We performed a comparison between BMC Atrium CMDB and ServiceNow CMDB based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The rules functionality makes it easier to classify data for different groups."
"The most valuable features of BMC Atrium CMDB are its ease to build new classes. For example, let's say there are types of CIs or efforts that do not exist in BMC Atrium CMDB. You can create your own and their relationship to existing classes."
"This solution makes it easy for us to access data, and seamlessly integrates with all ITSM as well as the monitoring parts."
"Over the years, we have progressed to have close to a real-time up-to-date view into the assets in our environment."
"Atrium Integrator allows me to manage my data, with regular updates, etc. and integrate with multiple systems."
"This solution has improved our tracking."
"It allows me to easily manage my data: Cleanse, load, and report on it."
"The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB."
"The support of the whole infrastructure is one of the main features that makes ServiceNow CMDB suitable for every type of company. It integrates with all other modules like change, business management, HR, and customer service management."
"It has helped in tracking hardware and software and reducing overall costs."
"One of the most valuable aspects of ServiceNow CMDB is its user-friendly interface and high degree of customization at the user level."
"It integrates with so many different things. ServiceNow CMDB assisted us in streamlining multiple processes."
"We like that this solution allows us to easily track the relationship between our CI and the IT asset module, for troubleshooting purposes, or to check the impact of an incident site."
"The product's initial setup phase was simple."
"There is a lot of documentation online regarding CMDB."
"The product's most valuable feature is its ability to extract the details of organizational hardware and provide the latest setup updates."
"Recently, improvements have been more focused on the interface side."
"We would like the service modelling functionality of this solution to be improved."
"I am just waiting for the new release with the new enhanced UI."
"There could be a provision in the back end to ensure unique collections and avoid duplicate services."
"BMC Atrium CMDB could improve if they had a cloud version and made the interface better."
"Looking for a more streamlined interface; one that matches the other parts of the BMC Remedy product line."
"I would like to see them partner with some key scanning technology companies to give them a real end-to-end offering."
"While ServiceNow CMDB is flexible and comprehensive, it's also difficult to implement and requires a lot of customization. In order to fully leverage ServiceNow CMDB, you need ServiceNow Discovery and some other ServiceNow solutions. It's expensive to purchase all of these. We're negotiating with ServiceNow, but we're thinking about replacing it with another CMDB solution."
"ServiceNow CMDB could be easier to use. Beginners don't always understand the features. It would be helpful if ServiceNow offered more training or self-guided courses where people could learn to leverage the platform better. I've used ServiceNow for a long time, but I see new users struggling with these processes. There's a steep learning curve."
"The reporting function could be more advanced and has room for improvement."
"In general, the pain points are related to ServiceNow. There is a lack of development. ServiceNow is not a true configuration management tool. So, a lot of development is needed to get it to be the kind of tool that you would like it to be. It serves as a platform, and you only get out of it what you invest in terms of development. So, CMDB on its own isn't quite robust until you actually have a CMD project to make it robust. The same thing is there with asset management and all other parts of it. Out of the box, it's not competitive with a like-for-like application."
"If you have multiple tools that are going to ingest data into the CMDB, you need to be careful of what rules we write to ensure that they fall in place."
"It depends on the implementation, but the out-of-the-box product tends to be fixed on the support people. From a linear standpoint, I would like to see a certain number of fields on a table and a related list to describe the support personnel."
"The platform's stability needs improvement."
BMC Atrium CMDB is ranked 4th in Configuration Management Databases with 6 reviews while ServiceNow CMDB is ranked 1st in Configuration Management Databases with 31 reviews. BMC Atrium CMDB is rated 9.2, while ServiceNow CMDB is rated 8.6. The top reviewer of BMC Atrium CMDB writes "Serves as a repository for storing configuration items, encompassing both physical and logical entities". On the other hand, the top reviewer of ServiceNow CMDB writes "It has helped us consolidate information, improving reporting and visibility". BMC Atrium CMDB is most compared with , whereas ServiceNow CMDB is most compared with Device42, OpenText Universal Discovery and Universal CMDB and IBM Tivoli CMDB. See our BMC Atrium CMDB vs. ServiceNow CMDB report.
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