We performed a comparison between JIRA Service Management and Kaseya Vorex based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The stability of JIRA Service Management is good."
"The most valuable feature of the solution is its SLA, which everybody wants when it comes to a service-based offering."
"I think one of the most valuable things is that it's all integrated."
"The visibility features are great."
"Customizations are most valuable. The customization of workflows is the main power of the Atlassian tools in general."
"There are two things that I value very much about this product. One is the service levels management – the SLA agreement management part of it – and knowledge management."
"Easy to use and user-friendly."
"It makes the IT department more transparent and helps the employees."
"The platform's most valuable feature is the ability to produce daily summary reports."
"The product does not have the capability to sort queued tickets by product. This would be useful in making workflows more efficient."
"The search function could be improved. We have to search a certain way. There is no generic search; it is more object-oriented search."
"What needs to be added in Jira Service Management is the user screen. You'll find it very weird if this is your first time using the solution. The user-friendliness of its interface needs improvement."
"JIRA protects the end-user, but for the configuration, more rules could be added to improve the workflow."
"This solution lacks features for project management."
"The solution should be more formalized. It could be more user-friendly."
"I'd like to update the dashboard so that more features are available."
"As a consultant, I have used the support. Some of the support I have received has been good and other times it could improve."
"Kaseya Vorex's customization features could be better."
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while Kaseya Vorex is ranked 29th in Help Desk Software with 1 review. JIRA Service Management is rated 8.2, while Kaseya Vorex is rated 6.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of Kaseya Vorex writes "Generates comprehensive system status updates for trend analysis, but the customization features need enhancement". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud, whereas Kaseya Vorex is most compared with .
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