SAP ERP Reviews

We primarily use the solution for logistics, finance, asset management, and accounting.

I like that it is applicable to so many use cases. 

It has been quite stable so far. 

Technical support is helpful and responsive. 

It's very scalable. 

The product is easy to use. 

I don't see room for improvement; we use a lot of specifics in our version.

The only feature that is not available in our current version is web access.

We'd like to have mobile access. 

The solution isn't great for smaller companies since it does cost quite a bit for licensing. The price could be lower.

I've used the solution since 2006.

The stability is great. I'd rate it nine out of ten. There are no bugs or glitches. It doesn't crash or freeze. It is reliable. 

It offers good scalability. I'd rate the ability to expand eight out of ten. You can grow out f you need to. 

We do not have plans to change solutions. While we're planning to switch to the new version of SAP S/4, we will stay with our ERP.

Technical support has been good. They are always available to us if we need them. We are satisfied with the level of support we get. 

We did not previously use a different solution before jumping into this product. This was our first ERP. 

I wasn't involved in the first deployment as it was in 2006. However, I was involved in the migration from the old version to the current version. That process was quite complex since we use a lot of specifics in our version. That made it difficult. We had to bring all the specific programs to the new version and also test all the specifics.

There is another technical team that is responsible for the licenses and the number of users. I don't directly handle pricing.

We're a customer and end-user. 

I really recommend it to new clients as we have all the modules in one system, and it's scalable and easy to use.

Personally, I'm very satisfied with it. From the technical side to the functional side, we are satisfied. I would rate it nine out of ten.

The solution is simple to use.

Introducing diversity into this solution could be beneficial for discovering new and improved deployment processes. Once we acquire experience with one, we can then utilize the other as needed. The pricing of the solution could be improved.

I will need to have more experience with the product to comment on this.

The initial setup is straightforward.

The pricing could be improved.

I rate SAP ERP a seven out of ten.

It is easy to use for someone only if they are trained and have the skills to use it. For those having no experience with the solution, it's almost impossible for them to use it. There is a need and requirement for some training to be provided to those planning to use the solution. Presently, the solution's interface is not intuitive.

I have been working with SAP ERP for ten years. I am currently working on SAP ERP EHP 7. I am a customer of the solution.

It is a stable solution.

Around 200 people in my company work with the solution.

The solution's technical support is fine. They do help users to sort out the issues related to the solution. I rate the technical support an eight out of ten.

The last time we faced an issue using the solution, it took the technical support team a while to resolve it, but I think it is because it was not on a production system but on a test system to which they give low priority. However, I felt the technical support team should have provided me with the appropriate assistance even though the product was used in a test environment. Also, I always try to avoid seeking help from the technical support team as I prefer looking for documentation, or I seek support from my peers.

Positive

Previously, I worked with a product from Microsoft. I wouldn't say that Microsoft's product was better than SAP ERP. However, I would say that Microsoft's product had more capacity, processes, and functionalities than SAP ERP, which was meant to support small businesses. But, SAP ERP has much more specialized features suitable for bigger industries.

The solution's deployment process was easy for me since I have experience in deploying it. However, it may not be straightforward for someone else. Since it is not a PnP device and there are so many moving parts, there is a high chance of the person involved in its deployment process making a mistake. But, over time, one gets to know and learn what to do when something happens. Even though issues are there in the solution, I am able to use it after fixing it.

I was not a part of one of the latest instances involving the implementation process of the solution, but I have carried out the implementation process in many other places. So based on my experience, the implementation process takes about six months.

Our company has experienced a return on investment using the solution. Some people in my company look into the areas related to the solution.

The pricing is based on the license per user, which I think makes the solution a bit costly, especially for Africa and Kenya. The price for the solution is the same for everybody, so they are able to generate the same revenue from companies in Europe. Basically, the prices of the solution are high, and we don't have that much revenue. We have to choose a mix of licenses for SAP ERP, so we can't choose just one type of license. Even though the mix of licenses has both expensive and cheap ones, one has to buy the expensive ones since there is a minimum ratio to be considered while purchasing their licenses. Additionally, our company had to pay 22% of the amount for the solution's licenses for maintenance and support.

We decided to move to SAP S/4HANA from SAP ERP since we wanted an upgrade, and it had to be done someday. Also, we felt that SAP ERP will get discontinued at some point.

Since it is a superior product in terms of its functionalities to my company, I rate the overall solution a nine out of ten.

We use SAP ERP for running the entire business enterprise. Most large companies run an ERP for their supply chains. Starting from taking orders all the processes through to delivery, such as finance.

The most valuable feature of SAP ERP is the integration. It can be seamlessly integrated across the board.

The user interface can be more intuitive and user-friendly by having it be more menu-driven, this would be a large benefit.

I have been using SAP ERP for approximately 20 years.

SAP ERP is reliable and stable.

The solution is highly scalable.

There are different levels of support, with some requiring additional fees. I am not happy with any of the support I have received from SAP ERP.

The initial implementation is very complex. It is a very large complex system.

SAP ERP is a complex system, it takes a lot of people to maintain it. Depending on many factors of the implementation environment would determine the number of required maintenance or support staff. However, at least eight to ten people are the minimum required only to maintain and support SAP ERP. This number does not include the business or functional side of the operation of the solution, this number is only for the infrastructure side.

The solution can cost approximately $1 million a year for maintenance for a small-size company and can grow from there. Approximately $1 million is needed for a good-size company.

