BotFarm vs Verint Robotic Process Automation comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

BotFarm
Ranking in Robotic Process Automation (RPA)
14th
Average Rating
8.0
Number of Reviews
36
Ranking in other categories
No ranking in other categories
Verint Robotic Process Auto...
Ranking in Robotic Process Automation (RPA)
42nd
Average Rating
0.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Market share comparison

As of June 2024, in the Robotic Process Automation (RPA) category, the market share of BotFarm is 0.1% and it decreased by 51.7% compared to the previous year. The market share of Verint Robotic Process Automation is 0.3% and it increased by 107.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA)
Unique Categories:
No other categories found
No other categories found
 

Featured Reviews

JJ
Nov 10, 2020
Great feature sets, stable, and scalable
Our main customers are in the financial, banking, and insurance sectors. They use the co-location on the credit processes and insurance claims The solution has a lot of great features inside of it that clients can take advantage of. The concentration of bots is great. The solution is pretty…
Raun Kilgo - PeerSpot reviewer
May 19, 2022
It lightens the workload while giving our clients greater visibility into what's being done and how
I've used Automation Anywhere, Blue Prism, UiPath, and Pega Robotics, formerly OpenSpan. I still have ongoing projects with those, which tend to be client-driven. Verint probably works better for us because it originated in the call center world. Pega Robotics is probably the only one that can match Verint in that segment. Verint is better for call center employees or back-office workers. Depending on the use case, we could have used Automation Anywhere or UiPath. Those other solutions focus on replacing workers and automating all their tasks. Verint aims to make the workers more efficient and allow management to see what the worker is doing. You can have an equally significant impact with either approach, but I prefer the human-centered approach.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"BotFarm has been working perfectly fine with our business model. Its scalability is the most valuable feature. We can easily scale out bots on a need basis. Portability is another valuable feature. We work with different payment systems like Visa and MasterCard and have bots for them. Because of BotFarm, we are able to reuse these bots."
"The most valuable features of this solution are the Excel automation and support for SharePoint."
"The most valuable feature is the interface, which helps to provide a good user experience."
"The solution has been very user-friendly."
"The main features of the solution are the IQ Bot and web-based automation."
"The most valuable features I have found to be the screen scraping and the integration with third-party solutions."
"The initial setup is straightforward."
"What I like most about BotFarm is that it's one of the leading RPA products in the market. Very few products focus on robotics today, so I like that BotFarm offers a lot in terms of what general customers expect it to do."
"Verint RPA gives our clients greater visibility into what's being done and how. It also lightens the load on the workers by automating tasks."
 

Cons

"I have called customer service three times and the experience has not been good. They do not offer 24/7 support, which forces us to wait till the next working day to solve a problem."
"Normally we need to monitor the solution using an AWS console and the control room. We would like to have a standardized dashboard to see all the information in one place."
"The machine learning needs to be improved so that they perform better in terms of predictive analysis and sentiment analysis."
"The image processing capabilities definitely need to be improved."
"The new version is not very stable. Sometimes I can't use the recording sound."
"It would be ideal if the solution offered more language options, such as Arabic."
"The solution can improve the accuracy of hand-written data reading"
"Its UI could be made better. It should also be more flexible. Currently, it is more rigid, and a little more flexibility is required. Their technical support should also be better. We are not very happy with their technical support. Its price is also quite high as of now. They should improve its price. Its setup should also be made easier. It is quite complex to set it up. Even though we were able to set it up a little fast because we had done something similar earlier, but it has a very complex setup. It is extremely resource-hungry. If they can make it a little light on resources, that would also be useful."
"Verint RPA needs a more robust toolset to create complex UIs for workers. It's probably not just this product. Almost all automation solutions have similar limitations."
 

Pricing and Cost Advice

"An unattended bot license costs around $5,000, whereas an attended bot license costs roughly $1,500."
"I am very happy with the pricing."
"It is too expensive and not worth the price."
"The pricing is fair."
"Automation Anywhere is more reasonable than Blue Prism and UiPath in terms of cost."
"The starter price is free."
"We are on an annual license for the solution and is priced well."
"There is a license for this solution and it is on an annual basis. I am satisfied with the price."
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
26%
Financial Services Firm
20%
Real Estate/Law Firm
8%
Comms Service Provider
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BotFarm?
The product has increased efficiency and reduced the time spent on tasks.
What is your experience regarding pricing and costs for BotFarm?
The pricing is fair. We don't have any major problems with the pricing.
What needs improvement with BotFarm?
The product must provide features related to AIOps. The tool must be able to monitor system performance based on certain activities or events. It must be able to detect certain health stats of the ...
What do you like most about Verint Robotic Process Automation?
Verint RPA gives our clients greater visibility into what's being done and how. It also lightens the load on the workers by automating tasks.
What needs improvement with Verint Robotic Process Automation?
Verint RPA needs a more robust toolset to create complex UIs for workers. It's probably not just this product. Almost all automation solutions have similar limitations.
What is your primary use case for Verint Robotic Process Automation?
We primarily work with call center projects. Top management or directors usually don't work with Verint. Supervisors, managers, contact center agents, and back-office workers use these solutions. A...
 

Overview

 

Sample Customers

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever
Information Not Available
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