We performed a comparison between Jira and Smartsheet based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We have around 2000 plus users, so scale wise, there are no issues. We can easily scale up with multiple users."
"The dashboards are useful."
"The most valuable feature of this solution is the source linking on the commit level to git."
"I like it for team collaboration and task management. I also like its analytics and dashboards."
"The way it interfaces with Bitbucket and other things like that is valuable. Reporting and being able to link various issues or stories together are also valuable. We call them stories, and they're general reports."
"Provides good output and is user-friendly."
"Jira is a pretty capable product, and a lot of features are valuable. We value being able to set up separate projects and configure teams in them, set up sprints, and manage our sprints with its history tracking. These are all very useful features. It has been a very popular product for our work."
"The dashboard and reports tracking and the setup updates quickly, I am very impressed with those features. Additionally, it is user-friendly."
"What I found most valuable in Smartsheet is its project customization feature. It's a great solution because you can add in your own WBS. You can see it in Jira style, Kanban, and you can even do Agile and Waterfall. Another feature that's valuable in the solution is when you have those connections, you have that API, you have a sandbox, and you can make a solution, it's a tremendous product because you can pull data."
"It operates as an enhanced and versatile version of Excel, offering a wide range of capabilities that allow you to accomplish various tasks and operations."
"We like Smartsheet's workflows, automation, and low-code capabilities. I don't know of any other project management tool with low-code functionality designed for project managers."
"The dashboard and the layouts are quite good."
"The solution has subtasks and a rollup."
"Enables coordination and sharing of information that is relatively inexpensive."
"It is a stable and scalable solution."
"The dashboard feature is the most valuable aspect of the solution."
"Something I would like to see improved is the traceability feature. When you have a user story, if you can see all the test cases, it would be an improvement if you could see any design documents or any change management."
"In terms of the general Jira software, one element that is missing is budget management. Perhaps such functionality exists in add-ons, however."
"One thing that I don't like about Jira is that when you do an export, it only allows a thousand issues. So the export feature needs to be better."
"Scripts should be more readily available for implementing projects."
"I have noticed a problem with Jira in the Philippines. In the Philippines, there are only a few companies that offer local support, which is alarming."
"Some small issues with stability."
"For our company, we're thinking about not only project management solutions but also collaboration solutions, and maybe if Jira had a chart or quick commenting option, it would be great."
"I'd like to see better notetaking capabilities so every user can get notes when someone provides comments on a Jira ticket. So if they don't want to provide the comments on the Jira ticket, they can get the personal notes in a Jira tool for every profile."
"They provide a limited number of sheets which is not enough."
"You were forced to create a new tab rather than add another sheet."
"An area for improvement in Smartsheet is that if you're in the government or you're a regulated customer, you're not allowed to use APIs due to internal restrictions, so there are specific things that you cannot connect to it. Another area for improvement in the solution is that because there's a capacity of how many records you can have, and there's a capacity of how many functions you can apply, Smartsheet has set up their system where they can force people into purchasing a $20,000 additional module that is called Control Center, that will create documents for them on the fly, so they don't use so many functions and automation. Smartsheet also needs to improve on training, because the training that is out there is very little. The solution requires a steeper learning curve. You have to do your own training and you have to work on your own solution."
"The solution should include integrations with other platforms or software."
"Areas for improvement in Smartsheet include better integration capabilities with other technologies through APIs and addressing limitations in reporting functionalities."
"It would be beneficial to enhance user-friendliness and make it less complex while maintaining its overall excellence as a product."
"I'd like to see them add more features to their automation."
"If there was some way to store more complex files in the system, or if there was a back-end structure where you could store files, that would be ideal."
Jira is ranked 5th in Project Management Software with 266 reviews while Smartsheet is ranked 4th in Project Management Software with 34 reviews. Jira is rated 8.2, while Smartsheet is rated 8.2. The top reviewer of Jira writes "A great centralized tool that has a good agile framework and is useful for day-to-day planning, task management, and work log efficacy". On the other hand, the top reviewer of Smartsheet writes "Has customization, data pulling, and cross-functional global communication features; it's a secure solution". Jira is most compared with Microsoft Azure DevOps, IBM Rational DOORS, OpenText ALM Octane, Rally Software and Polarion ALM, whereas Smartsheet is most compared with Microsoft Project, ServiceNow Strategic Portfolio Management, Spreadsheet.com, Adobe Workfront and Teamwork . See our Jira vs. Smartsheet report.
See our list of best Project Management Software vendors and best Project Portfolio Management vendors.
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