We performed a comparison between Microsoft Dynamics CRM and Odoo based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It integrates well with other Microsoft products."
"I like the fact that I can keep track of everything I do in relation to my own job."
"The initial setup is very easy."
"The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."
"Microsoft Dynamics CRM has plenty of valuable features."
"The solution is stable."
"Multifeatured CRM software with good stability and scalability."
"The most valuable feature of Microsoft Dynamics CRM is its ease of use."
"The most valuable feature of Odoo is the fingerprint feature."
"The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email marketing, and more, which can greatly benefit businesses."
"It allows us to organize and improve portfolio management."
"It is a comprehensive tool containing a lot of applications integrated together by nature. It is easy to use and has a nice interface that is easy to learn and teach your employees."
"What I appreciate most about this solution is its ease of customization compared to other products. Odoo is straightforward and simpler to customize. Additionally, it offers stability by decentralizing the entire ERP with multiple products, making management and support more efficient. Moreover, the availability of talent in India is a key advantage, as the salaries for Odoo professionals are relatively lower than SAP or Oracle ERP professionals. This makes it easier for us to find suitable talent for projects seamlessly."
"It's convenient that we have an all-in-one holistic solution."
"The product is stable...The product is scalable."
"Odoo is widespread in a lot of different industries, and the most powerful feature of Odoo in the manufacturing industry is the forecast."
"Sometimes Microsoft's support can be difficult to contact, and it can take a while to get a response to a ticket."
"The price of Microsoft Dynamics CRM could improve."
"The integration capability with other systems could be improved, particularly the Lead Generation system."
"When it comes to any necessary changes or updates, we have issues. It is not very agnostic in terms of working with other platforms. A lot of data transformation had to be done internally in order to send it to various systems."
"The solution should improve the user experience in the process of creating and activating offers."
"Dynamic's management could be improved. The tech management should have better technical capabilities."
"The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments."
"I have contacted support. They are able to help but not in the right amount of time. I have had a horrible experience."
"The tool needs to improve its scalability."
"The reporting and the interface could definitely be better."
"Odoo has room for improvement in industry-specific features."
"Currently, the regional office is in Dubai, and I believe it would be beneficial to establish a regional office in Pakistan to enhance support and accessibility for users in our country."
"The customization and technical support are not great."
"It's too early to make a definitive statement about Odoo as we are currently in the implementation stages. Once the implementation is complete and the system is up and running, we'll be able to provide feedback on its effectiveness and suitability for our needs. The implementation is very straightforward, and the system is easy to operate, similar to working with a spreadsheet. If there's one thing that could significantly enhance the system, it would be incorporating more AI capabilities."
"Odoo's automation and workflow design tools could be better. It has some limitations compared to other ERP solutions like SAP. You should have the option to design workflows in order using BPM diagrams and tools that make it more versatile in terms of adapting to any workflow through low code."
"The authorization management needs to be improved."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Odoo is ranked 11th in CRM with 31 reviews. Microsoft Dynamics CRM is rated 7.8, while Odoo is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Odoo writes "A streamlined and customizable ERP solution with a user-friendly interface, modular flexibility, cost-effective licensing, and a comprehensive suite of integrated business applications". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Odoo is most compared with SAP S/4HANA, Microsoft Dynamics 365 Business Central, SAP ERP, Epicor ERP and Bigin by Zoho CRM. See our Microsoft Dynamics CRM vs. Odoo report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
