We compared Centreon and PRTG Network Monitor across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Centreon features a user-friendly interface with useful options for customization and manual configuration. Users like the solution’s flexible dashboards and the ability to create plugins. PRTG Network Monitor customers like its user-centric approach, straightforward reporting, and customizability.
Room for Improvement: Some Centreon users requested better documentation and more flexibility to customize reporting. Other areas for improvement include auto-scanning efficiency and integration. PRTG Network Monitor could improve its performance and resource efficiency. Other pain points include usability and cross-platform compatibility.
Service and Support: Centreon is highly regarded for its prompt and knowledgeable customer service that offers support in multiple languages. However, some customers feel that the lower levels of support are inadequate. PRTG Network Monitor received mixed reviews for its customer service. Some users commended the support team’s prompt service, while others reported slow response times and noted the lack of remote session support.
Ease of Deployment: Centreon's initial setup is described as time-consuming and complex. The deployment varies in duration depending on the IT infrastructure. PRTG Network Monitor’s setup isn’t considered to be overly complex. Deployment times may vary depending on the environment's complexity and device count.
Pricing: Centreon's cost depends on the company's size. It is affordable and suitable for small companies, but it can be costly to scale up. PRTG Network Monitor is deemed reasonably priced and cheaper than its competitors.
ROI: Centreon delivers value by helping users identify and resolve critical issues fasters, which could yield large savings. Users said that PRTG Network Monitor has proven to save time and money through automation and proactive support.
Comparison Results: Centreon is a flexible solution offering a range of customization options. The solution has earned high marks for support and affordability. At the same time, users say the setup can be complicated and time-consuming. Others said that auto-scanning and integration have room for improvement. PRTG Network Monitor is regarded as a simple, user-friendly, and cost-effective solution, but users would like to see improvements in performance, documentation, integration, and technical support.
"We can manage the entire system across the network and troubleshoot the pain points."
"The most valuable feature is the ability to build an abstraction of service visualization. You can add services to an entity called Business Activities and you can see the state of these activities."
"The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. That's what we found to be most attractive in the solution. You can display the data as you want."
"I find the product's scalability to be one of the most valuable features since it allows us to add unlimited devices for monitoring and to set up additional polling servers without additional license cost or downtime in our monitoring."
"The most important feature is that it permits us to receive alarms if there is an incident within the infrastructure. The feature I love the most is the reporting feature, the MBI (Monitoring Business Intelligence) which permits us to send advanced reports to our customers in PDF format or in Doc format. We also deploy Centreon Map which gives our customers intuitive views of their information system."
"Centreon helps me detect where the problem is quickly. When we resolve a problem quickly, this lowers our overall costs."
"Centreon's most valuable feature is Opsgenie."
"Another feature we use is Business Activity, which provides us with an end-user perspective when a service is down or isn't working correctly. This is helpful when monitoring the KPIs. When we see a device or server that isn't working, we find the root cause."
"The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks."
"Network Discovery is a feature that our customers like a lot."
"My opinion is that this solution is not very expensive."
"The most valuable feature is the notifications. As long as you spend time and think about what and when you want to be notified, it's always accurate. It is always there. I find things out before my Internet provider."
"PRTG has improved our visibility and response time to issues related to remote sites."
"The most valuable feature of this solution is being able to see things graphically."
"It is a very stable solution. There are no bugs, glitches and we have not experienced any crashing."
"We have asked questions of their technical support and they have a very good response time."
"We use the remote probes a lot for our branch offices. Instead of deploying the full instance of PRTG, we'll put a remote probe out there. This simplifies the whole deployment for us."
"The Wi-Fi side needs improvement."
"There are improvements that they need to make to their API. When we're using different systems and we want to disable monitoring for a specific server, we still can't do that through the API. That's something that's lacking."
"Sometimes, when the GUI and some of the search fields are being reset, and I return to the page, then I have to set them again. Therefore, some improvement on the UI and the filtering is needed."
"There is room for improvement in the area of artificial intelligence. The product gives us a lot of information, but it's only information. We want the product to do more auto-remediation."
"Centreon is actually missing an easy way to create a trendline for the metrics. Actually it is possible to create it, but you need a good knowledge of math, Centreon, and RRD."
"Centreon is very bad with auto-scanning. It's very monolithic software. It doesn't have microservices and it only has basic clustering. You cannot, for example, have six or seven nodes for Centreon's cloud processes."
"I would like them to improve their documentation. When I faced some issues, I was looking for more documentation on the Internet. There is official documentation on Centreon's website, which sometimes is useful. Sometimes it is not very useful, as you cannot find the information or enough examples of configuration. The answer for me was to contact the support, who helped me, but I was not able to find all the information by myself on Centreon's website. A Centreon community or blog would be helpful."
"I would like to see an improvement of the communication with big data systems, because Centreon is a monitoring system. In our point of view, Centreon should be a part of a source for a big data system, not a big data system itself. So, it should be easier to add data from the Centreon system to a big data system. For example, it should be able to teach machine learning."
"Improvements are needed in the area of cloud monitoring, as that's a newer feature."
"Technical support is an area with concerns in PRTG Network Monitor, where improvements are required."
"I've encountered a challenge in my functions, particularly in adding and printing."
"Its price can be better. Its price is a problem for us because it is in dollars, and there is a high conversion rate. In terms of new features, it can have BGP monitoring. It should also have a dashboard and maps editor."
"Can be slow in the way it polls the different engines."
"It would be nice if it gave us alerts via Gmail or SMS message."
"The clustering aspect needs improvement, as there is a bit of confusion about you do when hit that 5000 probe mark."
"PRTG Network Monitor could improve by having a feature to allow uploading of preset standard network switch configurations and the ability to monitor the SLA configuration, such as uptime for the switches or internet connectivity. This would be very useful."
"It would be good if there were better graphical interfaces when you have it on multiple monitors... Because we have so many servers, things can get lost in the fog a little bit. Maybe having a better way of showing different geographies, Flash, etc., would help."
Centreon is ranked 11th in Cloud Monitoring Software with 27 reviews while PRTG Network Monitor is ranked 7th in Cloud Monitoring Software with 96 reviews. Centreon is rated 8.6, while PRTG Network Monitor is rated 8.2. The top reviewer of Centreon writes "Proactive reporting guides our NOC on what needs to be fixed, saving them time". On the other hand, the top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". Centreon is most compared with Zabbix, Nagios Core, Icinga, Nagios XI and Datadog, whereas PRTG Network Monitor is most compared with Zabbix, Nagios XI, SolarWinds NPM, ManageEngine OpManager and Fortinet FortiSIEM. See our Centreon vs. PRTG Network Monitor report.
See our list of best IT Infrastructure Monitoring vendors, best Cloud Monitoring Software vendors, and best Network Monitoring Software vendors.
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