We compared Akamai and Cloudflare based on our user's reviews in several parameters.
In summary, the key differences between Akamai and Cloudflare are highlighted in user feedback regarding their valuable features, customer service, implementation duration, pricing, return on investment, and areas for improvement. While Akamai is praised for exceptional performance, speed, and personalized solutions, Cloudflare stands out for its robust security measures, user-friendly interface, and efficient caching capabilities. Akamai receives positive feedback for its responsive customer service, competitive pricing, and positive ROI, while Cloudflare is commended for its real-time threat detection, flexible scalability, and reasonable cost. Areas for enhancement on Akamai include improving performance and speed, customer support, and analytics features, while Cloudflare could benefit from enhancements in network performance, user interface, documentation, customization options, pricing transparency, and integration with other services.
Features: Akamai's valuable features include exceptional performance, reliable content delivery, advanced security, efficient caching, and comprehensive analytics. On the other hand, Cloudflare offers robust security, reliable content delivery, efficient caching, user-friendly interface, enhanced website performance, protection against DDoS attacks, SSL support, easy DNS management, extensive analytics, real-time threat detection, and flexible scalability.
Pricing and ROI: When comparing the setup cost between Akamai and Cloudflare, both products are considered to have minimal and straightforward setup costs. Akamai offers flexible and customizable licensing options, accommodating different business needs. Cloudflare's licensing experience is smooth and satisfactory, with no expressed concerns or issues., Akamai users reported positive ROI with improved website performance and security, scalable and reliable platform. Cloudflare users also experienced positive ROI including improved website performance, increased security, and user-friendly interface.
Room for Improvement: Akamai could improve its performance and speed, user interface and navigation, customer support and responsiveness, occasional latency issues, and reporting and analytics features. Cloudflare could benefit from enhancements in network performance, user interface, documentation and support, customization options, pricing transparency, and integration with other services.
Deployment and customer support: Based on user feedback, both Akamai and Cloudflare have varying durations for establishing a new tech solution. However, Cloudflare emphasizes the importance of evaluating the context in which these terms are used, suggesting possible differences in deployment and setup phases., Akamai's customer service is highly praised for their responsive and efficient assistance, personalized solutions, and commitment to customer satisfaction. Cloudflare is commended for their exceptional assistance, quick and knowledgeable responses, and reliable and efficient support.
The summary above is based on 29 interviews we conducted recently with Akamai and Cloudflare users. To access the review's full transcripts, download our report.
"Akamai provides low-latency throughput."
"Akamai is leveraged by many top-level businesses, ensuring reliability and support in case of outages or issues."
"The worldwide reach of the Akamai CDN is one of the key values of this CDN and the agreements worldwide that they keep running."
"With 300 servers deployed worldwide, it's highly scalable and is the best web application firewall on the market."
"The solution's technical support is very good...The installation phase of Akamai was easy."
"We can see how much traffic can be downloaded on the portal."
"The solution's technical support is very prompt and good."
"Akamai's scalability is good."
"What I like best about Cloudflare is that my company can use it to trace and manage applications and monitor traffic. The solution tells you if there's a spike in traffic. Cloudflare also sends you a link to check your equipment and deployment and track it through peering, so it's a valuable tool."
"Cloudflare offers CDN and DDoS protection. We have the front end, API, and database in how you structure applications."
"Many websites require an SSL certificate because they sell stuff and want SSL. Cloudflare comes with an SSL certificate built in. It's automatic. You sign yourself up for Cloudflare, and an SSL certificate automatically protects your website. You don't necessarily need a certificate if you have a connection between your website and your host, the server, Cloudflare, and the host."
"There are key things that are used for our enterprise customers, such as Lambda and DNS."
"New and innovative way to protect the client's data."
"The solution provides good load balancing and protection against DDoS attacks."
"The UI is good."
"The solution offers the flexibility to control configuration rules."
"It would be better if we could be notified about specific attacks."
"The product's scalability can be improved since certain shortcomings regarding the security part of the solution currently exist."
"One area for improvement with Akamai could be pricing."
"Akamai should improve its integrations."
"Akamai could improve by providing its own cloud services. We have to use third-party cloud services at this time, such as Amazon AWS. The offering becomes a lot easier for an SMB if everything was in one single platform to be used for the services."
"I would like to see improvements in the security aspect. The web application firewall needs to be enhanced and offers more customization options."
"Sometimes a little hard to navigate around the user console."
"Their support is very slow. If you file a support ticket, it takes a long time before it gets resolved."
"I would like Cloudflare to offer a dedicated account manager for large enterprise clients like us."
"The pricing could be improved."
"Technical support is lacking."
"Cloudflare's console should be made more user-friendly."
"It would be beneficial for us if Cloudflare could offer a scrubbing solution. This would involve taking a snapshot of my website and keeping it live during a DDoS attack, ensuring uninterrupted service for our users. DDoS attacks are typically short in duration, and having Cloudflare maintain the site's availability from its secure network would enhance the overall user experience. I would appreciate it if Cloudflare could consider implementing this feature. Many organizations already utilize similar capabilities in their CDN platforms, where a static snapshot of the web page is displayed during DDoS attacks. In terms of features, Cloudflare needs to enhance its resilience and stay more focused on adopting new technologies. For instance, solutions like F5 XC Box, Access Solution, and Distributed Cloud Solution have impressive features, and Cloudflare should strive to match and exceed those capabilities. There's a need for improvement in areas like AI-based DDoS attacks and Layer 7 WAF features. Cloudflare should prioritize enhancements in areas such as behavioral DDoS and protection against SQL injection attacks, considering the prevalent trend of public exposure to the internet for business reasons. Overall, Cloudflare needs to invest more in advancing its feature set."
"There are some issues with the CDN services."
"DNS Management."
"Cloudflare could offer a better view or maybe dashboards of the main resources used in the client."
Akamai is ranked 3rd in CDN with 18 reviews while Cloudflare is ranked 1st in CDN with 57 reviews. Akamai is rated 9.0, while Cloudflare is rated 8.4. The top reviewer of Akamai writes "Available worldwide with over 300,000 servers globally for content delivery". On the other hand, the top reviewer of Cloudflare writes "It's easy to set up because you point the DNS to it, and it's working in under 15 minutes". Akamai is most compared with Azure Front Door, Imperva DDoS, Amazon CloudFront, Fastly and AWS Global Accelerator, whereas Cloudflare is most compared with Azure Front Door, Imperva DDoS, AWS Shield, Microsoft Azure Application Gateway and Arbor DDoS. See our Akamai vs. Cloudflare report.
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