We performed a comparison between ITRS Geneos and SolarWinds NPM based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment."
"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."
"The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems."
"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."
"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."
"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."
"The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise."
"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."
"SolarWinds dashboard is very fast. Also, their interface is very good, it looks very user-friendly. The product allows me to see a summary of the network being monitored at a glance."
"I like that SolarWinds NPM is a strong tool for monitoring network devices, switches, and routers. It's also a user-friendly tool. My team also likes how scalable it is."
"The most valuable feature of this solution is the monitoring capabilities."
"I like the tracking feature to track devices and see where they are connected. This is very practical."
"It covers everything from end to end, from the standpoint of endpoint machines and the routers and switches. The switch port also comes there."
"The interface is user-friendly, making it easy to use."
"The SolarWinds NPM framework, upon which most of their flagship products are built, empowers a wide variety of admins and users to quickly find value in their installed products."
"The solution is extremely stable. We haven't had any issues in that regard. We haven't had issues with bugs, glitches, or crashes."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."
"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."
"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."
"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."
"There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for."
"The ITA, the post-incident analytics, could be improved."
"I would like better access to the data that is being collected."
"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."
"Robustness of network element mapping tool could be better"
"They need to work on their automation and automatically discover devices. They are not very good at automatically discovering devices."
"If they did some type of synthetic monitoring, it would have been better."
"The solution's network discovery and node addition processes need more work."
"It has covered everything, so no improvement is required at their end. The only thing is the price."
"My team has had a lot of issues with support."
"We are looking to change away from this solution because of the documentation and the solution doesn't have enough integration in our country. The documentation is too weak."
"SolarWinds NPM could improve by adding the deepest inspection, performance networking, and IP address discovery."
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ITRS Geneos is ranked 17th in Network Monitoring Software with 57 reviews while SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews. ITRS Geneos is rated 8.2, while SolarWinds NPM is rated 8.2. The top reviewer of ITRS Geneos writes "The flexible dashboard sets it apart from competing tools, but it's costly and lacks scalability". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". ITRS Geneos is most compared with Dynatrace, AppDynamics, Grafana, Prometheus and Datadog, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity. See our ITRS Geneos vs. SolarWinds NPM report.
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