We performed a comparison between Astound Hosted Voice and Comcast Business VoiceEdge based on real PeerSpot user reviews.
Find out what your peers are saying about Spectrum Enterprise, RingCentral, Comcast Business and others in Hosted and Cloud Based VoIP."This solution is easy... Right now we have a 48-port switch, and at any point, if I want, I can throw in a larger switch, or add an additional switch, and I don't have to call anybody to install it. I can do it myself."
"The sidecars on the main phones that we use, the ones that receive the calls, are really important. They help us to distribute calls to people, from reception. That's an important starting point for us."
"We've had 100 percent uptime so far. We haven't been down once, not even for a brief second, not even for a reboot. Nothing."
"The solution’s reliability and disaster recovery are amazing. Since their uptime is way over 90 percent, it builds my confidence. Secondly, since it's cloud-based, it's not my problem if the system's down."
"As soon as we switched over to the RCN VoIP phone system, the clarity and quality of our calls improved and there has been no downtime."
"We like the administrative features RCN has available. It is important that we can balance call loads through programming options, and have full control of our messaging, schedules, etc."
"We have absolutely seen less packet loss and higher reliability with this solution... The uptime is excellent. We haven't had any issues. We haven't had any downtime."
"We haven't had to face any disaster recovery... [But as] a smaller company, it's nice to be able to pay for somebody else to take care of that."
"We like that this product is open-source, meaning that we spend a lot less on our servers etc."
"I use the voicemail transcription feature on my phone and I think all staff members do. We also have voicemails that we receive from our main number and that can be really confusing. It's something that I've recently had some problems with: The way that these calls are bounced around from line to line before they land in a specific voicemail box that we have to check."
"If they could improve on their response times, making them even faster than they are right now, that would be great."
"The analytic part of it, the control panel, those are their biggest areas where they have to improve. There are competitors out there where, when you open the control panel, they have tons of analytics, the ability to add lines, to see which people are on the phone.... RCN has a great product, but they could make it outstanding with the right analytics and control panel."
"Wireless needs improvement... We're still looking for the quintessential IP phone, the one phone that will actually be SIP-enabled and use the WiFi and be able to carry through three [different] buildings."
"I use the voicemail transcription feature but I'm not sure about the security of the voicemail system, as you can only use numbers for a password, and your direct-dial number is your username. That's kind of vulnerable to brute-force attacks. The passwords are limited to six digits, so I'd be a little concerned about security on that end..."
"If they had better ongoing-training options, for example, if they put something out on YouTube where you could just go and look for individual things that you need by looking at a video, that would be very helpful."
"The way that you listen to your voicemail messages through the receiver so that you can't fast forward or rewind - I don't like that at all."
"One area for improvement is the Web Portal. It's not a full-view screen, it's more like a minimized screen. You don't get the full view of your desktop. It's more like a five-inch by five-inch view. I think they said the software was designed that way. I don't know if there's going to be a newer version coming out later."
"We would like to see an expansion in the range of other technologies that are able to easily integrate into this solution, like plug-ins."
Earn 20 points
Astound Hosted Voice is ranked 9th in Hosted and Cloud Based VoIP while Comcast Business VoiceEdge is ranked 3rd in Hosted and Cloud Based VoIP with 1 review. Astound Hosted Voice is rated 9.0, while Comcast Business VoiceEdge is rated 9.0. The top reviewer of Astound Hosted Voice writes "Admin features make it easy to customize and change, while Voicemail Transcription is fast and accurate". On the other hand, the top reviewer of Comcast Business VoiceEdge writes "Saves our organization a lot of money, by eliminating the need for application servers". Astound Hosted Voice is most compared with , whereas Comcast Business VoiceEdge is most compared with AT&T Hosted VoIP, RingCentral Office and 8x8 Business VoIP.
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