We compared Netskope and Cisco Umbrella based on our users' reviews across four parameters. After reading all of the collected data, you can find our conclusion below.
Cisco Umbrella is praised for its customer service, positive ROI, and ease of use, yet it needs to enhance its user interface, reporting and analytics capabilities, integration with third-party platforms, and customer support. Netskope offers comprehensive data protection and advanced threat protection but could improve its interface, customer support, performance during high traffic, and reporting capabilities. Pricing is competitive for both options.
Features: Netskope stands out with comprehensive data protection and advanced analytics, while Cisco Umbrella excels in robust security measures, seamless integration, user-friendly interface, and reliable performance.
Pricing and ROI: The setup cost of Netskope is straightforward, with competitive pricing options, ensuring a smooth experience for customers. Cisco Umbrella also offers reasonable and competitive pricing, with a hassle-free setup cost and a simple and flexible licensing process for easy management. Netskope has shown a positive ROI with improved security, data protection, visibility, threat detection, and cost savings. Cisco Umbrella also provides improved security, productivity, ease of use, and integration with existing systems.
Room for Improvement: Netskope could benefit from improvement in its interface, customer support, performance during high traffic, and reporting capabilities. Cisco Umbrella needs to enhance its interface, the solution's reporting and analytics capabilities, third-party integration, and customer support.
Deployment and customer support: Some Netskope users found the initial setup to be simple and quick, as it only involves rolling out an agent and can be deployed on the cloud. Others mentioned that the implementation phase can be complex and time-consuming, requiring coordination and effort. The deployment process was generally considered easy, especially for those with a networking background. Cisco Umbrella users find the initial setup to be straightforward, with deployment taking as little as a day or two. Others report that deployment can take a couple of days to a few weeks, depending on the complexity of the deployment model and any customization needed. Netskope's customer service is responsive, helpful, and attentive, delivering prompt resolution and knowledgeable assistance. Cisco Umbrella also provides highly regarded customer service, with prompt and efficient assistance and a knowledgeable support team.
The summary above is based on 68 interviews we conducted with Netskope and Cisco Umbrella users. To access the review's full transcripts, download our report.
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"The solution is stable."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"The integration features within, for example, the Cisco VPN product and the Umbrella module are valuable."
"It is user-friendly. It is easy to manage the solution."
"The most valuable feature is that it secures our network against blacklisted or malicious websites."
"The most valuable feature is the website protection capabilities because it prevents end-users from entering bad sites that potentially have malware or could be used for phishing."
"DNS protection, domain blocking, SIP component, and the Cisco Umbrella roaming client are the valuable features of Cisco Umbrella."
"Cisco Umbrella is easy to monitor, manage, and deploy."
"Meraki features and cloud-based functionality are advanced and easy to manage centrally."
"They have a wealth of articles in their knowledge base. This has given me the freedom to troubleshoot on my own time. "
"The most valuable feature of Netskope is protection."
"They are very good at CASB as compared to other players."
"It has hundreds of features and many of them are useful."
"Amazing reporting and tracking mechanisms."
"Its deployment is very easy and quick. Their technical support is also very good."
"The solution offers a better understanding of the real scenario and identifies the cloud apps that are being utilized."
"Netskope has a diverse portfolio range, which includes cloud access security brokers, content filtering, behavior analytics, and security management."
"The detection capability is very nice and lightweight."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"Having ready-to-go templates with best practices is definitely something that would be an improvement. Deployment, from day one, is something that definitely needs to be improved for Cisco customers."
"I would like to see Cisco enable us to get objects from the internet. I would also like to be able to choose groups."
"The pricing could always be a little bit better."
"The design of the screens could be improved. Sometimes you're trying to look for information, for what you think is critical that should be on that first screen of the dashboard so that you can quickly take screenshots to have people help out, but you have to hop between screens to find little pieces of evidence."
"Cisco Umbrella hasn't integrated customized reporting yet. With Cisco Secure Endpoint Hub, I can see a report on user downloads and set it up to constantly get an email alert. Based on my understanding, Cisco Umbrella can't do that. You can set it up with third parties, but it would be better if that were built into the platform."
"I would like to see more integrability with other products."
"In the future, they should combine some of the Cisco AMP features that they already have, for anti-malware purposes."
"Some countries don't have a DNS server leading to a domain resolution IP, not at a local level."
"Compatibility with other proxy polars would be helpful."
"The solution's implementations can be made much easier because, currently, it is complex in nature."
"The solution is still pretty new to the CASB environment."
"There could be room for improvement in the subscription process."
"Lacking in local customer support."
"They could improve their mobile agents as they have some limitations."
"The CSPM model needs to improve."
"The product's high price is an area of concern where improvements are required."
Cisco Umbrella is ranked 1st in Cloud Access Security Brokers (CASB) with 108 reviews while Netskope is ranked 4th in Cloud Access Security Brokers (CASB) with 35 reviews. Cisco Umbrella is rated 8.8, while Netskope is rated 8.4. The top reviewer of Cisco Umbrella writes "Protects endpoints wherever they are, always pushing people to the right locations to avoid malicious intent". On the other hand, the top reviewer of Netskope writes "Network proxy that provides visibility during deployment and allows you to control PII". Cisco Umbrella is most compared with Zscaler Internet Access, Microsoft Defender for Cloud Apps, Prisma Access by Palo Alto Networks, Palo Alto Networks DNS Security and Cisco Web Security Appliance, whereas Netskope is most compared with Prisma Access by Palo Alto Networks, Zscaler Internet Access, Microsoft Defender for Cloud Apps, Skyhigh Security and Forcepoint ONE. See our Cisco Umbrella vs. Netskope report.
See our list of best Cloud Access Security Brokers (CASB) vendors and best Secure Access Service Edge (SASE) vendors.
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