We performed a comparison between Salesforce Platform and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a great platform. It's definitely an improvement from the GCP application that we were using previously."
"We also use Salesforce to find trends to make informed decisions in terms of events and marketing campaigns."
"There are no major performance issues in the solution."
"I like using the reports feature, but also the fact that we are able to have a smooth process when it comes to leads and opportunities."
"I love the report building that is available."
"The solution provides a preferred method of backing up data."
"The product is pretty responsive."
"When compared to Siebel, the Salesforce Platform is easier to use."
"The initial setup is very straightforward."
"Learning materials, such as online courses, are readily available."
"Scalability-wise, it is a very good solution."
"The most valuable feature of the ServiceNow Now Platform is the workspaces feature, which allows you to create customized workspaces."
"The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned."
"Now Platform's best features are collaboration, configurability, and customizability."
"The integration feature has simplified our multi-tool ecosystem. The inbuilt integrations significantly improve our solution delivery timelines. Also, standardized adapters and integration adapters reduce failure rates due to compatibility. This boosts productivity and eases maintenance."
"The level of automation within the platform is great."
"Salesforce Platform operates as a cloud system, and within our organization, numerous internal systems handle data processing. While real-time data retrieval is feasible through services, achieving real-time communication poses some challenges."
"Pricing is the biggest factor. The cost right now is too high and I've had a lot of clients leave."
"Salesforce Platform has a cumbersome interface when creating reports, dashboards, and those types of things. They could be a little bit more simple. The administration has to be an aficionado to do any sort of administration and maintenance, for example, setting up the way you want to modify the lead tracks or functions. These systems tend to be quite cumbersome."
"This platform is indeed on the expensive side."
"There is always room for improvement. It can be hard to learn, but when you have somebody who is experienced in this, it is like anything else. It is like Excel, you'll never know everything about Excel, but there's somebody who would possibly know. I'm sure I don't know all of the ins and outs of Salesforce."
"We have a lot of strategic accounts and large accounts that are tied with all the growth and acquisitions across North America, being able to tag parent-child accounts in an easier fashion would be better. This is the biggest pain point is associating parent to child and being able to align and manage it better. Overall a better parent-child relationship between accounts would be a benefit."
"Integration needs improvement."
"Although the platform is already set up for you, there's a lot of customization that needs to be done, especially for any new component we start using. For whatever solution we wanted, we had to think for ourselves and design it all on our own. And, unfortunately, there were some components that were not really mature in the beginning, like Tableau for example."
"ServiceNow Now Platform's automation process needs improvement."
"The product should be integrated with Power BI."
"The solution doesn't allow users to create custom tables, which would be a big improvement."
"Simplifying the user interface for both users and administrators is key. It is not very intuitive."
"What I didn't like in the ServiceNow Now Platform is testing, particularly with Visual Studio. It had a bad integration with Visual Studio because you can't compile and run it from there. You have to debug on your own and then find out where the error is through test scripts. The testing component in the ServiceNow Now Platform isn't that great. What I'd like to see in the next version of the ServiceNow Now Platform is an improvement in testing and writing scripts, and if there was a feature to just run it from the modules, then that would be great, instead of finding the error manually and checking where it is."
"The licensing for this solution, with respect to the user, needs to be improved."
"The UI and mobile UI need to be improved."
"There are a few areas of concern when it comes to the product's support team where improvements are required."
Salesforce Platform is ranked 9th in Rapid Application Development Software with 82 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. Salesforce Platform is rated 8.2, while ServiceNow Now Platform is rated 8.6. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and ServiceNow, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Oracle Application Express (APEX). See our Salesforce Platform vs. ServiceNow Now Platform report.
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