We compared Datadog and SolarWinds NPM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Datadog users like its customizable displays, error tracking, and advanced AI/ML capabilities. SolarWinds NPM is commended for its adaptability and extensive network surveillance functionalities.
Room for Improvement: Datadog could enhance its usability and reduce its learning curve. Users said integration was another pain point. SolarWinds NPM needs improvement in edge computing capabilities and data reporting. Users also said the performance could be better and that they would like to see expanded IPAM functionality.
Service and Support: While many users spoke highly of Datadog’s support team, others reported slow support, especially in the Asia-Pacific region. While some customers described SolarWinds support as helpful and responsive, others reported delayed responses.
Ease of Deployment: Datadog’s setup is considered straightforward, and users often receive help from a partner or vendor. Some users said SolarWinds NPM was straightforward to set up, while others perceived it as complex.
Pricing: Opinions about Datadog's price are divided. Some users found it costly, but others thought it was acceptable. Some said the pricing model could be clearer and better explained. The cost of SolarWinds NPM varies depending on the customer’s size and requirements. Some users find it costly.
ROI: Users said Datadog saved them time and improved visibility into security blind spots. Some users reported immediate benefits from using SolarWinds NPM in terms of security and business outcomes, while others have not.
Comparison Results: Datadog is praised for its customizability, easy setup, and robust AI features, but some users say it has room for improvement in areas like usability and integration. Datadog’s pricing and customer service received mixed reviews. SolarWinds NPM is a customizable solution that’s easy to deploy and features comprehensive network monitoring capabilities. However, some users consider it costly and voiced concerns about technical support and user experience.
"We can manage the entire system across the network and troubleshoot the pain points."
"Datadog has made it much easier to have a central place for people to look for logs and made it much easier to notify them of any elevated error rates or failures."
"Having a wealth of information has helped us investigate outages, and having historical data helps us tune our system."
"The biggest thing I liked was the combination of all the things - monitoring, log aggregation, and profiling."
"The ease with which we can filter, use metrics, and give accounts to customers, then let the customer filter, set up metrics, and alerts. This has been a big win for us."
"Its logs are most valuable."
"The solution has helped our organization with custom events to track specific cases."
"Integrating Datadog with other platforms has made our monitoring processes a bit easier. It's not super simple, but it's manageable."
"The most valuable aspect is the APM which can monitor the metrics and latencies."
"The solution is very user-friendly."
"Network performance is the main issue clients are facing. SolarWinds checks if a node is down, and we can set thresholds for performance metrics. For example, we set it up to get an alert automatically if a value is over 80 percent. It has a full dashboard that covers CP, hard disk, and node monitoring."
"As we look to add more servers to our virtual environment and to understand the impact, the solution allows us to dig into the historical charts related to capacity planning."
"We don't have any issues with the stability of SolarWinds NPM."
"The interface is user-friendly, making it easy to use."
"The ability to quickly identify downtime is the most valuable."
"The solution is easy to install and it takes a couple of hours."
"The alerting and usage tracking notifications on disk space capacity, network and processor utilization."
"The Wi-Fi side needs improvement."
"Datadog needs more local Asia-Pacific support, and if they don't have a SaaS solution in Asia-Pacific, they should offer an on-prem version. I'm told that's not possible."
"We want to reduce having to go to different screens to obtain all the information."
"It could probably be a little bit of a better user experience."
"I would like the tooling to have better integration in Slack, specifically sending out reminders to the relevant people to take breaks, do a retrospective, and specify with emojis which messages to log."
"It would be ideal if the product offered a bit more monitoring from our dashboard."
"Datadog is expensive."
"Billing should be more transparent."
"The dashboard could be improved. It would be helpful to get a view of specific things that we need to monitor for our application."
"An area for improvement would be the use of modular licenses, which are not practical for big clients."
"Having more technical and support resources available in Saudi Arabia would be helpful."
"It would be nice if SolarWinds added some technical protocols like Modbus. The market needs a simple solution for monitoring a technical device."
"Each model has different features, so clients need to purchase a separate model for SQL monitoring, database monitoring, network traffic analyzer, HTTP traffic, etc. So each feature they need is in a different model, but customers would prefer an all-in-one solution."
"I would like to see integration with antivirus or other security endpoint solutions."
"Real-time analytics is the major weakness of the SolarWinds NPM platform today. They've done a fantastic job enabling the collection of data. Users are now demanding the ability to generate their own graphs, views, and so on; all of this must be done by an admin today."
"The tool can only monitor up to 1000 instances in a single SolarWinds console. Customers may have over 1000 instances. Hence, it needs to support a minimum of 1500 instances. It should also improve support."
"The solution's customer service is not very good because the support takes too long."
Datadog is ranked 2nd in Network Monitoring Software with 137 reviews while SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews. Datadog is rated 8.6, while SolarWinds NPM is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Wireshark. See our Datadog vs. SolarWinds NPM report.
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We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.