We performed a comparison between JIRA Service Management and TeamSupport based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Jira gets the basics right in terms of the product backlog and a scrum board teams can use to manage sprint backlogs."
"Useful for tracking issues with development."
"The automation feature in JIRA Service Management is beneficial, and that's yet to be available in ServiceNow. ServiceNow doesn't have the flexibility to automate processes."
"Reporting and easy export to Excel spreadsheets."
"It scales well."
"We can track, monitor, and get all the details we need from the end-user's point of view for any service request."
"The most valuable features are the flexibility of defining your own workflows and automation around the workflows, and the integration with the gate or any repository."
"The customer portal allows users to register tickets themselves."
"The two most valuable features are the portal and reporting."
"I think the performance can be better."
"Usability needs improvement. To configure it, you need to be well versed in Jira administration. It's not very intuitive."
"The initial setup of JIRA Service Management can be complex for new users. There is a lot of configuration."
"It is pretty complex to move between the test environment and the production environment. There is potential for improvement."
"Currently lacks an asset management module that can affect deployment."
"The customizations in Jira could be improved by being simplified. They are currently very complex."
"The queries are weak and lack advanced functionality. You can do rudimentary queries, but you can't aggregate. You can't filter for a lot of things that would be useful, so you need to use plugins to write writing advanced queries. I run into problems when working with different organizations because they always have restrictions on what kind of plugins they allow."
"Lacks an interface where the customer can report issues."
"It needs better integration with other tools like Jira."
Earn 20 points
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while TeamSupport is ranked 42nd in Help Desk Software. JIRA Service Management is rated 8.2, while TeamSupport is rated 7.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud, whereas TeamSupport is most compared with . See our JIRA Service Management vs. TeamSupport report.
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