We performed a comparison between ConnectWise Automate and ManageEngine Patch Manager Plus based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."This product saves us a lot of time and increases our efficiency."
"The database is great. It's a nicely ordered database."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"The implementation is nice and easy."
"Maybe they could improve the capability to be multi-tenant."
"Remote access and detailed monitoring help us support our equipment."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"The initial setup is easy and the deployment is quick."
"The solution's technical support is top-notch. Whenever I have a question, they get back to me immediately, which is probably one of the best features of the solution's technical support."
"The most valuable feature of this solution is centralized management."
"Scalability-wise, I rate the solution a ten out of ten."
"The most valuable features are patch management and mobile device management."
"The fetch repository is a good feature."
"The ability to deploy patches seamlessly is the solution's most valuable aspect. It allows us to not only deploy patches but to monitor the deployment of those patches."
"The initial setup was easy."
"ManageEngine Patch Manager Plus is lightweight and has a remote push feature that helps me manage several main sites and subsites."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"Technical support was helpful."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"The fixed client for Automate is slow. The web client is not very intuitive."
"The menu doesn't always load properly."
"Scheduling of automation could be improved and made more simple."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"They should add better features for managing hardware."
"The solution's UI is an area that requires improvement."
"I find the user interface a little bit intimidating and not very appealing."
"The solution should have a customer label where we can label those servers or include those servers for specific customers."
"The user interface of ManageEngine Patch Manager Plus needs to be made more user-friendly, simplified, and less complicated."
"There are limitations to this solution when we are working with iOS, Apple laptops or desktops such as the Mac and iMac."
"The tool's support needs improvement."
"The only area for improvement in ManageEngine Patch Manager Plus, which I noticed, is the reporting."
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ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while ManageEngine Patch Manager Plus is ranked 7th in Patch Management with 12 reviews. ConnectWise Automate is rated 7.4, while ManageEngine Patch Manager Plus is rated 8.4. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of ManageEngine Patch Manager Plus writes "Good scalability and a responsive tech support team ". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and Tanium, whereas ManageEngine Patch Manager Plus is most compared with Microsoft Windows Server Update Services, BigFix, ManageEngine Endpoint Central, Microsoft Configuration Manager and Ivanti Security Controls.
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