We performed a comparison between HubSpot Sales Hub and Microsoft Dynamics CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of the solution is the tracking of customer interaction and client introduction."
"The product helps us to identify coincidences and work to build a model that will allow us to identify opportunities."
"The solution makes it easy for you to log in and manage your pipeline. So pipeline management is very easy and simple."
"HubSpot Sales Hub is useful for managing workflows."
"I found the interface to be modern and intuitive. It offers excellent documentation and guidance for effectively managing sales pipelines."
"HubSpot Sales Hub is a good integration tool. It helps us with other platforms. We can integrate data quite easily."
"It provides efficient business forecasts."
"HubSpot Sales Hub had a noticeable impact on the sales cycle length for our customers. Before focusing on the sales process, we implemented various versions, including support and payment management modules. The automation and improvements facilitated by HubSpot Sales Hub were evident, making it a valuable tool for driving positive transformations in our sales processes."
"The stability is excellent."
"It is good for sales and service maintenance. It has various integration tools."
"The initial setup is very easy."
"Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business."
"The product is user-friendly."
"The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use."
"The way it effectively works with the array of other Microsoft tools, such as Azure, is valuable. It works very well with the use of data linking and things like that. Overall, it is a great overall tool to have an effective understanding of the transactional background of each of our customers."
"Microsoft Dynamics CRM brings the most value in terms of its ease of implementation."
"There have been many instances where we later identified certain customers that should have been on our target list yet were not."
"In my experience, the reporting area of the solution is somewhere the solution lacks a bit."
"The solution should have more integration options."
"When it comes to the UI part of the product, it looks very novice and definitely not something meant for an enterprise-grade level business."
"There are a lot of areas in HubSpot Sales Hub that can improve. It is lacking some direct automation. There are a lot of challenges that we have during the integration. To solve this problem, we are using other third-party tools. They could improve on direct automation."
"There have been some challenges related to workflow customization and terminology."
"There is always room for improvement; I expect more integrations with different tools. I also appreciate the mobile app's user-friendliness. However, I think there could be improvements in database cleaning and customization options for information presentation on the screen. Overall, as a final user, I am very happy with HubSpot Sales Hub."
"There is room for improvement in the dashboard. If we can actually connect it to maybe a Power BI or some dynamic reporting tool where we can actually slice and dice, that would be really great."
"The options for customizing Microsoft Dynamics CRM are very limited or highly complex."
"Overall, the solution could be made to be more user friendly."
"Dynamic's management could be improved. The tech management should have better technical capabilities."
"Dynamics could perform a little better, and it would be nice to save the filters I use frequently, so I don't need to do the same thing every day."
"Microsoft Dynamics CRM could improve by being more user-friendly."
"When it comes to any necessary changes or updates, we have issues. It is not very agnostic in terms of working with other platforms. A lot of data transformation had to be done internally in order to send it to various systems."
"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need."
"There are more people using Salesforce. Therefore, there are more partners, and applications for it, and is easier to use."
HubSpot Sales Hub is ranked 15th in CRM with 15 reviews while Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews. HubSpot Sales Hub is rated 8.0, while Microsoft Dynamics CRM is rated 7.8. The top reviewer of HubSpot Sales Hub writes "Offers better lead and opportunity management, improved forecasting, increased visibility, and time-saving benefits". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". HubSpot Sales Hub is most compared with Affinity, whereas Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com. See our HubSpot Sales Hub vs. Microsoft Dynamics CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
