We performed a comparison between ServiceNow Discovery and Tanium based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The process involving the original setup of the solution is excellent."
"The service management and operations management modules are valuable."
"It does a good job of collecting the data that's necessary for data centers, and IT's operations."
"It is a stable solution...The initial setup of the product is straightforward."
"ServiceNow Discovery works better than other products I've used."
"The initial setup is pretty straightforward."
"We can scale the solution."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
"I'm not so familiar with the tool but I like the interaction of the console to the picture. Patching is the primary model I have been focusing on for the last couple of weeks. So I have created a proof of concept environment and have been checking the available features."
"The most valuable features of this solution are the consolidation of all historical data on device endpoints, security drivers, firmware, and Software version gaps."
"Tanium's most valuable features are patch management, inventory, and distribution software."
"I like the tool's incident response and security patching."
"Tanium’s linear-chain architecture is valuable."
"The product is granular and can build complex roles compared to other EDR vendors."
"The solution is scalable and helps to understand how infrastructure works. It helps to improve the health of the organization."
"For incident response tasks, all these tasks can get done in minutes with minimal disruption to the end-user."
"It's an expensive platform."
"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."
"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."
"Technical support has not been helpful when we have come across problems."
"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."
"Without improvement in the patters, applications can't be discovered"
"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"The most painful thing is the interface. It's a bit unclear sometimes."
"It is not really additional functions, or the features that are needed, rather the complexity would be reduced based on the number of modules required to put together a comprehensive operational security and risk compliance model."
"The solution lacks mobility."
"The solution can give a lot of false positives."
"Tanium's limitations should be improved because although it is a great tool, it is limited to only a few classes during a session."
"They could improve the UI."
"The solution needs to improve the reporting and tracking capabilities."
"Most of the time, agent-relative issues have to be more equipped with self-healing features. At times, the agent is there, but for some reason, it doesn't report a status. It gives certain problems that are obviously agent-based."
ServiceNow Discovery is ranked 3rd in Server Monitoring with 37 reviews while Tanium is ranked 11th in Server Monitoring with 15 reviews. ServiceNow Discovery is rated 8.0, while Tanium is rated 7.4. The top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". On the other hand, the top reviewer of Tanium writes "Useful tool for vulnerability management and deploying applications, needing improvement in its OS upgrade". ServiceNow Discovery is most compared with Microsoft Configuration Manager, Lansweeper, AWS Cloud Map, ScienceLogic and SolarWinds Server and Application Monitor, whereas Tanium is most compared with CrowdStrike Falcon, Microsoft Defender for Endpoint, Microsoft Configuration Manager, Qualys VMDR and Tenable Security Center. See our ServiceNow Discovery vs. Tanium report.
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