We performed a comparison between BeyondTrust Remote Support and Devolutions Remote Desktop Manager based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"Setup and installation was simple."
"One credential can be used to access VPN, RDS, and more."
""Inherited" function for credentials - Configure the desired credential at one (top) location, and use the Inherited function on all sub-connections that should use this credential."
"With the integrated VPN providers you are able to link the VPN entry directly to the session or entire folders, so you no longer have to configure the VPN manually on the machine."
"The ability to have all the connection information in one location saves so much time from trying to manage the same information across different applications."
"Being able to store my credentials makes connecting a breeze."
"Allows us to configure limited access to resources with the security-based role feature (which we use for trainees and new employees)."
"Initial setup was very straightforward."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"In the next release, I would like remote access to Chrome included."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"Lacks some kind of voice communication option."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"The only complaint I have heard is there are too many updates. Each time there is an update (the app prompts to upgrade), it can be time consuming, especially when sometimes there are multiple updates per week."
"On complex setups, I actually needed to reach out to support to get it working correctly."
"Security roles could be improved, especially by enabling renaming of a role."
"Sometimes the manual inventory of some entries hangs, and RDM must be closed via task manager."
"There are always bugs to squash, beyond that, it is really kind of difficult for new users to discover and use many of the features due to the bewildering array of choices and ways to do things."
"Maybe some clipboard functions could be added along with integration of different software."
"If there was a way to streamline the process, it would make it nice."
"The filing system of connections is a little clunky, but is completely functional."
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BeyondTrust Remote Support is ranked 9th in Remote Access with 32 reviews while Devolutions Remote Desktop Manager is ranked 26th in Remote Access. BeyondTrust Remote Support is rated 9.0, while Devolutions Remote Desktop Manager is rated 9.8. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Devolutions Remote Desktop Manager writes "Best remote connection manager you can use today". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Microsoft Intune, whereas Devolutions Remote Desktop Manager is most compared with Microsoft Remote Desktop Services, TeamViewer and VNC Connect. See our BeyondTrust Remote Support vs. Devolutions Remote Desktop Manager report.
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