We performed a comparison between Jitterbit Vinyl and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It gives us an accurate idea of where we stand as a business, on many different levels. It also gives our sales department more of an idea of how they are doing for the month, every month. And it gives us more capabilities within our systems, to pull information out."
"It allows us higher visibility into our data, which allows us to data-check faster, and validate data that we had not been able to validate, prior."
"It's customizable to whatever you see might use it for... It's very user-friendly, and the front-end is exactly what we need to see, very simple. It can get more complicated too, if those are the needs."
"It is very scalable from its licensing to design. We have not had any performance issues when scaling."
"It's like breaking apart coding and development into an ultra-configuration tool... It really is flexible."
"There are a lot of low-code development tools out there, but VINYL has the ability to connect to just about any data source out there, if an API exists for it and can be leveraged. We have even partnered with them at times to work with third-party vendors to develop APIs on our own, if there wasn't an API that exists for it."
"Valuable features include the ability to connect to disparate data sources, the workflow engine, and the speed and agility in building apps."
"The ZPM system enables us to organize projects and monitor their progress. The ease of logging into the VINYL app to test new features makes testing smoother, and we feel more involved in the creation of the app and its functions at every step of the way."
"In ServiceNow, the best features are the reports. We have more options there."
"The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients."
"The solution provides a single platform for multiple systems and software to operate from. We have found the solution to be stable The initial setup and deployment of the solution was very easy. The technical support team are very helpful, we contact them whenever we are unable to fix an issue."
"The initial setup is very straightforward."
"Learning materials, such as online courses, are readily available."
"ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."
"Assignment Group history is really important to me."
"Scalability-wise, it is a very good solution."
"One of the troubles we have sometimes is the amount of data we're processing within the applications. That can really add a lot of "laggy-ness." That's an ongoing struggle we're going to have while we use it. It doesn't happen for all our applications, only some of them that are heavy on the reporting."
"I would like them to build out more tools for communication, particularly the ability to do a multinode panel via email."
"I'd like to see the next release of VINYL have more user interface solutions to it, so that it could be a more user-friendly product on the front end for the customers that are utilizing the tool. We didn't have a solution to help automate all of our reporting in the past which identified the need to make sure that we could tap into our data sources and automate all of our reporting, which is exactly why we needed the tool."
"I would love to have the home screen a little more customizable because, as we're building more and more reports, it would be nice to have more options in how they're organized on the screen."
"I don't have a lot of negative things to say about the platform. One of the things we joke about, because it is very minor in detail, is that as with any platform, when you're hosting a live webinar on a GoToMeeting or a Zoom, everything slows down a little bit. So when you're doing a live demo internally with folks, the platform can go a step slower. That's not necessarily just a Zudy thing."
"When designing the user interface, there are many built-in features; however, Vinyl could use some more extensive design elements that are used in marketing, such as Canva or Web design tools. These would allow for more extensive design elements to be added more easily."
"Upload time of documents that needed to be uploaded was a request that we were having an issue with. That issue got resolved in [near] real time, within probably 30 minutes."
"The documentation isn't everything it could be, and the user forum is not always the most helpful."
"ServiceNow Now Platform's technical support needs to improve."
"We would like to see AI used to automate some of the functionality in this solution."
"The Robotic Process Automation features are not mature enough. ServiceNow could work toward that because we can leverage RP only from this platform."
"The solution doesn't allow users to create custom tables, which would be a big improvement."
"The reporting capabilities need to be improved, otherwise we need to pay for performance analytics."
"I feel that the solution's user interface is an area with certain shortcomings, where improvements are required."
"The solution is very expensive."
"The UI is very bad and needs to be updated."
Jitterbit Vinyl is ranked 20th in Rapid Application Development Software with 31 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. Jitterbit Vinyl is rated 8.8, while ServiceNow Now Platform is rated 8.6. The top reviewer of Jitterbit Vinyl writes "Can connect to any data source so we don't need to replicate data into a data warehouse to do reporting analytics". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Jitterbit Vinyl is most compared with Microsoft Power Apps, OutSystems and QuickBase, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Mendix. See our Jitterbit Vinyl vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors, best Low-Code Development Platforms vendors, and best No-Code Development Platforms vendors.
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