We performed a comparison between IBM Security QRadar and Netsurion based on real PeerSpot user reviews.
Find out in this report how the two Security Information and Event Management (SIEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The ability to integrate and observe a more cohesive narrative across the products is crucial."
"It has great stability."
"The summarization of emails is a valuable feature."
"The most valuable aspect is undoubtedly the exploration capability"
"We can use Defender to block and monitor for security purposes without needing multiple other products to do different tasks."
"It gives a lot of flexibility in terms of configuration and customization as per the business requirements."
"Microsoft Defender XDR provides strong identity protection with comprehensive insights into risky user behavior and potential indicators of compromise."
"The most valuable feature is probably the aggregation and correlation of the different telemetry points with Defender for Identity, Defender for Endpoint, and Defender for Cloud Apps. All of these various things are part of that portal. We've wanted that single pane of glass for years."
"Providing real-time visibility for threat detection and prioritization - QRadar SIEM provides contextual and actionable surveillance across the entire IT infrastructure."
"IBM Security QRadar has significantly improved our incident response procedures."
"Improves visibility and has a great new dashboard."
"It is a bit easier to use than other products, such as Splunk or ELK Elasticsearch."
"It helps us discover any threats with their alerts and tracking."
"What I like about IBM QRadar User Behavior Analytics is that it uses machine learning algorithms to generate risk scoring for the user activity. I also like that it syncs with our Active Directory users, so it really has full coverage for all users in our environment."
"The tool is already automated in many ways, but there are some additional functions which should be automated, like sending an email, mobile notification, and integration of XFS."
"Log correlation is very useful for processing alerts. It serves to follow up alerts in real-time, building an entire workflow."
"What I like most about Netsurion is the level of visibility and reporting."
"I like the UI, overall. I like the main page and there are aspects of the search page that I like. When you bring it up on the left-hand side of the page, as you look at the events, the ability to simply hit and click the plus/minus to pull events in and out of the overall view is well done and is very effective from a threat-hunting and an analysis perspective. I like the detail it shows."
"The most valuable feature is that we get the events: the alerts about disk space and the security reports that we get once a day, including user lockouts and the like."
"The SIEMs and managed service are its most valuable features. We get a weekly report from them which provides a culmination of them combing through millions of events which are triggered across our network every day and minute. Their information security experts basically boil that down to a report which I get emailed once a week. It identifies potential threats and the remediation that I should take to be able to quell those threats."
"When I looked last week, we probably averaged about 20 million log entries a day. So, we certainly can't individually manage that. Just looking at the reports, then trying to go back and find anything that was questionable, was a challenge. Therefore, the managed service has been invaluable to us in terms of being able to narrow the scope of what really needs to be looked at and bringing those things to our attention to be dealt with."
"They have a number of integrations with different products. Google Workspace is one of them, and Microsoft Azure is another one. They integrate with a number of other things, such as Duo for multi-factor authentication. They can pull the logs from Duo to see if users are coming from bad repeatable IPs or if there are malicious known IPs that may be popping up in the logs. They are able to see that, and they can identify that. Some of the other integrations they do are from inside your network. For firewalls, they can integrate with SonicWall, Cisco, Fortinet, etc. They have a pretty wide variety of things to integrate with and be able to pull the logins from those devices."
"I like EventTracker's dashboard. I see it every time I log in because it's the first thing you get to. We have our own widgets that we use. For the sake of transparency, there are a few widgets that we look at there and then we move out from there... Among the particularly helpful widgets, the not-reporting widget is a big one. The number-of-logs-processed is also a good one."
"The most important feature is keeping track of when accounts are created and deleted, when permission groups are changed, and memberships are changed in groups; and overall, how many errors are occurring on the various systems that we're monitoring."
"There is no common area where we can manage all the policies for the EDR, third-party solutions, devices, servers, Windows, Mac, etc., but it's on the road map, and we ware waiting for that feature."
"The console is missing some features that would be helpful for a managed services provider, like device and user management."
"The onboarding and offboarding need improvement. I work with other vendors as well, and they have an option to add a device or remove a device from the portal, whereas with Microsoft 365 Defender, we need to do that manually. However, once you do that, everything can be controlled through the portal, but getting the device onboarded and offboarded is currently manual. If we have an option to simply remove a device from the portal or get a device added from the portal, it would be more convenient. The rest of the features are similar. This is the only area where I found it different from others. I would also like to be able to simply filter with a few of the queries that are already there."
"Offboarding latency should be reduced. Even after a device has been successfully offboarded using a particular offboarding script, it still shows up as onboarded."
