We compared Arctic Wolf Managed Detection and Response and CrowdStrike Falcon Complete based on our user's reviews in several parameters.
The Arctic Wolf Managed Detection and Response system is praised for its comprehensive threat detection abilities, proactive approach to security, and expert guidance. On the other hand, CrowdStrike Falcon Complete is appreciated for its advanced threat detection capabilities, quick incident response times, and proactive protection against cyber threats. Key differences include Arctic Wolf's user-friendly interface and CrowdStrike's extensive visibility into network activities. CrowdStrike's efficient deployment process is highlighted, while Arctic Wolf's customer service and support receive high praise. Areas of improvement for Arctic Wolf involve better integration and customizable reporting options, while CrowdStrike users seek enhancements in system compatibility and scanning efficiency. Ultimately, both solutions provide positive returns on investment, improved security, and efficient incident response times for users.
Features: Arctic Wolf Managed Detection and Response is valued for its comprehensive threat detection, real-time monitoring, proactive security approach, and user-friendly interface. CrowdStrike Falcon Complete stands out for its advanced threat detection, extensive network visibility, and seamless integration with existing security tools.
Pricing and ROI: In terms of setup cost, users have provided feedback on their experience with Arctic Wolf Managed Detection and Response, while CrowdStrike Falcon Complete offers a fair pricing structure with reasonable setup costs. The licensing process for CrowdStrike is straightforward, ensuring ease of use for customers., Arctic Wolf Managed Detection and Response offers a positive ROI with successful outcomes, improved security, and reduced risks. Users value its effective and efficient service. CrowdStrike Falcon Complete also provides a highly positive ROI with significant returns and improved security. Users praise its effectiveness in preventing cyber threats and value its comprehensive monitoring and real-time alerts. Both solutions offer cost-effective ROI.
Room for Improvement: Arctic Wolf Managed Detection and Response users have mentioned the need for better integration with existing security tools, more customizable reporting options, and improvements in user interface and ease of use. They also expressed the desire for faster response times and proactive threat hunting capabilities. CrowdStrike Falcon Complete users have identified areas for improvement in system compatibility, response time, scanning efficiency, and visibility into threats. They highlighted the challenges with compatibility and the importance of faster response times. Users also emphasized the need for improved scanning efficiency and accuracy, as well as enhanced visibility into identified threats.
Deployment and customer support: The reviews for Arctic Wolf Managed Detection and Response highlight that the time required for deployment, setup, and implementation varied among users. Some reported spending three months on deployment and an additional week on setup, while others mentioned a week for both. In comparison, the reviews for CrowdStrike Falcon Complete emphasize the need to consider the context in which terms like deployment, setup, and implementation are used. For example, if a user mentioned spending three months on deployment and an additional week on setup, both timeframes should be taken into account. However, if a user mentioned needing a week for both deployment and setup, these terms likely refer to the same time period., The customer service of Arctic Wolf Managed Detection and Response is highly appreciated for prompt and efficient assistance, while CrowdStrike Falcon Complete's customer service is praised for being exceptionally helpful, responsive, and efficient.
The summary above is based on 56 interviews we conducted recently with Arctic Wolf Managed Detection and Response and CrowdStrike Falcon Complete users. To access the review's full transcripts, download our report.
"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"The case interface is Binary Defense MDR's most valuable feature."
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"Binary Defense has a human service department that provides live monitoring for our systems."
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"After an easy onboarding, the monitoring started immediately."
"The tool's most valuable feature is its ease of implementation."
"They provide useful quarterly updates."
"This service makes answering audits much easier since it covers so many security best practices."
"Arctic Wolf is laser-focused on providing top-notch customer service."
"Security protection is the best feature of this product."
"Having quarterly meetings with the team to review the last 90 days and determine what if any changes need to be made."
"They have a portal where you can evaluate and mitigate any vulnerabilities that you and your network might have."
"There's less workload on the endpoint."
