We performed a comparison between Microsoft Dynamics CRM and SugarCRM Platform based on real PeerSpot user reviews.
Find out in this report how the two CRM Customer Engagement Centers solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The initial setup is pretty straightforward."
"Microsoft Dynamics CRM has plenty of valuable features."
"Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities."
"The most valuable features of Microsoft Dynamics CRM are the accessibility of the service because we can access it either in the office or when we're out in the field."
"I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view."
"Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business."
"It's a good solution for enterprise-level companies."
"The initial setup is very easy."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"The most valuable aspect of this solution is its low cost."
"It works well with Jira. You can customize it to fit your needs."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"It could be less complicated for smaller organizations."
"I have contacted support. They are able to help but not in the right amount of time. I have had a horrible experience."
"The solution should improve the user experience in the process of creating and activating offers."
"The integration capability with other systems could be improved, particularly the Lead Generation system."
"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."
"The UI could definitely be improved."
"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need."
"This is a good tool, but if you don't have experience using a CRM solution, there are a lot of things you'll need to learn. This tool needs to be more user-friendly."
"I would like to see more integration on a mobile platform in the next release."
"It lacks customization, and this is the main reason that we are switching to a different solution."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
"You cannot include all your entities under one instance at the moment."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while SugarCRM Platform is ranked 8th in CRM Customer Engagement Centers with 11 reviews. Microsoft Dynamics CRM is rated 7.8, while SugarCRM Platform is rated 7.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas SugarCRM Platform is most compared with Salesforce Sales Cloud. See our Microsoft Dynamics CRM vs. SugarCRM Platform report.
See our list of best CRM Customer Engagement Centers vendors, best CRM vendors, and best Sales Force Automation vendors.
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