We performed a comparison between Salesforce Commerce Cloud and SAP Commerce Cloud based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The conversion of opportunities and leads to accounts is one of the most valuable features."
"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."
"The pipeline and lead management features are the most valuable."
"The filters are very useful, and easy to customize. it's very easy to operate."
"I have found the list creation and dashboard customization features valuable."
"The features that are core to Salesforce including documentation and the variety of integrations available are most valuable."
"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."
"The solution is quite stable."
"The user interface can be customized."
"SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others."
"The tool supports multiple currencies."
"The tool has good performance."
"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."
"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."
"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."
"Hybris offers a platform designed for speed."
"If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."
"Being able to customize everything in general to our specific needs would be pretty awesome."
"The solution should have more and faster reporting, as well as better performance."
"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."
"We would like more interaction from Salesforce about new versions."
"Salesforce's technical support is not as good as Elastic Path."
"There could be more product integration in the ERP space."
"The dashboards for this solution could be improved."
"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."
"They have just started to work with the cloud, but they only support Microsoft Azure."
"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."
"Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations."
"SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user."
"The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones."
"A public cloud solution of this software would open great possibilities."
"The stack needs to be improved; they need to start using more new technologies."
Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 28 reviews while SAP Commerce Cloud is ranked 2nd in eCommerce Platforms with 18 reviews. Salesforce Commerce Cloud is rated 8.0, while SAP Commerce Cloud is rated 8.0. The top reviewer of Salesforce Commerce Cloud writes "Allows for easy customization according to specific customer needs". On the other hand, the top reviewer of SAP Commerce Cloud writes "A scalable tool that can be integrated with any platform ". Salesforce Commerce Cloud is most compared with Adobe Commerce, Oracle ATG, Shopify, HCL Digital Commerce and Sana Commerce, whereas SAP Commerce Cloud is most compared with Shopify, Adobe Commerce, Oracle ATG, HCL Digital Commerce and Oracle Commerce Cloud. See our SAP Commerce Cloud vs. Salesforce Commerce Cloud report.
See our list of best eCommerce Platforms vendors.
We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.