"The solution is user-friendly."
"It has good visibility, works well, and it is fast."
"Falcon's threat intel is strong, and the solution allows our customers to automate their site intelligence. We can integrate Falcon X with the other platforms we use, like FireEye, Insight, Cybertech, and Kaspersky."
"There are many different modules with this solution where vulnerability and inventory management can be carried out. The solution has a good dashboard and offers a lot of insights into your systems."
"Crowdstrike has better support than Carbon Black."
"Their intelligence is really good. The security whitepapers that they write are outstanding. They handle it all for the clients. CrowdStrike Complete is managed by CrowdStrike. They only call a client if there is a problem that they can't address. They pretty much contain and eradicate. This is not something that every vendor provides."
"The most valuable feature is AML-based threat detection."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."
"I would like to get more reports from Binary Defense about what they're blocking."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"I would like to see more frequent check-ins with our security status."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"The current reporting system could benefit from improvement."
"In the future, I would like to see a summary report."
"The implementation process could be a little more streamlined."
"I can't think of any specific features that they need to add at the moment. As long as they continue to develop new solutions to support different operating systems and technologies, we are satisfied with their service. We appreciate the effort they put into adding new features and functionality to their service and believe they are doing a great job in providing us with all the necessary tools and resources to stay secure."
"We need an easier way to audit and act on agents."
"If you are not in the security field, this can be difficult to figure out from time to time."
"They could probably expand on their integration tools. They can integrate with more security tools."
"While it isn't a regular occurrence, there have been some gaps in response to some support questions. Questions get answered, yet there are times it takes longer than I'm comfortable with."
"We get a lot of false alarms, but that's because they don't know our network in detail. I think that could be alleviated if we told them more about our network so they could create rules to skip some of those things."
"The logging features aren't robust and the information isn't kept long enough."
"I prefer to put a pound into the prevention and an ounce into the cure, but CrowdStrike put more focus into the EDR. This works as a business model for them, as they get a lot of customers purchasing their MDR services, usually SMBs lacking the staff to leverage the EDR tool themselves adequately. We have many such customers. I would much rather see more refinement and investment into the prevention side of the equation, though CrowdStrike has a good engine. The solution is as effective as SentinelOne and Windows Defender for Endpoint; it's an excellent endpoint protection solution."
"As of recent, their MITRE scores were not as good as in years past."
"The downside is that if you are using a device offline, not connected to the internet, you will potentially have exposure."
"Falcon could use more SIEM capabilities, like a central place to monitor all our clients."
"Like any other solution, a lower price would make CrowdStrike Falcon Complete more appealing."
"They need to continuously integrate with other security tools such as CyberArk or Mimecast, to cover the entire IT infrastructure."
"It would be better if they offered other language options. It's only in English, and in Latin America, we mostly speak Spanish."
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Arctic Wolf Managed Detection and Response is ranked 2nd in Managed Detection and Response (MDR) with 17 reviews while CrowdStrike Falcon Complete is ranked 1st in Managed Detection and Response (MDR) with 75 reviews. Arctic Wolf Managed Detection and Response is rated 9.2, while CrowdStrike Falcon Complete is rated 8.6. The top reviewer of Arctic Wolf Managed Detection and Response writes "Very good support, excellent visibility, and useful security bulletins". On the other hand, the top reviewer of CrowdStrike Falcon Complete writes "Great next-generation antivirus with breach warranty and good intrusion protection". Arctic Wolf Managed Detection and Response is most compared with Red Canary, Huntress, Adlumin Security Operations Platform, Microsoft Defender Experts for Hunting and SentinelOne Vigilance, whereas CrowdStrike Falcon Complete is most compared with Blackpoint Cyber MDR, Secureworks Taegis ManagedXDR, Sophos MDR, Red Canary and Huntress. See our Arctic Wolf Managed Detection and Response vs. CrowdStrike Falcon Complete report.
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We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
