We performed a comparison between JIRA Service Management and LiveAgent based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Compared to other solutions, Jira Service Management is really reasonable regarding price and speed."
"Easily integrates with other tools."
"The initial setup is easy and straightforward."
"Developing processes is easy and user-friendly."
"It has improved our work in a number of ways. First, it has made everything much faster. Before Jira Service Management, it could take weeks to resolve a ticket."
"The customization is the most valuable aspect of the solution. I can customize full workflows. It's very flexible. We can use mail if we want to open requests as well."
"Jira Service Management has a workflow feature you can configure for your specific requirements. It also lets you efficiently manage service requests with team members."
"JIRA helps integrate Kanban Board features and for this reason what it does it does well."
"The most valuable feature was how the solution helped us to prioritize tasks."
"Provides service level optimization."
"Generally requires the purchase of additional plugins."
"JIRA protects the end-user, but for the configuration, more rules could be added to improve the workflow."
"Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS."
"It has change management and incident management, but CMDB is not there. It's also not as user-friendly as ServiceNow."
"If we can have an easier way to deploy this solution without the help of a consultant and a more reliable way of deploying procedures, it would be quite helpful."
"When you raise a ticket with Jira, there's no ability to see your other JIRA tickets."
"I would like to see improvement in the ability to filter completed tasks."
"Jira Service Management should be more user-friendly."
"There are other products that are more popular."
"Connection to other softwares could be improved."
Earn 20 points
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while LiveAgent is ranked 33rd in Help Desk Software. JIRA Service Management is rated 8.2, while LiveAgent is rated 8.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of LiveAgent writes "Service level optimization is key as is the integrated email and chat functions". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud, whereas LiveAgent is most compared with . See our JIRA Service Management vs. LiveAgent report.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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