We compared Arctic Wolf Managed Detection and Response and Expel Workbench based on our user reviews across 4 parameters. After reading all of the collected data, you can find our conclusion below.
In summary, Arctic Wolf Managed Detection and Response is commended for its threat monitoring capabilities, proactive threat-hunting services, and incident response support. Users have suggested improvements in the interface, customization options, integration, and reporting. Pricing is competitive, with a strong ROI and excellent customer service. Expel Workbench is praised for its simple interface, automated response capabilities, and threat detection. Users have pointed out the need for a more intuitive interface, comprehensive reporting, better integration, and faster customer support. Pricing is reasonable, with good value and positive ROI, while customer service is highly rated for its efficiency and knowledge.
Features: Arctic Wolf excels in comprehensive threat monitoring and proactive threat hunting. Expel shines in simplicity and real-time visibility. Arctic Wolf offers expert security analysis and customizable alerts. Expel's automated response streamlines incident management.
Pricing and ROI: Arctic Wolf's setup cost for Managed Detection and Response is deemed competitive and worth the investment, with transparent licensing terms. Users find Expel Workbench's pricing reasonable, with a straightforward setup process and flexible licensing options. Arctic Wolf Managed Detection and Response stood out for its effective security measures, cost savings, and peace of mind. Expel Workbench impressed users with its general value, enhanced security operations, and user-friendly integration.
Room for Improvement: Arctic Wolf MDR could enhance user-friendliness, customization, integration with security tools, and reporting capabilities. Expel Workbench needs to improve its interface intuitiveness, reporting features, integration with other platforms, and customer support response times.
Deployment and Customer Support: Arctic Wolf's setup may require additional network configurations and outside IT assistance, leading to varying deployment times. Expel Workbench excels in its simplicity, user-friendly interface, and seamless system integration for an efficient security solution. Arctic Wolf excels in technical support through quick ticket response, quarterly reviews, and proactive threat hunting. Expel Workbench offers personalized and rapid assistance from a knowledgeable support team.
The summary above is based on 13 interviews we conducted recently with Arctic Wolf Managed Detection and Response and Expel Workbench users. To access the review's full transcripts, download our report.
To learn more, read our detailed
SOC as a Service Report (Updated: June 2024).
