We performed a comparison between ForgeRock and NetIQ Identity Manager based on real PeerSpot user reviews.
Find out in this report how the two Identity Management (IM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Support-wise, working with Omada has been good. We have very good direct interactions and fast responses."
"The most valuable feature of Omada is its API connectivity, which allows seamless integration with various services like SAP, GRC, and Microsoft licenses."
"Omada's best feature is creating accounts, automatically assigning permissions, and distributing resources based on assignment policies."
"We used to have a problem where an employee's access wasn't terminated when they left the company. Now, we have much better visibility into and control over who has access."
"The most valuable aspect of the product is that it is Microsoft-based and it supports all Microsoft technology."
"Two valuable features of Omada Identity are the ability to discover accounts and link them to identities, and the automatic disabling of inactive accounts or identities."
"When we started with identity and access management, we cleaned up and skipped 500 accounts. Therefore, there are a lot of people who are still in our system. Using this tool, we have cleaned up a lot of accounts for ourselves as well as our partners and suppliers. So, we can manage everything now."
"The identity lifecycle support is definitely valuable because we are a complex organization, and there is a lot of onboarding, movement, and offboarding in our organization. We have 31,000 users, and there are a lot of users who are constantly onboarding, offboarding, and moving. So, we need to make sure that these activities are supported. In old times, we used to do everything manually. Everyone was onboarded, offboarded, or moved manually. So, from a business point of view and an economics point of view, identity lifecycle is most valuable. From a security point of view, access review is the most important feature for us."
"This is a stable solution. When you do experience any issues, you will see it in your DB logs or audit logs so you can easily reach a conclusion of might be causing it."
"I like the way it is handling authentication and authorization."
"ForgeRock has CIAM, which other products didn't have, and they have DevOps ready."
"The product is easy to set up."
"ForgeRock is an extensive product with many functionalities and capabilities, much more than many other tools combined."
"The most valuable features are that it is easy to manage and it's stable."
"Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."
"The most valuable features of ForgeRock are social login and data protection."
"The most valuable feature of NetIQ Identity Manager for identity synchronization is the ability to provide users with all necessary access on day one through automated provisioning, facilitated by approval workflows."
"The main value lies in the simplicity of implementation, as well as its customized look and feel."
"The product is easy to use."
"The most valuable features are Password Reset Alerts, Password Sync, and SQL connectors."
"The most valuable feature of this solution has been the ability for us to integrate a lot of external systems, and the automatic transfer of a lot of identity information. Additionally, the customization is very good."
"The most valuable features of NetIQ Identity Manager are the synchronization of different directories, such as Active Directory. We have many Active Directory systems, not only one."
"It's a very flexible tool, so you can synchronize multiple sources of data and you have multiple connections to various kinds of systems."
"The access request management has improved significantly in terms of its user interface. What sets it apart from competitors like SailPoint is that it's an event-based solution rather than schedule-based. That's a key differentiator."
"I would like more training. As someone who is new to this world, I don't feel that the courses Omada provides are good enough. They should also improve the documentation. It is difficult to learn how to use the solution by yourself"
"When you do a recalculation of an identity, it's hard to understand what was incorrect before you started the recalculation, and which values are actually updated... all you see are all the new fields that are provisioned, instead of seeing only the fields that are changed."
"The current reporting tools in Omada are limited, but we expect significant improvements in the new version."
"When the re-certification process is launched that makes Omada very slow. There are performance issues in the current version."
"Omada could communicate better with us about the product roadmap. We haven't gotten any updates about it. The user interface is often a bit difficult to understand. It isn't optimized for small screens, so it doesn't display all of the information clearly, so users need to scroll a lot."
"The security permission inside Omada needs improvement. It's tricky to set up."
"When making a process, you should be able to use some coding to do some advanced calculations. The calculations you can currently do are too basic. I would also like some additional script features."
"There is room for improvement in Omada's integration capabilities, particularly in streamlining complex integrations and enhancing programming logic for better rule management."
"It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement."
"It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers."
"In an upcoming release, the solution could improve by limiting the need to do customizations."
"We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work."
"They should improve the solution by include reporting."
"Automatic Deployment needs improvement. it could be made easier."
"I think the upgrade process is sometimes a little complicated and there are failures that occur."
"I find that it's quite expensive for just an open-source system. Support is quite expensive."
"The integrations must be made easier."
"If it could be operated in such a way that anybody could use it, with just the user interface, and there's no need for programming, then that would be a great improvement."
"We have another system that is using the SAML system, and we also integrate with Active Directory only. If NetIQ Identity Manager can integrate directly, we would not need to use the Active Directory directory."
"Areas for improvement are further enhancing the access granting process to reduce time and improve accuracy."
"NetIQ Identity Manager could improve by updating the user portal, it is out of date."
"The solution architecture is somewhat complex. For some components, the necessary resilience is not inherent."
"The interface is old and outdated, and the design software seems archaic."
"There's no huge thing missing, because it's already comprehensive. Now and then, however, there might be a minor issue."
ForgeRock is ranked 6th in Identity Management (IM) with 27 reviews while NetIQ Identity Manager is ranked 15th in Identity Management (IM) with 17 reviews. ForgeRock is rated 8.0, while NetIQ Identity Manager is rated 7.8. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of NetIQ Identity Manager writes "If it works, Designer is a charm, but it can be a pain to keep updated". ForgeRock is most compared with SailPoint Identity Security Cloud, Ping Identity Platform, Microsoft Entra ID and Auth0, whereas NetIQ Identity Manager is most compared with SailPoint Identity Security Cloud, Microsoft Identity Manager, CyberArk Privileged Access Manager, Microsoft Entra ID and RSA SecurID. See our ForgeRock vs. NetIQ Identity Manager report.
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