We performed a comparison between BeyondTrust Remote Support and N-able MSP Manager based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The support team who are interfacing with us, are excellent. They are on time for any response."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"This is a premier product and it has been around for a long time."
"I am impressed with the tool's integration with our mail system."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"Although the learning curve is steep, the product is well-documented."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"Technical support for this region can be improved."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"The tool needs to improve its customization of the user interface."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
BeyondTrust Remote Support is ranked 9th in Remote Access with 32 reviews while N-able MSP Manager is ranked 26th in Help Desk Software with 3 reviews. BeyondTrust Remote Support is rated 9.0, while N-able MSP Manager is rated 8.4. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of N-able MSP Manager writes "We can do all the things with it and manage a ton of clients with a small IT team". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas N-able MSP Manager is most compared with JIRA Service Management, ServiceNow and Freshdesk.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
