We performed a comparison between Microsoft Dynamics CRM and NetSuite CRM+ based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The initial setup is pretty straightforward."
"When you have a vanilla, straightforward version, it is easy to use."
"Dynamics is easy to use. There are several fields I can filter."
"Microsoft Dynamics CRM is a comprehensive solution and is well-integrated into other Microsoft solutions, including ERP solutions. Additionally, it is feature-rich."
"It's a good solution for enterprise-level companies."
"Technical support is completely good."
"I like the fact that I can keep track of everything I do in relation to my own job."
"It integrates well with other Microsoft products."
"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."
"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."
"NetSuite CRM+ helps us provide customer support and track schedules for field service."
"The feature that has been most effective in improving sales performance is its alignment with the ordering team."
"When it comes to any necessary changes or updates, we have issues. It is not very agnostic in terms of working with other platforms. A lot of data transformation had to be done internally in order to send it to various systems."
"Microsoft Dynamics CRM would be far superior if it had an analytical dashboard and AI-based systems."
"We would like to see the tech support for this product improved, at present we are frequently waiting for a couple of days before we receive any response."
"The price of Microsoft Dynamics CRM could improve."
"The solution could have better dashboards and the Microsoft operating system could be more intuitive."
"The product is very old."
"The solution could improve by having better integration documentation."
"Microsoft Dynamics CRM could improve the built-in reports. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. They should offer the reports without having to purchase a separate subscription for Microsoft BI. However, the reports in Microsoft BI are fantastic."
"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."
"The product needs to improve the warehouse management feature."
"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."
"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while NetSuite CRM+ is ranked 38th in CRM with 4 reviews. Microsoft Dynamics CRM is rated 7.8, while NetSuite CRM+ is rated 7.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of NetSuite CRM+ writes "Streamlines collaboration across teams and has a straightforward setup process ". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas NetSuite CRM+ is most compared with Siebel CRM and Oracle CX Sales. See our Microsoft Dynamics CRM vs. NetSuite CRM+ report.
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