We performed a comparison between Control-M and ServiceNow Orchestration based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Control-M is excellent when it comes to building, scheduling, managing, and monitoring production workflows. Those workflows are of very high importance to our operations."
"The solution is innovative. Specifically for the overseas and time differences, you can feel the efficiency of Batch Impact Manager on jobs, batch processing, and impact management. It works the best on these kinds of issues. It saves us time and money, which is important. We save a lot using Control-M."
"It is very easy to use. The HA feature is also very good."
"Control-M has improved application reliability and the SLAs in our company by quite a bit. You can see if problems are coming. If we have an SLA in a couple of hours, we know well before that couple hours if processing is behind, and it allows us to take some preventative action."
"In Helix Control-M, we have the automation API that allows us to customize and do integrations easily in any script, such as Java or Python. It is all integrated within the integration API."
"It has a very good GUI. We can search for a job very easily. The web interface, user account creation, and access control are very good. From an access control point of view, we can provide access to as many users as we want. A second group of users can be given a certain number of features, according to the requirements. The web interface is very easy for end users to login and use. A lot of features have been added, e.g., adding jobs. They can add jobs to their stuff, whatever they want, then get it validated by the scheduling team and work it into production."
"We can tie together all the workloads across the estate and make the whole process reactive to events."
"We are now able to deliver data to our data warehouses and dashboards promptly."
"The product has a flexible interface for development."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"The solution effectively automates business processes."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"Great with IT processes and business processes."
"The data visualization is good."
"The iTerm suite is also crucial for visibility and optimization."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"I would like to see automatic license management. And probably more importantly, some kind of machine learning to help identify the optimum automation path."
"I've never been very successful when researching ways to utilize Batch Impact Manager. It's a tool to set up dummy jobs in your job flow and it's supposed to come back to you and say, 'Okay, for this job flow, you are 50 percent complete at a certain point in time'...I would like things like Batch Impact Manager to be a little more user-friendly, out-of-the-box."
"The main area that could be improved would be documentation, just like every other software product out there!"
"For installing or upgrading the PeopleSoft and SAP plugins, currently there is no way to do it via Control-M Configuration Manager. So, we are installing or upgrading the plugins, like PeopleSoft and SAP, manually. If BMC could provide an option via Control-M Configuration Manager to upgrade these plugins, it probably would reduce a lot of manual work as well as ease our work. This is one improvement that I personally want to see, because it would help our way of working."
"I'm not sure how the solution fits together with our business modernization initiatives, as there are things outside of my area, even though Control-M is the scheduling tool of the company. They may use other things, e.g., Big Data."
"The history module only contains a maximum of 10 days, but we would like to have access to more. For example, it would be helpful to have 30 days or two months of history available."
"Regarding product design and R&D, the DevOps pipeline could be improved with better capabilities and automation. API security and authentication is another area that could use improvement; users must have static credential passwords, which is a security concern."
"We have some plug-ins like BOBJ, and we need a little improvement there. Other than that, it has been pretty good. I haven't seen any issues."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
"We cannot perform GUI automation using the tool."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"The deployment requires awareness among the project staff."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"Efficiency of some features could be improved."
"I would like a user experience module to be added."
Control-M is ranked 4th in Process Automation with 110 reviews while ServiceNow Orchestration is ranked 13th in Process Automation with 12 reviews. Control-M is rated 8.8, while ServiceNow Orchestration is rated 8.2. The top reviewer of Control-M writes "We have seen quicker file transfers with more visibility and stability". On the other hand, the top reviewer of ServiceNow Orchestration writes "Fastest upgrading technology in the market currently". Control-M is most compared with AutoSys Workload Automation, IBM Workload Automation, Rocket Zena, Automic Workload Automation and OpCon, whereas ServiceNow Orchestration is most compared with Camunda, IBM BPM, Nintex Process Platform, BIC Process Execution and BMC TrueSight Orchestration. See our Control-M vs. ServiceNow Orchestration report.
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