We performed a comparison between Symantec Endpoint Security and Trend Micro Deep Security based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Trend Micro Deep Security is the winner in this comparison. Many Symantec Endpoint Security users report being unhappy with the product’s support and AI capabilities. In contrast, Trend Micro Deep Security receives high marks for its automated features and for its support.
"It is stable and scalable."
"It is very easy to set up. I would rate my experience with the initial setup a ten out of ten, with ten being very easy to set up."
"NGAV and EDR features are outstanding."
"Having all monitoring, response, tracking, and mitigation tools in one dashboard provides our analysts and SOC team with a comprehensive view at a glance."
"Fortinet is very user-friendly for customers."
"Exceptions are easy to create and the interface is easy to follow with a nice appearance."
"The stability is very good."
"Ability to get forensics details and also memory exfiltration."
"The feature I find most useful is the console for reporting."
"The features are very nice. We are getting updates continuously from the Symantec side regarding any attacks, such as zero-day attacks. Symantec helps us in mitigating any attacks or threats early."
"SEP, the entire suite of components, provides good endpoint protection."
"The administrator's console is very good and easy to manage with it. Deploying patches, definition updates and report is simple."
"It is a stable product."
"Stability-wise, it is very good and we have had no trouble."
"It is good for detecting signature-based viruses, and it is user friendly."
"It's good at detecting signature-based stuff and stopping that."
"The customer service/technical support for this solution is very fast."
"We like the Smart protection and the Virtual patching."
"Their support is good. They are responsive, which is nice."
"I like the anti-malware features."
"The integration options of Trend Micro Deep Security have been particularly valuable."
"It is stable and we have not faced any challenges during the rolled out"
"It provides the type of data and availability that we need to have. We don't have to worry about intrusions."
"You can scale the solution to different versions."
"Integration with Azure and SaaS provisioning tools could improve Fortinet FortiEDR."
"We'd like to see more one-to-one product presentations for the distribution channels."
"The support needs improvement."
"I haven't seen the use of AI in the solution."
"The dashboard isn't easy to access and manage."
"The solution's installation from a central installation server could be improved because the engineers had a little bit of trouble getting it installed from a central location."
"I think cloud security and SASE are areas of concern in the product where improvements are required. The tool's cloud version has to be improved in terms of the security it offers."
"It takes about two business days for initial support, which is too slow in urgent situations."
"Sometimes, when we are creating a new policy, some of the clients are not being updated with the latest policy."
"The device can be outdated. More enhancement of network and discovery would help already great features."
"The stability was not the best. There were times when antivirus updates broke it. It wasn't necessarily self-updating - at least, not in terms of the virus signatures. It updated in terms of the executable files. Therefore, when Windows updates would come out, they often couldn't be installed, or the computer would hang due to the fact that the updates weren't compatible with the antivirus."
"After selling this product, what we have observed is that the system gets slower, which is a major issue."
"They need to develop a multi-language interface."
"Overall, the price could be reduced."
"The spam filter is something that you can't control, and you can't set the filter to intercept different types of emails."
"Users mostly complain that the solution slows down the system whenever something is scanned."
"AWS products could become more compatible with intrusion detection products leveraging help from Trend Micro."
"In the solution, servers often go offline for various reasons, requiring us to manually check the cause or issue, such as connectivity issues, and to find out why the agent went offline."
"We'd like to have more application control."
"Sometimes, the product is not very stable, but it is something that depends on the infrastructure in which the tool is used."
"If I had more reporting, the product would be an A plus."
"There should be more tools to trace back. Some sort of module needs to be included to attach all the things. It should be more stable, and the traceback feature should be improved. There were cases when we got virtual analyzer or CMC errors. We got false-positive malware notifications, but we couldn't trace them. I raised a case with Trend Micro two or three times, but they couldn't resolve it. Their support should be improved in terms of technical abilities to troubleshoot complex issues. They should be more knowledgeable."
"I would like to see XDR features and endpoint sensor become available."
"We are not very happy with Trend Micro Deep Security since it is not able to detect many viruses and bugs."
Symantec Endpoint Security is ranked 5th in Endpoint Protection Platform (EPP) with 140 reviews while Trend Micro Deep Security is ranked 1st in Virtualization Security with 81 reviews. Symantec Endpoint Security is rated 7.6, while Trend Micro Deep Security is rated 8.6. The top reviewer of Symantec Endpoint Security writes "The solution has given us visibility into compliance within our whole system and helped us ensure everything is updated". On the other hand, the top reviewer of Trend Micro Deep Security writes "Offers excellent endpoint protection and great stability ". Symantec Endpoint Security is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Cortex XDR by Palo Alto Networks and Kaspersky Endpoint Security for Business, whereas Trend Micro Deep Security is most compared with Trend Micro Apex One, CrowdStrike Falcon, Microsoft Defender for Endpoint, Trellix Endpoint Security and Kaspersky Endpoint Security for Business.
We monitor all Endpoint Protection Platform (EPP) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.