"We like the simulation mode, a relatively new feature for Everbridge. It allows our users to practice sending out alerts, which is especially useful for new users transitioning to the platform, and was only possible after this feature was added. If we can't practice regularly, we'll be more nervous in an emergency which increases the chance of mistakes, and we need to be ready to send out those alerts."
"From research into competing products, there are no products on the market that appear to be decidedly better."
"Everbridge is a dynamic tool that integrates well with our other systems. We can trigger messages from one platform to multiple places. The messages are sent to campus TVs and our website. We've been able to connect it through a lot of different options."
"The reporting we have is very intuitive and provides good insight into the results when we send out a mass notification."
"SAME and polygonal geographic targeting allow for localized mass notification which reduces communication volume."
"The ability to text all our staff and categorize by specific fields, such as department or position, are valuable features. We can gear messages to specific people or target a particular office, such as the New York office or Washington DC office only. We can target specific departments, such as corporate or litigation, which is very useful for us. Once, we had an active shooter near our Washington, DC, office, and we could send out a message to all the staff in that office. On another occasion, there was a Long Island railroad strike so we could contact all our staff who lived there."
"One of the most valuable features is that we can select specific users to whom we want to message by area. We can draw on the map within the interface and send a message to all our subscribers within that area, ensuring relevant and targeted alerting. This prevents us from disturbing all of our subscribers with messages that aren't relevant to them."
"Predefined templates with predefined contact lists attached allow an operator to send a message out to a contact list quickly."
"The placeholder dropdowns for message templates are useful."
"It allows for a systematic and uniform method of alerting personnel in every location."
"The way Everbridge has set up permissions is somewhat tricky. Administrator-level permissions could be more intuitive. It could be easier to give people the specific permissions you want them to have."
"You can manage the structure of the groups in two different ways, and I'd like to see some consolidation. They have something called "groups" and another called "rules." You can achieve your objective with either, but it's somewhat redundant."
"Everbridge can send out conference bridge meetings, but as nobody uses conference calls anymore, we would love to be able to generate Zoom links through the solution. That would be extremely helpful."
"When we first got the product, the person they assigned to be our customer representative wasn't the best. They didn't respond quickly enough. At times, we felt like we knew more about certain parts of the product than they did. When we asked questions about things they didn't know, they weren't proactive about finding the answers. After we complained, Everbridge sent us someone new. He knows a lot more about the product and works late hours to figure things out and get us a response the same day, so our support has improved a lot."
"The product is lacking in the area of language support."
"A contact database upload/download/sync should be included in the next release."
"Regarding improvement, it could be clearer around selecting groups of users to notify; it could be more intuitive to pick who we want to send messages to."
"Everbridge has a huge amount of documentation, which is great. I think they've done a wonderful job on that. However, it can be difficult to sort through all of that to find what you need."
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
"Conference calling requires a complicated syntax formula."
Earn 20 points
Everbridge Mass Notification is ranked 1st in Mass Notification Software with 14 reviews while OnSolve Platform for Critical Event Management is ranked 2nd in Mass Notification Software. Everbridge Mass Notification is rated 9.0, while OnSolve Platform for Critical Event Management is rated 6.0. The top reviewer of Everbridge Mass Notification writes "We can pre-write templates, save them, and reuse them over and over". On the other hand, the top reviewer of OnSolve Platform for Critical Event Management writes "Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated". Everbridge Mass Notification is most compared with AlertMedia, InformaCast, Alertus Mass Notification and Rave Alert, whereas OnSolve Platform for Critical Event Management is most compared with Everbridge IT Alerting, PagerDuty Operations Cloud, AlertMedia, Rave Alert and xMatters .
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