.
"Its interface is intuitive, and it is easy to use when I am restoring files. Barracuda does a really excellent job at compression, which makes it very efficient. Eight years later, I am only halfway through to the capacity, which is very good."
"They are the best support that we have had so far. When you contact or email them, they are very quick to respond. They always have someone available for us. That's what we want as a customer, we want someone to listen to us."
"The most important feature in Barracuda Backup is the ability to archive the backup of emails."
"The scalability of the product is fine."
"The configuration and the onboarding process are pretty good."
"The main feature we like about Barracuda is that we can map devices directly to the cloud. It operates as a security device to run a backup of the cloud in case one of our physical machines goes down."
"We perform backup drills to test the functionality, and we don't have any problems."
"Most important is its ease of use. You plug it in, follow the steps, and you have your backup file."
"We use a neat feature called VDR status, Virtual Disaster Recovery status. It only works on servers... It's automated. Once or twice a month it will virtually mount the backup and provide a screenshot and advise whether or not there have been any errors."
"The most valuables feature is the alerts and monitoring that catches the failed backups."
"The product is simple to use and manage. The customers have access to verify the backups."
"It provides a single dashboard for all types of data protection, we monitor everything through a single dashboard. It simplifies everything overall. It allows us to see everything, whether passing or failing any issues, any problems through a single pane of glass that we don't have to click through or adjust as we go forward."
"The user interface is the most valuable. It gives us the ability to check everything. With more than 100 endpoints running that software, I like the ability to quickly check that everything is working correctly. That's one of the biggest selling points."
"The most valuable aspect is the added protection of having a cloud-based backup service. It provides redundancy in case of data loss."
"The solution has reduced backup times by an immeasurable amount. Its backups are incremental, so you are only backing up data changes based on the last 24 hours or so. If you are also maintaining the stored images, the restores are also only incremental, happening in minutes. Whereas, with a lot of the other solutions that we have looked at, each time it goes to refresh the restore, then it has to build a completely new image. That takes forever. This solution also improves recovery time."
"The most valuable feature is that it's hands-off. I log in every morning and there are pre-canned filters that I've created to make my life easier. I have something called server status color bars, and that gives me all the servers and, in a nutshell, I can see: if any errors are being reported; when the last backup was; if one is not working, should there be one, and it literally jumps off the page."
"I would like to see the automatic backup of critical applications to the cloud."
"The solution needs fine-grained backup capabilities to service individual users. But this is a minor issue considering all that the product does."
"Compared to Avamar and Data Domain (our other systems), the backup speed is slow."
"I would like to see the Live Boot feature extended to Hyper-V machines, in addition to VMware machines."
"It would be nice to have some reports generated on the usage, but it is not essential."
"I am working in some of the more rural areas of Sweden, and some of the customers here are a little bit wary of cloud technology at the moment. It is not like in Gothenburg or Stockholm, where people rely on it so much more. In the rural areas, companies are saying that we do need to use the cloud, and they are being very wary about their data, especially with GDPR and all that kind of stuff. Having more control and having an option for backing up locally, even if you don't want to use it, would be something very good. The cloud backup is brilliant, but there should be an option to take that cloud backup and save it locally as well. If you lose connection to the internet or you lose access to your data in the cloud, having a backup copy of the latest data on your server is helpful. You need to be able to get access to your customers' files, especially with GDPR, where you need to know where your customers' details are. If they're in the cloud and you've lost access to them, then you'll go into those GDPR regulations. This is somewhere where both Barracuda and Veeam haven't gone as far. As far as I have understood, with Veeam, you can back up your local servers to the cloud but not vice versa. I haven't worked on it much."
"It is not always stable."
"Some features like CIFS are not supported that would help speed and flexibility."
"I have some issues with the agent failing on workstations. I've had to completely uninstall several of them, delete everything, and start over to get them to work."
"We would like to have better reporting."
"Integration with a hybrid cloud is something that I found complicated."
"For the MSP side, they could have more of a "security user" that can go in and only see certain clients. If you give somebody access as a technician, they can see all the clients."
"The recovery side, the restore side, could be a little more optimized."
"The one thing they don't are Linux servers, it's Windows only. I understand that directive. I have another product that I use for our Linux servers and stuff, but it would be nice if they had that flexibility on the Linux side. I understand the development and the world is geared towards Windows in 365, I know that's where the clienteles are and the business and the money is."
"The reporting feature and functionality need improvement. We would like to see a little bit more detailed reporting that offers more CEO or C-level focused reporting options."
"One area I don't like has to do with the agent that goes on the system... if a system stays offline for some length of time, say for a week or so, I may have to go back in and reinstall the agent to get it back in business. I don't know what's causing that."
Barracuda Intronis Backup is ranked 5th in MSP Backup with 24 reviews while N-able Cove Data Protection is ranked 1st in MSP Backup with 20 reviews. Barracuda Intronis Backup is rated 8.4, while N-able Cove Data Protection is rated 9.2. The top reviewer of Barracuda Intronis Backup writes "Finding data to restore is much easier than rummaging through tapes to find backups". On the other hand, the top reviewer of N-able Cove Data Protection writes "Provides feature flexibility and modularity for our customers". Barracuda Intronis Backup is most compared with Veeam Backup & Replication, Rubrik, Acronis Cyber Protect and Dell PowerProtect DD (Data Domain), whereas N-able Cove Data Protection is most compared with Acronis Cyber Protect, Veeam Backup & Replication, Veeam Backup for Microsoft 365, Azure Backup and MSP360 Backup. See our Barracuda Intronis Backup vs. N-able Cove Data Protection report.
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