We performed a comparison between ServiceNow IT Operations Management and Splunk Infrastructure Monitoring based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The asset management tools are very valuable."
"It's easy to set up."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"ServiceNow IT Operations Management is a stable product."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"Splunk Infrastructure Monitoring gives us complete visibility without the need for storage."
"The most valuable feature in this solution is the log searching."
"The tool is efficient in collecting, monitoring and evaluating logs."
"Splunk has drawn our attention to how the network is running. If there are alarms on things that are not functioning, it gives us early warning on problems that could arise."
"The product retains a lot of log data for subsequent analysis."
"It can monitor, get the data, and then report on the data."
"The feature I find most valuable, is the data integration."
"The vibrant dashboards are valuable."
"The security policies could be increased."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"The setup and deployment could be simplified, and the pricing could improve."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"This solution is difficult to configure and the instructions are complex."
"The product collects a lot of data but it does not assure that it collects all of it."
"There is a lot of room for improvement with the automation."
"The solution should have more sensors regarding fiber intelligence for security measures."
"It's a bit difficult to use. It takes some time to get into it and to get it to do what you would like it to do. It is not straightforward to use it."
"Splunk could be better integrated with configuration manager solutions so we can automatically resolve issues without human interference."
"Splunk would be better if some tools were integrated to be able to take action on security or network concerns."
"It would be useful if they provided some help pages. If you don't know too much about the tool, there should be more documentation readily available. It would be useful if they had a help button embedded in the solution so you could ask questions and get answers."
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ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews while Splunk Infrastructure Monitoring is ranked 13th in IT Infrastructure Monitoring with 24 reviews. ServiceNow IT Operations Management is rated 8.2, while Splunk Infrastructure Monitoring is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of Splunk Infrastructure Monitoring writes "Helps to ingest a massive amount of raw data and use it effectively". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence) and Datadog, whereas Splunk Infrastructure Monitoring is most compared with Nagios XI, Amazon CloudWatch, Cisco Intersight, ITRS Geneos and ControlUp. See our ServiceNow IT Operations Management vs. Splunk Infrastructure Monitoring report.
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