"Correctly updated records are the most significant area for improvement. There have been times when we were notified of a required fix; we would carry out the fix and confirm it but still get the same notification a week later. This seems to be a delay in records being updated and leads to false reporting, which is something that needs to be fixed."
"Intrusion detection and prevention would be great to have with 365 Defender."
"The support from Microsoft could improve. There are times I have to wait for a response from a qualified specialist."
"My client would like the solution to be more customizable without using code. You can only build on the default console, but we're not allowed to change it."
"I need a solution which will send alerts in the event of any behavior."
"SOAR is what is expected the most from QRadar. They have something called SOAR Resilient, and it would be great if that gets induced in SIEM. IBM QRadar (as well as McAfee ESM) should have analytics platform integration. Currently, SIEMs don't have full-fledged integration with analytics where we are able to dump our data in SIEM, and the same data can be called from different analytics applications. We should be able to bring this data to a platform like Hadoop for big data and run the analytics there. Currently, people are seeing the past data and taking some actions in the present, but when it comes to analytics, there should be futuristic data where you can predict something out of your present and past data. Apart from that, I would like to see a full-fledged ITSM tool in QRadar. It sometimes has some technical issues that need to be checked. It requires a dedicated QRadar engineer to completely manage it. It has different module sets, such as event collector and event processor, and some technical glitches come in between. It takes the log but doesn't exactly process it in the way we want."
"Integration could be better. They should make it easy to integrate with other solutions."
"It doesn't have a SOAR system by default. You need to purchase it additionally, which is the main problem with QRadar."
"The solution can be improved by lowering the cost and bettering their technical support."
"The quoting and the dashboard session could be improved. It should be more user-friendly."
"There are areas in IBM Security QRadar that could benefit from improvement. Its ability to customize knowledge for specific purposes could be enhanced. Also, it lacks clarity in presenting details. It is also difficult to see the reports."
"QRadar log integration of various applications can be a tough job at times. There may be occasions when you will not find any QRadar guide on adding logs of a particular application. Even if you come across one, adding a log process is not an easy one."
"They have their programs and tools that you have to put into your own environment. We basically ingest all the log data and then push it out to them. I wish it was a little bit different than that where we just push directly towards them. I do not know if that is a function that they thought would be better in terms of security, but I wish that instead of doing that, it should go from the device to them and not from the device to another system and then out to them. There seem to be some drawbacks to doing that."
"The biggest problem is that we have too many domain controllers. So, we have to keep all the clients and main system updated with the latest versions along with making sure all the firewalls are open."
"The weekly reporting could use some improvement. For example, when we handed them our landscape document, it took longer than I would have liked for those details to become noticeable within the reports."
"The agents on the endpoints seem to fail quite a bit, requiring manual involvement from the local administrators. I would like to see their product be much more ad hoc and update automatically."
"Where there is an opportunity for improvement is in the interface used for performing the searches. You have to understand Elasticsearch search too well for the security team to be able to take really full advantage of that part of the product. It's not as intuitive as I would like it to be for new staff coming in. The general query capability is a little bit challenging."
"I would also like to have a dashboard that I can access anytime to review the real-time data from their website."
"The threat detection and response is passive. We have asked if there were options for taking action, and we have not gotten any feedback on that, which would be useful to know. Depending on the situation and threat, some actions may not be possible, but we haven't gotten any feedback on what options could be directed and actionable with the understanding that it may have an extra cost. It would be nice to know or find out if it is actually possible to take actions by a SIEM service or a SIEM agent."
"It would be great if they had a client for phones by which they could push a notification to us, as opposed to via email."
IBM Security QRadar is ranked 4th in Security Information and Event Management (SIEM) with 198 reviews while Netsurion is ranked 16th in Security Information and Event Management (SIEM) with 24 reviews. IBM Security QRadar is rated 8.0, while Netsurion is rated 8.4. The top reviewer of IBM Security QRadar writes "A highly stable and scalable solution that provides good technical support". On the other hand, the top reviewer of Netsurion writes "The SOC center monitors, hunts, and notifies us of threats around the clock". IBM Security QRadar is most compared with Microsoft Sentinel, Splunk Enterprise Security, Wazuh, LogRhythm SIEM and Elastic Security, whereas Netsurion is most compared with Arctic Wolf Managed Detection and Response and CyberHat CYREBRO. See our IBM Security QRadar vs. Netsurion report.
See our list of best Security Information and Event Management (SIEM) vendors, best Managed Detection and Response (MDR) vendors, and best Extended Detection and Response (XDR) vendors.
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