Cisco Secure Email vs IceWarp comparison

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Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Microsoft Defender for Offi...
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Average Rating
8.4
Number of Reviews
42
Ranking in other categories
Email Security (1st), Advanced Threat Protection (ATP) (1st), Microsoft Security Suite (9th)
Cisco Secure Email
Average Rating
8.4
Number of Reviews
57
Ranking in other categories
Email Security (2nd), Cisco Security Portfolio (10th)
IceWarp
Average Rating
8.6
Number of Reviews
15
Ranking in other categories
Email Applications (6th)
 

Market share comparison

As of June 2024, in the Email Security category, the market share of Microsoft Defender for Office 365 is 13.2% and it decreased by 33.9% compared to the previous year. The market share of Cisco Secure Email is 10.5% and it decreased by 15.1% compared to the previous year. The market share of IceWarp is 0.1% and it decreased by 14.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Security
Unique Categories:
Advanced Threat Protection (ATP)
12.3%
Microsoft Security Suite
1.5%
Email Applications
7.5%
 

Featured Reviews

Gordon McGowan - PeerSpot reviewer
Nov 28, 2023
Improves organizational security without the help of third-party applications
We use Microsoft Defender for Office 365 for protection.  Microsoft Defender for Office 365 has improved my organization's security. It makes it easier to manage the infrastructure without the help of third-party applications.  The product helped us maintain collaboration and communication during…
KK
Feb 19, 2024
Provides advanced threat protection features and improves organizations’ security posture
Cisco Secure Email is our primary gateway. We are a service provider in India. Cisco scans every email that gets into our system We faced a targeted attack. Most of our customers were targeted, but no one got the email. It was quarantined by Cisco. That is why we are still using Cisco. The…
NR
Apr 7, 2023
A tool that is scalable and can accommodate a large number of users but needs to improve the support it provides to its users
Regarding issues with the product, IceWarp's server runs out of space, and our organization needs to add space. The turnaround time taken is too much for any issues we raise to the tool's support team. IceWarp doesn't offer the same support to its users as Google or Microsoft. The email features, attachment features, and how quickly one can receive emails are some areas of concern in the solution. Microsoft 365 can be configured onto the mobile phone and has better integration with Microsoft Teams. For improvement, IceWarp should try to compare themselves with the other email providers like, you know, Google Workspace and Microsoft 365 and see if they can achieve those features to fill the gaps that they have in their tool. Also, the tool's ability to configure with mobile and the support provided for the product's operation on mobile should be improved. The tool's configuration capabilities are not straightforward. Apart from that, if I want to archive emails into a vault so that they can be retrieved again later, the integration doesn't work, and IceWarp crashes. This was something that my system engineer told me. So, that's why we have to add storage to the tool and increase the mailbox size since it does not allow or integrate with the vault.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Safe attachments, safe links, policies, and the ability to protect from zero-day threats are the most valuable features."
"There are several features that I consider valuable."
"Defender is a SaaS platform, so it offers more flexibility. Managing the permissions is easier. The solution's automated detection and response features are scalable."
"Defender for Office 365 has helped eliminate having to look at multiple dashboards and that is the aspect I like most about it. It is simpler, effective, and convenient. The users like the process efficiency."
"The most valuable feature is protection against malicious links, fishing, and impersonation. You can train people to be aware of these threats, but they're not always careful. When they're using their phones between meetings, they click on a link, and it's game over."
"Microsoft Defender for Office 365 helps people to work remotely. It is a secure solution. We don't need to use our company's computers or get VPN connections to the networks. I can control how they share screens and what they send to the devices. It keeps our organizations confidential and sensitive information safe."
"The two main features that prove most beneficial for us are URL scanning and attachment scanning."
"Does a thorough job of examining email and URLs for malicious content."
"Spam controls are excellent because they are a powerful feature that operates almost effortlessly."
"It is doing its work. It is doing what it was actually designed to do. It has ensured we don't have business email compromises, and it has also ensured that our brand Galaxy is unique all year round."
"There are a lot of filters for scam emails and things like that work out of the box. You can also use the antivirus features. I like its features."
"The strong point of the solution is that we hardly get any spam emails because of Cisco Secure Email."
"It is a user-friendly product."
"The product's initial setup phase was easy."
"It provides good IT assistance."
"The tech engineers are very knowledgeable."
"It has great communication capabilities for team chatting and web conferences."
"Its price is the most valuable. It is definitely one of the lowest price solutions."
"The solution's voice services work well for our company."
"The solution has a very good log-in to the UI when compared to other solutions."
"An effective, functional, very good tool for controlling resources."
"The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution."
"It's scalable and stable."
"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."
 

