In summary, Microsoft Intune and Jamf Pro both offer competitive pricing options, valuable investment returns, and efficient device management capabilities. However, Microsoft Intune could benefit from UI enhancements and improved integration with other Microsoft products, while Jamf Pro excels in quicker setup processes, user-friendly interfaces, and detailed reporting functionalities. Both receive positive feedback on customer service and support, with Microsoft Intune focusing on prompt assistance and Jamf Pro on knowledgeable representatives.
The summary above is based on 207 interviews we conducted recently with Microsoft Intune and Jamf Pro users. To access the review's full transcripts, download our report.
"The solution has good integration with Google and has high performance for our Mac fleet of devices."
"Being able to easily deploy apps and patches to our client computers with minimal hands-on time from our techs has been huge."
"Apple School Manager integration and access to VPP content made the integration of devices into our fleet flawless and application installation much simpler and faster."
"The self-service is awesome for empowering end-users, especially if you don't allow admin rights."
"The most valuable feature is the self-service, which lets users install their preferred application instead of installing all applications and filling the machine with junk."
"We can put certain devices into smart groups based off of device name, department, etc."
"Jamf has made it achievable for us to easily deploy & manage Apple devices anywhere in the world, without the need for hands-on assistance from IT staff."
"Self Service empowers the user and allows them to install the software they need when they need it."
"Users can make screenshots, and devices only need the minimal version of iOS."
"The initial setup is not overly complex or difficult."
"As the solution is a software as a service, the scalability is unlimited."
"It's not working perfectly, but Microsoft's Autopilot offers great visibility into automated deployment solutions."
"Easy to use."
"One of the best features is Windows Autopilot because if you change any of your devices, whatever security policies and compliance policies that applied can be easily migrated to the new devices. Windows Autopilot gives you that flexibility."
"Intune is effective because of the configuration management and endpoint security it provides. The graphical interface makes it easier to configure and deploy devices."
"Conditional access has helped us tailor and enforce our security policies in the mobile space."
"There needs to be a mass policy change tool."
"I would like to see tighter integration with Jamf Protect in the future releases of Jamf Pro."
"I'd like to see Jamf add Unified Endpoint Management, but it's not going to happen. It's too complex. We tried that for so many years, and no one can do this for Windows and macOS. It can be done with iOS, but that's not the case here. If you want device management for a real laptop operating system, you need two systems. They're very different."
"I would like to have the ability to push scripts using MDM commands."
"It would be amazing if they would give Apple TV management its own space in Jamf Pro and not just mix it in with devices."
"I can only say that I would love to see a more customizable dashboard."
"Jamf could improve versioning as in outright blocking OS upgrades OR improving maintaining every application’s update feature. As of now, only some apps, like Flash, have managed updates."
"Some improvement can be made in the customer service realm, while also making additional training level courses available for online study and exam-taking."
"More integration with monitoring tools is needed."
"The product needs to upgrade itself when the server is overloaded."
"One big problem with Microsoft is that they're changing the names of the products quite often, or they're quite consistently doing so. Intune is now Endpoint administration. Constantly switching the user interface or the administrative interface makes it quite hard to keep pace. If you are on a two-week holiday and you come back and look at the same screen you have looked at for the last couple of months, it looks different, which is annoying. Changing things around all the time doesn't make it easy."
"The configuration could be better by consolidating options and making it simpler."
"I expect Microsoft Intune to have more features in the cloud because there are two major functionalities that we need to be added. This is software metering and license management. These functionalities, for now, must be on-premise. For this purpose, we have set up a SQL Server and I hope that in near future this option will be in the cloud in Microsoft Intune."
"The solution requires Mac support."
"Data leak prevention can be integrated into it. Currently, it does not have data leak prevention."
"The solution could improve its flexibility."
Jamf Pro is ranked 2nd in Enterprise Mobility Management (EMM) with 103 reviews while Microsoft Intune is ranked 1st in Enterprise Mobility Management (EMM) with 164 reviews. Jamf Pro is rated 9.6, while Microsoft Intune is rated 8.0. The top reviewer of Jamf Pro writes "Customizable with a self-service portal and a good security posture". On the other hand, the top reviewer of Microsoft Intune writes "We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy". Jamf Pro is most compared with VMware Workspace ONE, ManageEngine Endpoint Central, SOTI MobiControl, Microsoft Configuration Manager and IBM MaaS360, whereas Microsoft Intune is most compared with VMware Workspace ONE, ManageEngine Endpoint Central, SOTI MobiControl, Microsoft Entra ID and IBM MaaS360. See our Jamf Pro vs. Microsoft Intune report.
See our list of best Enterprise Mobility Management (EMM) vendors.
We monitor all Enterprise Mobility Management (EMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
Both posters have valid points. Both can now support a full OOB ( out-of-the-box) experience.
JAMF has more bells and whistles, while Intune covers the basics.
My executive summary is Intune is included with your Microsoft licensing, works on both Macs & Windows and covers the basics of everything you need. It's a single point for policy/device management and metrics.
JAMF can do much more in the MAC space, but it's additional (expensive) licensing, and won't work for your Windows space, so you will need to maintain another product and licensing.
In my view there is no comparing the two. JAMF is far superior if your talking about managing APPLE MAC machines and devices only. Jamf, previously known as Casper. Has been providing MDM solutions for years while Intune may be owned by big money and an even bigger name in MicroSoft. InTune is not nearly as easy to use in my view. Although some may disagree with my view or opinion. I would question ones experience in regards to all things Apple Mac. As there are many familiar with all things MicroSoft & Windows related. But still far FEWER even today. With the experience, background as well as familiarity with Apple Mac and cross platform support as I have been blessed with. With that I would still say, do your due diligence and research and always get a second opinion. Embrace all technology and be willing to engage in what others may deem less worthy. Had I been like most and adhered to the majority in I.T claiming Apple Mac products had no place in corporate America. I would not be the Engineer I am today. Cheers, Peace and good luck.
@Anil Saini,
Jamf Pro is designed for iPad, iPhone, Mac and Apple TV, macOS only on the MDM layer (and not MAM).
However, Intune is designed for all OS platforms on MDM and MAM.
Thanks