ON24 Platform vs Zoom comparison

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ON24 Logo
309 views|142 comparisons
100% willing to recommend
Zoom Video Communications Logo
Read 201 Zoom reviews
8,262 views|1,864 comparisons
95% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between ON24 Platform and Zoom based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ON24 Platform vs. Zoom Report (Updated: May 2024).
772,649 professionals have used our research since 2012.
Q&A Highlights
Question: Which product offers a better customer experience: Zoom or ON24 Platform?
Answer: Here is a comparison between Zoom and ON24 based on Customer Experience, Customer Engagement, and other factors: Zoom Customer Experience Easy to use, with a user-friendly interface and a wide range of features Customer Engagement Enables high levels of engagement through features such as live chat, polls, and Q&A Pricing More affordable than ON24 Support Offers 24/7 support ON24 Customer Experience More complex to use, with a steeper learning curve Customer Engagement Also enables high levels of engagement but with a broader range of features, such as breakout rooms, surveys, and gamification Pricing More expensive than Zoom Support Offers 24/7 support, but with a longer wait time than Zoom Zoom may be a good option if you are looking for an easy-to-use solution with good customer engagement features. If you are looking for a solution with more advanced features and support, ON24 may be a better option. It may be best to try both solutions before deciding to help get a better feel for which solution is right for you and your team.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Friendly user interface and simple navigation.""The solution works well with third-party integrations."

More ON24 Platform Pros →

"The initial setup is easy.""The Mozilla extension is useful to schedule meetings.""The tool has made remote work possible for us. It's not just about the technology but also about staying connected with colleagues. ..........I can share documents directly in the chat during meetings, which is helpful, especially when collaborating with my project team. Before, I had to download the chat manually, but now I can see all the chat directly in the Zoom application. Plus, I can automatically save the meeting chat to my computer.""I've been using Zoom since the pandemic started. It's actually been a life saving product under the circumstances that were thrust on everybody.""It has efficient security features as well.""The installation process is very simple.""There is no installation, you can give someone a link to the chat and they can access the chat through the link.""The solution is stable and reliable."

More Zoom Pros →

Cons
"The solution needs a more modern interface.""Bandwidth optimization could be increased."

More ON24 Platform Cons →

"It would be useful, for my purposes, to be able to run a meeting like a webinar where the solution doesn't show all of the people on the actual call. It would be great if it had the flexibility to allow people to "hide" themselves from the meeting, or to give the person running the meeting the capability of choosing who could be seen, or not.""Having easier access to recorded meetings, being able to download them fast, and playing them back would be helpful.""The solution’s stability could be improved.""It takes time to acclimate end users to the product.""When anyone installs Zoom for organizational purposes, then it's fine because all the safety and protection is taken care of by the organization. However, when it's done on a personal basis the terms and conditions, you are not secure.""The cost should be cheaper.""I would say that Zoom should support more platforms. I think it has some limitations. It should be supported on all platforms.""The performance could be better."

More Zoom Cons →

Pricing and Cost Advice
  • "We paid $1,800 for five webinars, which is the standard fee. If you require support there is a $300 additional fee, extra attendees is an additional fee, integration is an additional fee, etc. All these extras could add on another $2,500 which was not in our budget."
  • More ON24 Platform Pricing and Cost Advice →

  • "Zoom is a very cheaply priced video conferencing solution, and using this product has saved our business a lot of expense."
  • "There is a 40-minute time limit when you use the basic version, which is free."
  • "In the basic version, there is a 40-minute time limit on group meetings."
  • "Zoom is available with an open license that can support meetings of up to 40 minutes."
  • "The cost of Zoom has led me to use WeChat, instead."
  • "I have been using the free version of Zoom."
  • "The price is $149 USD yearly."
  • "We have an account but we are also using the free version."
  • More Zoom Pricing and Cost Advice →

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    772,649 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The solution works well with third-party integrations.
    Top Answer:The pricing model is a la carte and depends on the size and scope of the event for which it is used. I rate licensing costs an eight out of ten.
    Top Answer:The solution needs a more modern interface. One of our biggest complaints is that we don't have the ability to dynamically push our interface to participants. Adobe Connect is an older technology, but… more »
    Top Answer:Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating… more »
    Top Answer:They use a licensing model based on a per-user basis for enterprise rather than per version or end device. For example, one user logging in from a handset can also log in from a phone, and it's still… more »
    Ranking
    16th
    out of 63 in Virtual Meetings
    Views
    309
    Comparisons
    142
    Reviews
    1
    Average Words per Review
    400
    Rating
    8.0
    1st
    out of 63 in Virtual Meetings
    Views
    8,262
    Comparisons
    1,864
    Reviews
    35
    Average Words per Review
    432
    Rating
    8.3
    Comparisons
    Webex logo
    Compared 20% of the time.
    Skype for Business logo
    Compared 17% of the time.
    TeamViewer logo
    Compared 11% of the time.
    Cisco TelePresence logo
    Compared 10% of the time.
    Zoho Meeting logo
    Compared 4% of the time.
    Learn More
    Overview

    Experiences Centered Around Your Audience

    The ON24 Platform gives you a single place to build, manage, analyze, measure and optimize all of your audiences’ experiences.

    Data-Driven
    Extract behavioral insights to qualify leads and accelerate deals.

    Scalable
    Centralize the development, sharing and reuse of your best content.

    Global
    Broadcast, repurpose and translate content across multiple regions.

    Integrated
    Seamlessly connect and transfer data with other business software.

    Customizable
    Control every aspect of the audience experience, data capture and reporting.

    Ease-of-Use
    Simplify content creation with intuitive, drag-and-drop functionality.

    Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

    Sample Customers
    IBM, Zendesk, Salesforce, Linkedin, Intel
    Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company14%
    Financial Services Firm9%
    Legal Firm8%
    Outsourcing Company7%
    REVIEWERS
    Computer Software Company26%
    Financial Services Firm12%
    Manufacturing Company10%
    University7%
    VISITORS READING REVIEWS
    Educational Organization87%
    University2%
    Computer Software Company1%
    Financial Services Firm1%
    Company Size
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise11%
    Large Enterprise61%
    REVIEWERS
    Small Business42%
    Midsize Enterprise14%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business3%
    Midsize Enterprise88%
    Large Enterprise9%
    Buyer's Guide
    ON24 Platform vs. Zoom
    May 2024
    Find out what your peers are saying about ON24 Platform vs. Zoom and other solutions. Updated: May 2024.
    772,649 professionals have used our research since 2012.

    ON24 Platform is ranked 16th in Virtual Meetings with 2 reviews while Zoom is ranked 1st in Virtual Meetings with 201 reviews. ON24 Platform is rated 8.0, while Zoom is rated 8.4. The top reviewer of ON24 Platform writes "Easy setup and an a la carte pricing model". On the other hand, the top reviewer of Zoom writes "Easy to use and provides good video and sound quality". ON24 Platform is most compared with , whereas Zoom is most compared with Webex, Skype for Business, TeamViewer, Cisco TelePresence and Zoho Meeting. See our ON24 Platform vs. Zoom report.

    See our list of best Virtual Meetings vendors.

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.