Cons

"Microsoft wants its well-paying customers to finish testing some of its half-baked products, find bugs, and report bugs back to Microsoft's team, which is a little frustrating for those who have to manage it and roll it up to thousands of people across the organization."
"One area for improvement is integration. For example, when it comes to external SaaS platforms, we were not able to get a lot of information on integrations with such apps for security and authentication."
"Too many false positives and lacks an accurate capability to detect malicious SharePoint sites."
"They have moved features from one console to another. Things have been moved around in the interface and it takes me time to find where certain features are."
"We noticed that from time to time, Microsoft's stability does have problems. Sometimes the service goes up and down. Sometimes they change without prior notice."
"There is room for improvement with the UI."
"Microsoft sometimes has downtime, and we'll get several incidents coming in back to back. We have a huge backlog of notifications, many of which may be false positives. However, there might be serious alerts, so we can't risk dismissing all of them at once."
"They can improve their security in a way where a customer can know if all their attachments are safe or not to open through a report. The solution does its job perfectly, but it never reports to the customer whether those attachments have been stopped before or not."
"The configuration UI should be made more intuitive. Currently, it takes a while to understand how to do the basic configurations."
"They could improve the filters. In my time at the company, there were several times we had to contact support to update the filters."
"The graphical user interface is not user-friendly like other vendors. I find it very difficult at times to find some options on the UI."
"I would like to see sandboxing for email, where suspicious emails received by the system are analyzed through online services."
"The tool's pricing can be improved."
"If you are not a technical guy, it is hard to maneuver, but as soon as you work on it, it gets better and better. If there was a better way to know how to do things or how to find things, it would be good."
"The scalability must be improved."
"I have some frustrations with the user experience in the interface, specifically with regard to making a list of people for whom I want to allow email access."
"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."
"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."
"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."
"Support should be improved. Most of the time, the queries are not resolved within the SLA."
"It is difficult to disable user rights on the console so some users accidentally delete their documents or user details."
"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."
"Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product."
"Our customers sometimes have problems receiving mail."
 

Pricing and Cost Advice

"The pricing is normal. Considering its popularity, it's not overpriced."
"The solution could be better by simplifying the business model of their licensing. It was hard to figure out how to get the licensing done for the environment, initially."
"The product is very expensive."
"Microsoft Defender is expensive. I typically recommend it only if clients have the budget. Otherwise, I would suggest an alternative."
"Microsoft Defender for Office 365 comes with Microsoft Windows. It is free with the operating system."
"Defender is a little bit more expensive as compared to others. We are in the manufacturing environment. So, we don't have a high budget for all of our endpoint devices. Its cost is a major concern for us."
"The solution saves money so we have seen a return on investment."
"Compared to other brands, Microsoft Defender for Office 365's pricing is competitive."
"I rate the pricing a ten out of ten on a scale where one means it is less cost-effective, and ten means it is the most cost-effective solution."
"You're going to get what you pay for. If you're not willing to pay the price of Cisco, you're not going to get a product that's as good as Cisco. I don't think Cisco is overpriced, because for the last two years I've been comparing it to Microsoft and Cisco has been cheaper and given us more features."
"At times, we feel the pricing is a bit too high, but then, there is also room for discounts. We enjoy a lot of discounts, and that is why we are still with them. There are no costs in addition to the standard licensing fees."
"Pricing depends on your environment and which model you want to buy."
"Compared to Cisco's on-prem service, the cost is the same, but you don't have to pay for the hardware and you don't have to maintain the system, as far as upgrades and hardware failures are concerned. It is cheaper to operate on their cloud service than it is to operate with their on-prem service."
"I rate the product price as six on a scale of one to ten, where one means it is a very expensive tool."
"The product's price falls on the higher side when compared to the other products on the market."
"The licensing was all transferred."
"It is definitely one of the lowest price solutions."
"Our licensing is on a yearly basis. There were no additional costs."
"The solution is inexpensive which is its main benefit."
"There are various licensing plans available based on geographic zone."
"Costs far less than other solutions."
"Pricing and licensing is very competitive and in some cases, cheap."
"The license is based on the number of users."
"I would rate the pricing and eight out of ten."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
8%
Manufacturing Company
7%
Government
7%
Computer Software Company
17%
Educational Organization
17%
Financial Services Firm
8%
Government
6%
Computer Software Company
16%
Comms Service Provider
8%
Financial Services Firm
7%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft Defender for Office 365?
Threat Explorer is an invaluable tool for me, and it plays a crucial role in helping me discern the origins of variou...
What needs improvement with Microsoft Defender for Office 365?
The product must provide better malware detection. The detection algorithms don't perform the way I hope they would.
What do you like most about Cisco Secure Email?
Cisco Secure Email is a budget-friendly solution.
What is your experience regarding pricing and costs for Cisco Secure Email?
The product's price falls on the higher side when compared to the other products on the market. Whether the product w...
What needs improvement with Cisco Secure Email?
I am not satisfied with the solution's reporting and logging.
What needs improvement with IceWarp?
Support should be improved. Most of the time, the queries are not resolved within the SLA.
 

Also Known As

MS Defender for Office 365
Cisco Email Security, IronPort, Cisco Email Security, ESA, Email Security Appliances
No data available
 

Overview

 

Sample Customers

Microsoft Defender for Office 365 is trusted by companies such as Ithaca College.
SUNY Old Westbury, CoxHealth, City of Fullerton, Indra
Marriott, Toyota, Sony, Wendy's, Canon
Find out what your peers are saying about Microsoft, Cisco, TitanHQ and others in Email Security. Updated: June 2024.
787,226 professionals have used our research since 2012.