We performed a comparison between Pega BPM and Salesforce Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is able to support the size and scale required."
"The most valuable feature of Pega BPMI would be the academy courses, specifically the Product Development Network (PDN). Additionally, our organization has a dedicated Customer Engagement Team that we work closely with to achieve our goals."
"Application development is very rapid. A lot of code gets reused while building the applications, which is something we highly appreciate."
"Overall, the ability to integrate with multiple applications and effective case management is the most valuable."
"There are a lot of frameworks in the product. I use Pega PRPC the most."
"The most valuable features of the solution are case management, routing, and low-code environment."
"The stability has been good. We haven't had any issues."
"It is a stable solution...It is a scalable solution."
"The product is pretty responsive."
"We use this solution to track customer activities, opportunities and contact information."
"The most valuable feature is ease of use."
"What we like the most about it is the fact that it helps us track the record of our projects. It keeps everything on one interface, facilitating the operations and planning."
"It is very user-friendly, and intuitive, it will lead you and take you to the next steps."
"The reporting tools are very solid."
"Marketing and Sales Lead, Forecasting, Campaign management."
"The presentation is clear and easy to comprehend."
"Pega BPM can improve product management, case management, omnichannel, CDH, and the customer data hub. All the major domains can improve. Additionally, more AI functionality and proper integrations with Pega RPA would be helpful."
"Lack of stronger cloud support is somewhat inconvenient for users and implementation."
"The way the IDE works with the chatbox and the taxonomy imports could be a little smoother."
"Pega Cloud early adoption and use for cross enterprise capability was new to many. The early adoption meant version 2.0 of their cloud service may require refactoring and redesign of some services."
"There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues."
"The solution's pricing model or licensing model could be a little better."
"It is not fully compatible with all versions of Internet Explorer, so sometimes, it does not work."
"It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge."
"An expensive solution requiring a lot of configuration."
"The marketing automation needs improvement."
"I would like to see the organizational details improved to make it less difficult to bring new clients on board."
"The back end really isn't user-friendly at all."
"Their reporting needs to be improved. It should be easier. I don't know how, but it needs to be easier."
"They have some limitations as a cloud solution."
"The interface could be more user-friendly and offer more customization."
"Areas of improvement can be around Engagement of Customers feature and approvals of transactional records."
Pega BPM is ranked 7th in Rapid Application Development Software with 57 reviews while Salesforce Platform is ranked 9th in Rapid Application Development Software with 81 reviews. Pega BPM is rated 8.2, while Salesforce Platform is rated 8.2. The top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". On the other hand, the top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and Mendix, whereas Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and Google Cloud. See our Pega BPM vs. Salesforce Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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