We compared SAP CRM and Oracle CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP. Oracle CRM is highly regarded for its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization.
Room for Improvement: SAP CRM needs improvements in its mobile interface, data visibility, and integration. Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality.
Service and Support: SAP CRM's customer service and support have received mixed feedback. User opinions on Oracle customer service vary, with some noting slow responses and inconsistency.
Ease of Deployment: The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team. Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors.
Pricing: SAP CRM is seen as costly, and some users have said it isn’t worth the money. Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs.
ROI: Some reviewers have reported that they realized an ROI from SAP CRM within three to five years. Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment.
Comparison Results: SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy. Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews.
"During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing."
"We are able to take back control of our client sales information and analyze it for the future to improve."
"The reporting features are valuable."
"The most valuable feature of Oracle CRM is the organization it provides."
"Technical support is very fast. It's customer friendly."
"We are most comfortable with the user interface that Oracle CRM has, it is very good."
"The most important feature is the ability to assign a plan using the manual close function."
"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."
"The solution is stable."
"Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together."
"I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in decision-making. I use this to understand where to improve, which in-turn, helps generate sales."
"Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment."
"SAP is very easy to use."
"It was comfortable setting up the tool."
"The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable."
"We get very good support from SAP."
"This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable."
"An improvement would be to lower the price of the license."
"Getting technical support from Oracle involved going through commercial layers, which could sometimes cause delays. The attention received depended on the client's status and spending with Oracle. Clients with significant spending received global attention and a corporate account manager, while those with lower spending had to work with a local account manager, which wasn't always beneficial. This process could lead to delays in getting technical issues resolved. I am not satisfied with its support."
"The configuration requires a lot of technical intervention."
"The user interface and performance could be better."
"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."
"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."
"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."
"The interface could be improved."
"The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects."
"The solution is slow."
"We would like the coding system within this solution to be more straightforward when carrying out general entry tasks."
"The solution is expensive."
"SAP must provide a demo system for the customers."
"I think what needs to be improved is the solution for Brazil's organization."
"SAP CRM could improve by being easier to use and customer-friendly."
Oracle CRM is ranked 7th in CRM with 35 reviews while SAP CRM is ranked 4th in CRM with 40 reviews. Oracle CRM is rated 8.0, while SAP CRM is rated 7.6. The top reviewer of Oracle CRM writes "Typical configuration, no customization needed and quick to deploy". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Oracle CRM is most compared with Siebel CRM, Microsoft Dynamics CRM, Amdocs CRM, Salesforce Sales Cloud and Oracle Eloqua, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Zoho CRM and monday.com. See our Oracle CRM vs. SAP CRM report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
