We performed a comparison between Freshservice and Microsoft Project based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Depending on the size of your organization, is pretty standard and useful."
"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"We found the initial setup to be very simple."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"The solution’s timely automated triggers increase our IT team’s productivity."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"It is a stable solution. My company hasn't faced any problems with the solution."
"It is easy to check project costs in the solution."
"Technical support has been very helpful."
"Microsoft offers good support."
"The solution is very useful for project planning."
"The most valuable features of Microsoft Project are the availability of being online and within Teams. My entire team can use it and see it, versus the full Microsoft Projects, such as Project Professional, you need to have a license."
"It is easy to use and pretty intuitive. User interfaces have stayed the same for the most part for the last 20 years. So, there is a familiarity."
"We use Microsoft Project for its timeline and task management capabilities. The primary advantage is the easy application of tasks in sequence, confirming dependencies, and establishing relationships between tasks. It simplifies handling conditions, significant dates, and dependencies between various tasks."
"It is a complete and all-rounded enterprise product. From a portfolio management perspective and an individual project management perspective, it is a corporate-wide project management product. It can be used for resource planning, financial planning, task planning, etc."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."
"Not integrated with Google."
"The analytics could be better."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."
"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."
"It's hard to interact directly with the users themselves."
"I would like to see an entire baseline, like in JIRA."
"The licensing cost is expensive and has room for improvement."
"Planview FLEX licensing gives us a central repository where all the projects are stored so you can check the finances, resources, etc. It's quite useful to have everything connected. We don't have that for Microsoft Project. It's disconnected. The reporting capabilities could also be better, especially with finance and resources. Everybody complains about reports. That's why we need another tool."
"When a project plan becomes huge, it is painful to arrange and structure the project in Microsoft Project. Currently, you require a separate product for managing agile projects, and people are using Jira and Rally to manage stories in agile. Primarily, on the software development side, people are kind of moving away from Microsoft Project."
"The Gantt set needs to be improved. The grid lines needs to be more interactive."
"There have been some drawbacks with customization. Some users want it to be an automation tool."
"Its user interface could be a little bit more intuitive. Not everybody has the luxury of going to training and understanding which button does what and the functionality. The user interface should be improved to make it a little bit more intuitive. It is not user-friendly. I've dealt with it for a number of years, so it is not hard for me to figure it out, but you would need a quick reference guide or something to say, "Here are the basics. This is how you do X.""
"There needs to be better integration with other Microsoft products such as SharePoint, and the like."
Freshservice is ranked 10th in Project Management Software with 29 reviews while Microsoft Project is ranked 2nd in Project Management Software with 77 reviews. Freshservice is rated 8.0, while Microsoft Project is rated 8.0. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Microsoft Project writes "A stable solution that very accurately runs projects". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, ManageEngine ServiceDesk Plus and monday.com, whereas Microsoft Project is most compared with Asana, Jira, Microsoft Project Server, Smartsheet and ClickUp. See our Freshservice vs. Microsoft Project report.
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