SAP ERP is one of the best solutions. It's complex, but it can do a lot of things. If you are considering implementing SAP ERP, make sure you have a business process straight before you implement such a large solution. Streamline your business process and try to achieve standardization, instead of trying to customize things, use industry standards.

I rate SAP ERP a seven out of ten.

We are using SAP ERP for typical ERP use cases.

The solution can be deployed on the cloud and on-premise.

The solution has helped organizations with the integration of other systems.

The most valuable features of SAP ERP is the flexibility and functionality. It is one of the best ERPs I have seen in the market.

The reporting feature could improve in SAP ERP. It could benefit from being more flexible.

I have been using SAP ERP for approximately 10 years.

I rate the stability of SAP ERP a ten out of ten.

I rate the scalability of SAP ERP a ten out of ten.

I rate the support of SAP ERP a nine out of ten.

Positive

The initial setup of SAP ERP is complex. However, if you have a good team it can be easier.

The deployment time can depend on the size of the company.

I have received a return on investment using SAP ERP.

The price of SAP ERP is high, but it is worth the money. The maintenance and support can be expensive. There should be a different price model for businesses that are not as large to be able to afford it.

If the price of the solution was less it would be able to reach more of my customer.

I rate the price of SAP ERP a three out of ten.

I rate SAP ERP a nine out of ten.

Our company uses the solution within our European branch for ERP functionality such as configurations for sales, purchases, and production. 

We have 15,000 users across various departments including IT, sales, and business development. We are planning to upgrade to the newest version soon. 

The solution can easily be standardized across processes. 

Customizations are a bit expensive. 

I have been using the solution for fourteen years. 

The solution's stability is perfect across our 15,000 users. 

Any stability issues are likely caused by manual configurations that do not have correct master data to run properly. 

Technical support is not very good so I rate it a seven out of ten. 

Neutral

We previously used Infor but switched because we needed a global solution. 

The setup is difficult so implementation consultants are needed. 

We utilized consultants for our first implementation and it took eighteen months. Our internal team included ten IT specialists and ten business development staff.

Typical rollouts include a team of 20-30 people. 

The solution is expensive so I rate cost a five out of ten. 

To save costs, use the standard solution with few customizations and ensure your data is good quality.  

I rate the solution a seven out of ten. 

We use the FI, CO, SD, PP, and MM modules. We also use GTS.

The solution provides a high level of integration. In my previous company, we were working with Oracle, and there were a lot of reconciliation issues. We do not have such issues in SAP because everything is integrated. GTS provides a lot of value.

The production system must be upgraded. The PP and APO modules need improvement. PP has not been upgraded much, and we look forward to a new one. We do not have extended warehouse management. We are in the process of setting up a new site for a new factory, and we need the extended warehouse management functionality.

I have been using the solution since 1985.

We do not have issues with stability.

The tool provides the scalability we need. We have around 250 users.

We use a third-party vendor for technical support. The support is good. It's not always easy to get the right counterparts immediately. Sometimes, there’s a waiting period because people are busy.

Positive

We want to move to S/4HANA to take advantage of the improvements in finance. New GL provides much functionality for profit analysis, P&L, and all kinds of automation. Our S/4HANA conversion plan has a schedule of 15 months from start to finish.

The deployment is quite complex. The preparation, setting up of all the systems, and the tests are complex. We need a lot of involvement from the key users. The maintenance of the product is easy if we have the right people for the modules. We work with third-party providers. The product works fine if they know what they are doing and we have the right links inside and out. We also need knowledgeable key users in the departments.

SAP is quite expensive. It's a premium system. The other ERP systems are either similarly priced or cheaper. We pay a quarterly license fee for the product.

We have a registered number at SAP for our SAP system. We are end users. Overall, I rate the solution an eight out of ten.

We use the tool's HCM modules for human resources. If I want to see the employee master data, I can view or edit it. I can also use it to check the time and leave management modules to see how many employees are taking leave and their working hours. These are the main functions I've been using it for in day-to-day business operations.

The solution has made the most significant impact on our human resources function, specifically in HR operations and HR analytics. One feature of SAP ERP that I found most valuable is its use of codes for accessing specific functions.

For instance, using codes to view employee master data was helpful. The processing time was lengthy when dealing with a large amount of employee data. I believe SAP ERP could be faster, especially considering that my laptop's RAM is relatively low despite having a good processor. This delay in processing becomes particularly noticeable when dealing with thousands of employee records.

The tool's multi-integration system capability is good. The P30 module, which consists of employee master data, is connected to all the other modules.

The benefits of using SAP ERP are significant. All employee data is centralized at the backend, ensuring easy access and management. One of the key advantages is real-time updates. For example, changes made in the master data automatically reflect across all other HR modules, such as attendance, learning and development, training, and performance appraisal. This integration eliminates the need for manual updates and reduces the risk of data duplication or loss.

The product can be a little slow when dealing with thousands of employee data.

Stability-wise, the tool is quite stable. It works in uncertain environments and functions well on office Wi-Fi and other Wi-Fi networks. I can generate reports, download them, and save them in a self-formatted manner. This is quite helpful as it's compatible with Microsoft tools like Microsoft Teams and OneDrive, making it easy to share the reports. 

The tool is scalable. My company has around 2,000 employees. 

I haven't contacted technical support yet. 

The tool is easy to deploy. 

I rate SAP ERP a nine out of ten. I would advise individuals looking into implementing it to review the help manual available thoroughly. Familiarizing oneself with the info types within SAP ERP is crucial. For instance, understanding codes like "PA30" for viewing employee master data can be immensely helpful.