We performed a comparison between Appian and Hyland OnBase based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Technical support is quite responsive."
"What stands out are the speed of the product, the quick, easy development, and visual diagramming."
"Write to Data Store Entity - Saving data in SQL databases is done easily using entities. Entities (CDTs in Appian terminology) define relationships and target schema tables via XSD files."
"We appreciate the drag and drop functionality and the easy to access plug and play features."
"Since implementing we have had a faster time to solution, with fewer resources needed."
"Appian's most valuable feature is that we can create end-to-end process workflows with minimum turnaround."
"The solution's most valuable features are the regular periodic and quarterly updates, they are very useful updates. They keep improving the solution more often, and that helps the platform or code always be up to date with the latest features."
"Another advantage of this tool is its reports and records. You can maintain dashboards, layouts. If you with a Java solution, it takes six months time. If you use this tool, you can finish in one or one and a half months' time."
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"I like the cloud and its integrability."
"The solution is very developed and we are not taking full advantage of its functionalities."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"The documentation needs to be improved."
"Appian could be improved by making it a strict, no-code platform with free-built process packs."
"The solution could improve by being more responsive when dealing with large quantities of data. Additionally, they can make the decision or rules engine better. It cannot handle too many rules or too many decisions at once."
"Appian could improve their customer-facing initiatives."
"The performance is pretty good, but the distortions need to be optimized in order for it to work well."
"We would like to have more granular control for interface styling."
"Even though the company has made great improvements in online documentation, featuring rich material which includes case studies of real-life use cases, the material could definitely be better in quality and coverage of use cases."
"One room for improvement is the ease of UI UX development, like in OutSystems and Mendix."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
Appian is ranked 4th in Business Process Management (BPM) with 58 reviews while Hyland OnBase is ranked 24th in Business Process Management (BPM) with 8 reviews. Appian is rated 8.4, while Hyland OnBase is rated 8.0. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of Hyland OnBase writes "Stable content and workflow management solution with a valuable retention module". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, ServiceNow and Pega BPM, whereas Hyland OnBase is most compared with Alfresco, SharePoint, OpenText Documentum, IBM FileNet and OpenText Extended ECM. See our Appian vs. Hyland OnBase report.
See our list of best Business Process Management (BPM) vendors and best Low-Code Development Platforms vendors.
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